[Dead] C250i does not boot...

[hobbele]

Hello,
what can I do if a C250i no longer starts up?
I don't have an error code and the service mode cannot be opened either.

It hangs on this screen - see attached photo
WhatsApp Image 2020-08-20 at 14.17.17.jpg

Many thanks for the support

[rrrohan]

Re: C250i does not boot...

Black dot, are you trying to do firmware in this picture

Sent from my Pixel 4 XL using Tapatalk

[hobbele]

Re: C250i does not boot...

Yes, I tried that too, but I couldn't get into the menu

[Synthohol]

Re: C250i does not boot...

reseat the ram and ssd card.

[tsbservice]

Re: C250i does not boot...

You know what was done before this problem, we don't. Would you mind to share some pre-history?

[emujo2]

Re: C250i does not boot...

Don't be too hard on him. Ive had this issue out right out of the box twice. We had to exchange them twice. (wasan't going to pay for a new main board before the 1st copy). E

[tsbservice]

Re: C250i does not boot...

Don't be too hard on him. Ive had this issue out right out of the box twice. We had to exchange them twice. (wasan't going to pay for a new main board before the 1st copy). E

I'm not hard on him. If it was like your two machines that would be classic DOA case and must be repaired/replaced by KonMin representatives for country/region.

[emujo2]

Re: C250i does not boot...

I agree..more info is needed..I'm just making an observation that these new small I series are causing issues like this out of the box..I've had to replace 1 main board after 2 weeks..Nothing was doen to the machine other than the user notified us they had this screen. E

[Gift]

Re: C250i does not boot...

Probably a corrupted m2 SSD...

ANother user gave me the hint to reformat the drive with an USB adapter and I bought one but "unfortunately" I have no new cases t test it lol

[emujo2]

Re: C250i does not boot...

Probably a corrupted m2 SSD...

ANother user gave me the hint to reformat the drive with an USB adapter and I bought one but "unfortunately" I have no new cases t test it lol

Can you give us some details on what you are speaking of here?

[strider5555]

Re: C250i does not boot...

Hello,
what can I do if a C250i no longer starts up?
I don't have an error code and the service mode cannot be opened either.

It hangs on this screen - see attached photo
[ATTACH=CONFIG]46546[/ATTACH]

Many thanks for the support

If you haven't done so yet, you can try the newest recommended F/W G00-B5. It specifically mentions a fix for boot stuck at 25%. You could also possibly try the reset tool that was used for the 8 series. I think the file name was A789be.tar . You can remove the storage board and try to do the firmware without it installed. It will do the printer and scanner firmware but of course will fail on MFP.

So here is what i would do first.

Power off and unplug machine
Disconnect all accessories, IE finisher, fax, etc
Remove CPU board and storage board and clean connections and reseat CPU board. don't install storage board just yet.


Try newest firmware, If it boots to firmware screen and loads scanner and printer, then reinstall storage board and try firmware again, and if it gets to the firmware screen do MFP only.
If still not able to boot past 25%, then try the reset tool.

If it does get to the firmware screen and loads successfully, but still does not boot past 25% then you can call tech support and see if they will give you the code to do a partition Initialization on the storage board.

Beyond that you are looking at replacing the storage board.

Hope some of this helps

[tsbservice]

Re: C250i does not boot...

If you haven't done so yet, you can try the newest recommended F/W G00-B5. It specifically mentions a fix for boot stuck at 25%. You could also possibly try the reset tool that was used for the 8 series. I think the file name was A789be.tar . You can remove the storage board and try to do the firmware without it installed. It will do the printer and scanner firmware but of course will fail on MFP.

So here is what i would do first.

Power off and unplug machine
Disconnect all accessories, IE finisher, fax, etc
Remove CPU board and storage board and clean connections and reseat CPU board. don't install storage board just yet.


Try newest firmware, If it boots to firmware screen and loads scanner and printer, then reinstall storage board and try firmware again, and if it gets to the firmware screen do MFP only.
If still not able to boot past 25%, then try the reset tool.

If it does get to the firmware screen and loads successfully, but still does not boot past 25% then you can call tech support and see if they will give you the code to do a partition Initialization on the storage board.

Beyond that you are looking at replacing the storage board.

Hope some of this helps

Throughout post without doubts.

[Gift]

Re: C250i does not boot...

Can you give us some details on what you are speaking of here?

You might be able fix a "broken" storageboard on site using your laptop with a "m2 PCIE -> USB" adapter. Simply initialize and wipe the board using windows own disk management tool. These boards aren't really broken but the data is probably corrupted thanks to a faulty firmware or something like ths. Like I said this wasn't me figuring this out and I haven't had a chance to try this method so far.

If you purchade an adapter make shure to choose an "m2 PCIe" compatible one (m2 SATA won't work).

[and]

Re: C250i does not boot...

I had some C300i with same problem.

If you try to upgrade firmware to B5 you have to wait about 10 minutes after the recovery screen.


PSKM_BT2012127EN

1. Details of Symptom:
The user turns on the MFP power, but it freezes at the indicator 25%.
Then, he updates the firmware on the MFP. It starts up but stays in data recovery screen.
So, he proceeds the data recovery. Then, the settings are initialized. After all, it requires to reset the settings.

[hobbele]

Re: C250i does not boot...

You know what was done before this problem, we don't. Would you mind to share some pre-history?

No, unfortunately I don't know ... The customer said that it suddenly stopped working.
Firmware: unknown
Machine buyed in May 2019
Options: DF-632, DK-516x, UK221
Machine worked very well until then

reseat the ram and ssd card.

I tried that, but unfortunately it didn't work.

If you haven't done so yet, you can try the newest recommended F/W G00-B5. It specifically mentions a fix for boot stuck at 25%. You could also possibly try the reset tool that was used for the 8 series. I think the file name was A789be.tar . You can remove the storage board and try to do the firmware without it installed. It will do the printer and scanner firmware but of course will fail on MFP.

So here is what i would do first.

Power off and unplug machine
Disconnect all accessories, IE finisher, fax, etc
Remove CPU board and storage board and clean connections and reseat CPU board. don't install storage board just yet.


Try newest firmware, If it boots to firmware screen and loads scanner and printer, then reinstall storage board and try firmware again, and if it gets to the firmware screen do MFP only.
If still not able to boot past 25%, then try the reset tool.

If it does get to the firmware screen and loads successfully, but still does not boot past 25% then you can call tech support and see if they will give you the code to do a partition Initialization on the storage board.

Beyond that you are looking at replacing the storage board.

Hope some of this helps

I'll try it. I didn't know that the reset tool could also be used on this machine.
And also the tip to start the firmware without an SSD, thank you very much

I will give you feedback, but I won't be working on the machine again for a few days