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  1. #1
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    Clear All Data, now wants authentication after storage set

    I did a "clear all data" and then changed the storage back to "storage" from "microSD". When I rebooted the unit it come to an authentication screen and on the top of the screen show "Job List". If I press the home button the only icon that is not blacked out is the "Utility" icon. I am thinking that this maybe a software switch and help would be greatly appreciated. I have never had a "clear all data" do this.

  2. #2
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Clear All Data, now wants authentication after storage set

    Cristal ball rolling doesn't match your machine model.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  3. #3
    Service Manager 2,500+ Posts
    Clear All Data, now wants authentication after storage set


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    Re: Clear All Data, now wants authentication after storage set

    Yes, model # would be helpful

  4. #4
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    Re: Clear All Data, now wants authentication after storage set

    SOunds like e newer i-series maschine? I something like ySoft SafeQ was installed, that is on the SSD, so did you do a format of the SSD?

  5. #5
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    Re: Clear All Data, now wants authentication after storage set

    Sorry, it is a C300i series and I have done a format of the microSD and the "storage". If I make the "Storage" "microSD" and reboot like it say. Then I get an error code D073, which means that the storage is set wrong.
    Last edited by ndlovu; 11-24-2023 at 07:55 PM.

  6. #6
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    Re: Clear All Data, now wants authentication after storage set

    Once the “clear all data” is executed the first thing that need to be done is change the microSD to storage. Then you have to reboot it. Then you have to execute the logical format of he storage. It usually take 3-5 minutes. It will prompt you to turn off/on the main power. Once this is done you will have a missing animation message below the ready to copy. You’ll have to install the movie data. But it is functional without the animations.

  7. #7
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Clear All Data, now wants authentication after storage set

    Quote Originally Posted by JF2 View Post
    Once the “clear all data” is executed the first thing that need to be done is change the microSD to storage. Then you have to reboot it. Then you have to execute the logical format of he storage. It usually take 3-5 minutes. It will prompt you to turn off/on the main power. Once this is done you will have a missing animation message below the ready to copy. You’ll have to install the movie data. But it is functional without the animations.
    That's correct.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  8. #8
    The Wolf 2,500+ Posts mojorolla's Avatar
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    Re: Clear All Data, now wants authentication after storage set

    Known issue; here are step by step instructions from Clear All Data step:
    4. Select Clear All Data 5. After completion, turn MFP OFF for at least 10 seconds and then reboota. If D073 or "Preparing Security/External Document" displays this is normal as SSD is not yet set 6. Re*enter Service Mode following procedure outlined above 7. Select System 2 8. Select Storage Type and set to "Storage" 9. Turn MFP OFF for at least 10 seconds and then reboot 10. The message to "Enter Encryption password/format HDD" should appeara. If possible, format the HDD from this screen. If not, go to step 11 11. If not possible to format the HDD there, re*enter Service Mode following procedure outlined above 12. Select State Confirmation 13. Select Memory/Storage Adjustment
    14. Select "Format" from the second screen 15 Perform a Physical format (about 20 mins) and follow screen prompts 16. Once completed, re*enter Service mode 17. Select State Confirmation 18 Select Memory/Storage Adjustment 19. Select "Format" from the second screen 20. Perform a Logical format (about 2 minutes) and follow screen prompts 21. Once MFP is booted, test operation 22. Load Movie/Voice Data, PDF libraries, etc


    Failing to plan is planning to fail!!!

  9. #9
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    Re: Clear All Data, now wants authentication after storage set

    Sorry, placed the unit on the back burner and have some time to look at it again. I have done all the steps as posted and will try again but the system still comes up with the same issue? I am wondering if it could be a software switch that is creating the issue. It is like the unit is wanting to log into a server for authentication.

  10. #10
    Service Manager 5,000+ Posts
    Clear All Data, now wants authentication after storage set

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    Re: Clear All Data, now wants authentication after storage set

    Have any of you actually fitted the microSD & removed the storage board ? As the price of a microSD is peanuts & possibly more reliable.

    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




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