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  1. #1
    Technician
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    C250i does not boot...

    Hello,
    what can I do if a C250i no longer starts up?
    I don't have an error code and the service mode cannot be opened either.

    It hangs on this screen - see attached photo
    WhatsApp Image 2020-08-20 at 14.17.17.jpg

    Many thanks for the support

  2. #2
    Service Manager 1,000+ Posts
    C250i does not boot...


    Join Date
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    Re: C250i does not boot...

    Black dot, are you trying to do firmware in this picture

    Sent from my Pixel 4 XL using Tapatalk

  3. #3
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    Re: C250i does not boot...

    Yes, I tried that too, but I couldn't get into the menu

  4. #4
    Service Manager 2,500+ Posts
    C250i does not boot...

    Synthohol's Avatar
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    Re: C250i does not boot...

    reseat the ram and ssd card.

  5. #5
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: C250i does not boot...

    You know what was done before this problem, we don't. Would you mind to share some pre-history?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  6. #6
    Field Supervisor 500+ Posts
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    Re: C250i does not boot...

    Don't be too hard on him. Ive had this issue out right out of the box twice. We had to exchange them twice. (wasan't going to pay for a new main board before the 1st copy). E

  7. #7
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: C250i does not boot...

    Quote Originally Posted by emujo2 View Post
    Don't be too hard on him. Ive had this issue out right out of the box twice. We had to exchange them twice. (wasan't going to pay for a new main board before the 1st copy). E
    I'm not hard on him. If it was like your two machines that would be classic DOA case and must be repaired/replaced by KonMin representatives for country/region.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  8. #8
    Field Supervisor 500+ Posts
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    Re: C250i does not boot...

    I agree..more info is needed..I'm just making an observation that these new small I series are causing issues like this out of the box..I've had to replace 1 main board after 2 weeks..Nothing was doen to the machine other than the user notified us they had this screen. E

  9. #9
    Field Supervisor 500+ Posts Gift's Avatar
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    Re: C250i does not boot...

    Probably a corrupted m2 SSD...

    ANother user gave me the hint to reformat the drive with an USB adapter and I bought one but "unfortunately" I have no new cases t test it lol

  10. #10
    Field Supervisor 500+ Posts
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    Re: C250i does not boot...

    Quote Originally Posted by Gift View Post
    Probably a corrupted m2 SSD...

    ANother user gave me the hint to reformat the drive with an USB adapter and I bought one but "unfortunately" I have no new cases t test it lol
    Can you give us some details on what you are speaking of here?

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