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  1. #1
    Service Manager 1,000+ Posts digicor's Avatar
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    KNBH C754e log in screen

    I have two BHC754s that were in a Kinko's pay for copy type place, i need to remove the log in screen, and get a default copy screen back
    I have tried the
    Sys connection/Open API/external app/ select no, but there is no "no" to select, is there somewhere in service to reset the machine to default structure? It aslo has the built in FierE, can i just disconnect this? or just leave it and not use it? Client wont need this
    Last edited by digicor; 08-29-2018 at 07:52 PM.

  2. #2
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: KNBH C754e log in screen

    if they were using card readers in service mode hit stop 9 or stop 0 c. this will get you in to turn it off. could be stop 0 9

  3. #3
    Master Of The Obvious 10,000+ Posts
    KNBH C754e log in screen

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    Re: KNBH C754e log in screen

    First choice: A HDD reformat should wipe out any authentication. Then reload movie data.

    Second choice: Alternatively the MFP Board Reset Tool will wipe any authentication. Just keep in mind that you might need to call the hotline for a CE password/Admin password reset code. Almost every time. =^..^=
    If you'd like a serious answer to your request:
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  4. #4
    Field Supervisor 500+ Posts B0265's Avatar
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    Re: KNBH C754e log in screen

    You can use System 1 > initialization > clear all data to set the machine to factory default. This will disable the HDD so you must set it to"installed" in System 2.
    I'm not sure if this will disable the Fiery Controller, if not you can disable it in System 2 > Image controller setting, Controller 0 the default.
    Last edited by B0265; 08-30-2018 at 01:03 PM.

  5. #5
    Service Manager 1,000+ Posts digicor's Avatar
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    Re: KNBH C754e log in screen

    Quote Originally Posted by blackcat4866 View Post
    First choice: A HDD reformat should wipe out any authentication. Then reload movie data.

    Second choice: Alternatively the MFP Board Reset Tool will wipe any authentication. Just keep in mind that you might need to call the hotline for a CE password/Admin password reset code. Almost every time. =^..^=
    can the default movie data be saved to an sd card,if so how?
    Im a ricoh tech mostly we save NVram to sd cards for re formatting in some cases,

  6. #6
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    Re: KNBH C754e log in screen

    Post a pic of the log in screen. In most cases you can log in as admin and set user authentication to OFF. This will disable both MFP and external authentication, but if it's a 3rd party app controlling the login process, you may have a piece of the app that stays resident (shouldn't affect anything, unless to try to manage the device with another app. The Fiery must be disabled in service mode, or you will get a "can't connect to controller message. Card readers can be disabled In service mode/billing settings. I would refrain from a data clear or HDD format unless absolutely necessary. Emujo

  7. #7
    Aging Tech 10,000+ Posts
    KNBH C754e log in screen

    copier addict's Avatar
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    Re: KNBH C754e log in screen

    Quote Originally Posted by digicor View Post
    can the default movie data be saved to an sd card,if so how?
    Im a ricoh tech mostly we save NVram to sd cards for re formatting in some cases,
    If it is account track or user authentication, simply log into admin mode and turn it off.

  8. #8
    Service Manager 1,000+ Posts digicor's Avatar
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    Re: KNBH C754e log in screen

    no its not just account track, its something else, ill have apic of the screen tuesday after labor day
    thanks for all the help

  9. #9
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: KNBH C754e log in screen

    You may try to disable OpenAPI... although i have to admit, don' t know if that will help.
    Utility Button
    Go to Administrator Settings
    System Connection
    Open API Settings...
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  10. #10
    Service Manager 1,000+ Posts digicor's Avatar
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    Re: KNBH C754e log in screen

    Quote Originally Posted by tsbservice View Post
    You may try to disable OpenAPI... although i have to admit, don' t know if that will help.
    Utility Button
    Go to Administrator Settings
    System Connection
    Open API Settings...
    i did that but there is no "no" button, just a yes, i cant select "no"
    any clue?

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