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  1. #1
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    Firmware for bizhub 550i/650i without A800 Memory Board


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    Firmware for bizhub 550i/650i without A800 Memory Board

    Just a fyi for everyone. there is two different versions of firmware for the 550i & 650i. the versions of firmware you need to load depends on rather or not the machine came from the factory with the A800 memory board or not. You can tell which you need by looking at the serial number. I'm attaching the bulletin that address this. It does mention a special firmware but since this bulletin was released they have released base firmware to address this problem. 12918.pdf

  2. #2
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    Firmware for bizhub 550i/650i without A800 Memory Board


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    Re: Firmware for bizhub 550i/650i without A800 Memory Board

    Hi.
    Thanks for this information.

  3. #3
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Firmware for bizhub 550i/650i without A800 Memory Board

    Quote Originally Posted by Markks View Post
    Just a fyi for everyone. there is two different versions of firmware for the 550i & 650i. the versions of firmware you need to load depends on rather or not the machine came from the factory with the A800 memory board or not. You can tell which you need by looking at the serial number. I'm attaching the bulletin that address this. It does mention a special firmware but since this bulletin was released they have released base firmware to address this problem. 12918.pdf
    Thanks for the heads up. Do you know what will happen if wrong firmware is installed? As example machine without Memory Board is flashed with G00-KJ.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  4. #4
    Senior Tech 250+ Posts
    Firmware for bizhub 550i/650i without A800 Memory Board


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    Re: Firmware for bizhub 550i/650i without A800 Memory Board

    Quote Originally Posted by tsbservice View Post
    Thanks for the heads up. Do you know what will happen if wrong firmware is installed? As example machine without Memory Board is flashed with G00-KJ.

    I don't know of anyone doing this yet. If I find out I will post

  5. #5
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Firmware for bizhub 550i/650i without A800 Memory Board

    Quote Originally Posted by Markks View Post
    I don't know of anyone doing this yet. If I find out I will post
    Fair enough, PM sent.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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  6. #6
    Service Manager 1,000+ Posts femaster's Avatar
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    Re: Firmware for bizhub 550i/650i without A800 Memory Board

    Quote Originally Posted by tsbservice View Post
    Thanks for the heads up. Do you know what will happen if wrong firmware is installed? As example machine without Memory Board is flashed with G00-KJ.
    Simple answer is, you can't install the wrong firmware. You will get the incorrect firmware error when booting from the USB stick. We only know this because we got caught by this change about 6 months ago, just before they released the bulletin on it. A tech went to install the latest firmware on a 550i and it wouldn't take. After all sorts of troubleshooting, we noticed that it had 450i firmware on it, and thought that someone at the office had somehow managed to installed the wrong firmware and screwed up the copier. After a couple calls to support we finally found out that it was supposed to be that way because of the A800 board not being installed. They conveniently released the bulletin about 3 days later addressing the situation.

    To go a bit deeper into your question, both versions of firmware have a G00-KJ, which at this point is already outdated. It's not the last part of the firmware version that matters here, it's the first part of it when you look at the FULL version number of the firmware. In this case, AC740Y0-F000-G00-KJ is WITH the A800 board and AC770Y0-F000-G00-KJ is without it. Notice the BOLD numbers, that is where you distinguish the difference. Basically what you are doing it installing the 450i firmware onto the 550i and 650i if they don't have the A800 board. The same applies to the color models, with one exception noted below.

    Here is a breakdown of the firmware for each model (Latest base version for each, as of this post, is G00-N4):


    • 450i, 550i without A800, 650i without A800
      • AC770Y0

    • 550, 650i (with A800)
      • AC740Y0

    • C450i, C550i without A800
      • AA2J0Y0

    • C550i with A800, C650i with A800
      • AA7N0Y0



    SPECIAL NOTE:
    The C650i model ALWAYS comes with the A800 board. There was never a time when it didn't and there is only 1 firmware edition for this model.
    A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
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  7. #7
    Senior Tech 250+ Posts
    Firmware for bizhub 550i/650i without A800 Memory Board


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    Re: Firmware for bizhub 550i/650i without A800 Memory Board

    Quote Originally Posted by femaster View Post
    Simple answer is, you can't install the wrong firmware. You will get the incorrect firmware error when booting from the USB stick. We only know this because we got caught by this change about 6 months ago, just before they released the bulletin on it. A tech went to install the latest firmware on a 550i and it wouldn't take. After all sorts of troubleshooting, we noticed that it had 450i firmware on it, and thought that someone at the office had somehow managed to installed the wrong firmware and screwed up the copier. After a couple calls to support we finally found out that it was supposed to be that way because of the A800 board not being installed. They conveniently released the bulletin about 3 days later addressing the situation.

    To go a bit deeper into your question, both versions of firmware have a G00-KJ, which at this point is already outdated. It's not the last part of the firmware version that matters here, it's the first part of it when you look at the FULL version number of the firmware. In this case, AC740Y0-F000-G00-KJ is WITH the A800 board and AC770Y0-F000-G00-KJ is without it. Notice the BOLD numbers, that is where you distinguish the difference. Basically what you are doing it installing the 450i firmware onto the 550i and 650i if they don't have the A800 board. The same applies to the color models, with one exception noted below.

    Here is a breakdown of the firmware for each model (Latest base version for each, as of this post, is G00-N4):


    • 450i, 550i without A800, 650i without A800
      • AC770Y0

    • 550, 650i (with A800)
      • AC740Y0

    • C450i, C550i without A800
      • AA2J0Y0

    • C550i with A800, C650i with A800
      • AA7N0Y0



    SPECIAL NOTE:
    The C650i model ALWAYS comes with the A800 board. There was never a time when it didn't and there is only 1 firmware edition for this model.

    The bulletin says you look at the eighth digit of serial number . If it is a 7 at the eighth digit then it does not come with A800 memory, If the eighth digit is a 0 then it does have A800 memory. look at the bulletin I attached. But you are correct that the machine will not take the wrong firmware.

  8. #8
    Service Manager 1,000+ Posts femaster's Avatar
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    Re: Firmware for bizhub 550i/650i without A800 Memory Board

    Quote Originally Posted by Markks View Post
    The bulletin says you look at the eighth digit of serial number . If it is a 7 at the eighth digit then it does not come with A800 memory, If the eighth digit is a 0 then it does have A800 memory. look at the bulletin I attached. But you are correct that the machine will not take the wrong firmware.
    The numbers/letters is my post aren't referring to the serial number, they are referring to the first part of the "full" firmware name, which indicates the machine type it goes to. In other words, instead of just referencing G00-N4 (Firmware version), it is the FULL name, AC770Y0-F000-G00-N4, where in this case the AC770Y0 indicates that this firmware is for the 450i and the 550i & 650i without the A800.
    A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

  9. #9
    Senior Tech 250+ Posts
    Firmware for bizhub 550i/650i without A800 Memory Board


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    Re: Firmware for bizhub 550i/650i without A800 Memory Board

    Quote Originally Posted by femaster View Post
    The numbers/letters is my post aren't referring to the serial number, they are referring to the first part of the "full" firmware name, which indicates the machine type it goes to. In other words, instead of just referencing G00-N4 (Firmware version), it is the FULL name, AC770Y0-F000-G00-N4, where in this case the AC770Y0 indicates that this firmware is for the 450i and the 550i & 650i without the A800.
    Sorry my mistake

  10. #10
    Service Manager 1,000+ Posts Gift's Avatar
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    Re: Firmware for bizhub 550i/650i without A800 Memory Board

    What's an "A800" memory board

    Is it a RAM extention like the "UK" kits on previous generation? I always thought this was absolete with the i-series.

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