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  1. #1
    Senior Tech 100+ Posts
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    i series update firmware

    Hello,

    Do everyone have experience below :

    On normal working i series machine, when I tried to update firmware, it displays black dot with 25% bar.
    After 5 minutes later the machine restarts and displays initial screens ( 25%->50%->copy mode screen ), so I cannot update successfully.
    I checked the admin setting, the USB permission for update firmware is ON.

    Any idea about this issue?

  2. #2
    Senior Tech 100+ Posts francisco's Avatar
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    Re: i series update firmware

    Quote Originally Posted by jwai View Post
    Hello,

    Do everyone have experience below :

    On normal working i series machine, when I tried to update firmware, it displays black dot with 25% bar.
    After 5 minutes later the machine restarts and displays initial screens ( 25%->50%->copy mode screen ), so I cannot update successfully.
    I checked the admin setting, the USB permission for update firmware is ON.

    Any idea about this issue?
    yes
    storage board defective

  3. #3
    Service Manager 2,500+ Posts
    i series update firmware

    Synthohol's Avatar
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    Re: i series update firmware

    whats on the flash drive?
    should just be "FW000##" folder.
    just checking because its different than the 4 series tree.
    We know a thing or two because we've seen a thing or two.

  4. #4
    KonicaMinolta Senior Tech 500+ Posts srvctec's Avatar
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    Re: i series update firmware

    Also, KM has a diagnosis/recovery tool out now that will tell you why the machine is stuck at 25% or 50%. It was in the weekly "One Stop Postings" email today. There is one for every i-series machine out. The middle of the tool name is the same for all of them, although the beginning and ending is different (beginning is the product code, I believe). Look for F000-GXX on KM service portal.
    Last edited by srvctec; 03-30-2021 at 03:39 AM.
    Started in the copier service business in the fall of 1988 and have worked at the same company since then, now the senior tech, since 2004.

  5. #5
    Service Manager 5,000+ Posts
    i series update firmware

    copier tech's Avatar
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    Re: i series update firmware

    Quote Originally Posted by srvctec View Post
    Also, KM has a diagnosis/recovery tool out now that will tell you why the machine is stuck at 25% or 50%. It was in the weekly "One Stop Postings" email today. There is one for every i-series machine out. The middle of the tool name is the same for all of them, although the beginning and ending is different (beginning is the product code, I believe). Look for F000-GXX on KM service portal.

    +1 Yes this is a very useful tool.

    Diagnosis and recovery bootup issue tools.pdf
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  6. #6
    Senior Tech 100+ Posts
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    Re: i series update firmware

    Quote Originally Posted by francisco View Post
    yes
    storage board defective
    since I tried several i series machines ( normal working ), all have this problem.

    Only one machine could do so since the CPUB defective and need to be replaced.

  7. #7
    Senior Tech 100+ Posts
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    Re: i series update firmware

    Quote Originally Posted by Synthohol View Post
    whats on the flash drive?
    should just be "FW000##" folder.
    just checking because its different than the 4 series tree.
    I check the folder FW00XX and it's correct.
    Only one replaced CPUB machine can be updated, fail on others with normal working status.

  8. #8
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: i series update firmware

    Quote Originally Posted by srvctec View Post
    Also, KM has a diagnosis/recovery tool out now that will tell you why the machine is stuck at 25% or 50%. It was in the weekly "One Stop Postings" email today. There is one for every i-series machine out. The middle of the tool name is the same for all of them, although the beginning and ending is different (beginning is the product code, I believe). Look for F000-GXX on KM service portal.
    This tool does NOTHING
    Tested on 2 stuck at 25% boot C250i. It loads, you press check it will pass all in 2 seconds and gives OK.
    Still new Storage board is required.
    See attached.
    BR
    20210311_113305.jpg
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  9. #9
    Senior Tech 250+ Posts Max's Avatar
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    Re: i series update firmware

    Same experience. Tool says all good. Yet doesn't boot up/update.

  10. #10
    Senior Tech 100+ Posts
    i series update firmware

    copyrooks's Avatar
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    Re: i series update firmware

    When i had an issue with an i series unable to get into service mode, the KM tech instructed me to use the tool and also perform a hdd partition which he told me to do a few button presses before applying firmware. The issue got resolved but the counters got lost

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