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  1. #1
    Senior Tech 100+ Posts D Colour's Avatar
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    BH C284e Counter list/ list output shrunk, squashed, condensed

    Hi
    Have a strange issue on a C284e.

    When we print a counter out or anything from list output we get the below. It has squashed or shrunk the image down.

    Long edge Feed
    SampleC284e.jpg

    Short Edge Feed

    SampleC284e1.jpg
    They do seem to print out much slower than normal.

    This is an A3 counter list
    SampleC284e2.jpg

    Print & copy jobs are fine. The demo page & configuration page are also fine.

    Firmware was the latest (M1). Tried reinstalling it and MFP reset.

    Any suggestions?
    Everything that has a beginning, has an end.....

  2. #2
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: BH C284e Counter list/ list output shrunk, squashed, condensed

    Latest base G20-M1 or special GDN-M1? The reason I'm asking is because there is a good 3 years time difference between them.
    Maybe worth to try newer FW version if on G20-M1. Also what about consumables page and internal prints in CE mode?
    I would run also full diagnostic, just in case. Maybe reseat Memory/s.
    In any case I'm interested in your findings.
    Good luck.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  3. #3
    Service Manager 1,000+ Posts
    BH C284e  Counter list/ list output shrunk, squashed, condensed


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    Re: BH C284e Counter list/ list output shrunk, squashed, condensed

    Wow! That is a new one and really strange. I've never seen it but will check the Kon/Min knowledge base for you later today (unless you have access to it and looked already)?

  4. #4
    Senior Tech 100+ Posts D Colour's Avatar
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    Re: BH C284e Counter list/ list output shrunk, squashed, condensed

    Quote Originally Posted by tsbservice View Post
    Latest base G20-M1 or special GDN-M1? The reason I'm asking is because there is a good 3 years time difference between them.
    Maybe worth to try newer FW version if on G20-M1. Also what about consumables page and internal prints in CE mode?
    I would run also full diagnostic, just in case. Maybe reseat Memory/s.
    In any case I'm interested in your findings.
    Good luck.
    Its G20-M1. Was always warned off using the "Special" firmwares! Consumable page prints out the same (squashed), as does the maintenance, parameters etc.

    In Service>Test mode, they all print out as normally!

    One of the other engineers ran the diagnostics which all came back ok.

    Will try reseating memory.

    Thanks for the help!
    Everything that has a beginning, has an end.....

  5. #5
    Senior Tech 100+ Posts D Colour's Avatar
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    Re: BH C284e Counter list/ list output shrunk, squashed, condensed

    Quote Originally Posted by copyman View Post
    Wow! That is a new one and really strange. I've never seen it but will check the Kon/Min knowledge base for you later today (unless you have access to it and looked already)?
    We are an Olivetti dealer, have access to Olivetti's side of things. Plenty of bulletins, but nothing relevant to this!

    If you could have a look, that would be great, thanks!
    Everything that has a beginning, has an end.....

  6. #6
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: BH C284e Counter list/ list output shrunk, squashed, condensed

    Quote Originally Posted by D Colour View Post

    If you could have a look, that would be great, thanks!
    I've already tried. Nothing came up. Did you try to print list from bypass tray? It's interesting because it moves image differently main/sub scan according to paper size.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  7. #7
    Senior Tech 100+ Posts D Colour's Avatar
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    Re: BH C284e Counter list/ list output shrunk, squashed, condensed

    Quote Originally Posted by tsbservice View Post
    I've already tried. Nothing came up. Did you try to print list from bypass tray? It's interesting because it moves image differently main/sub scan according to paper size.
    Just tried that, all exactly the same as feeding from the paper trays.
    Everything that has a beginning, has an end.....

  8. #8
    Junior Member Andysnave's Avatar
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    Re: BH C284e Counter list/ list output shrunk, squashed, condensed

    Yes came acroos this the other day on a C754e. Tried firmware, plus reseating memory, etc. This baby throws up a CE-004 code as well. Only when you print the counter list. Very odd.

  9. #9
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: BH C284e Counter list/ list output shrunk, squashed, condensed

    Also had this but could not fix this as this had no real effect on the contract i just ignore it.
    Whatever

  10. #10
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    Re: BH C284e Counter list/ list output shrunk, squashed, condensed

    already happened to me in some equipment I tried all the firmware so far
    until I did an initialization-clear all data did not recover
    I don't know what it is, but it worked

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