Kyocera TASKalfa011i

[techsxge]

Hey Guys,

Konica Tech here with a Kyocera problem.
We've got a TASKalfa 3011i at our customers site that will make a grey line on the left side of the back. Interestingly, it will happen all the time if we do single prints, but if you copy like 3-5 Pages at once, the grey line will be only on the first or rarely the second page. Also it is odd that the line will always be the same strength, there is no difference at all. This might be a common issue on these machines so i thought of asking here.

We already cleaned the machine the best we could.
Distance from edge of paper to the grey line: 3.3cm
Diamter of grey line: 1cm

Below i added a scan image of the issue, marked it with A3 and A4.
S45C-923071410000.pdf

Thanks for the help in advance!

[darry1322]

Re: Kyocera TASKalfa011i

Looks like aftermarket toner contaminating the transfer roller.

[tmaged]

Re: Kyocera TASKalfa011i

There was a change to the shape of the Transfer roller area. I can't find the Bulletin, but that was the symptom.

[blackcat4866]

Re: Kyocera TASKalfa011i

Did you say that this was genuine toner? It looks like knock-off toner. =^..^=

[techsxge]

Re: Kyocera TASKalfa011i

Did you say that this was genuine toner? It looks like knock-off toner. =^..^=

Hi, yes this is genuine Toner. It actually is a Olivetti d-Copia 3201MF, which is the exactly same machine. And we have only put in toner coming directly from konica minolta. Unless our customer tried to save some money and didnt buy from us, this is supposed to be genuine toner.

[techsxge]

Re: Kyocera TASKalfa011i

There was a change to the shape of the Transfer roller area. I can't find the Bulletin, but that was the symptom.

So there is a transfer roller set or something that is possible to purchase that we can order? Any chance you can get me the part number or something?

[techsxge]

Re: Kyocera TASKalfa011i

Looks like aftermarket toner contaminating the transfer roller.

Yeah that was our first guess but this customer bought genuine toner form us in a normal ryhtm so there should be only genuine toner inside. When we Throughougly cleaned the whole machine, including the transfer rollers, the same image error appears on the very first print. So either there was some toner or whatever stuck inside the transfer roller before and damaged the trasnfer roller so hard already or this is not a problem.

[tmaged]

Re: Kyocera TASKalfa011i

So there is a transfer roller set or something that is possible to purchase that we can order? Any chance you can get me the part number or something?

Here's the bulletin I was thinking about.

[techsxge]

Re: Kyocera TASKalfa011i

Here's the bulletin I was thinking about.

ok well this looks not liek the issue at all, considering the distance from paper edge to grey line and it only being on one side of the paper. Thanks for the tipp though!

[darry1322]

Re: Kyocera TASKalfa011i

Which edge is the lead edge in your examples?
Trying to figure if the defect is across the page or down the page.

[KYO_OEM]

Re: Kyocera TASKalfa011i

Kyocera 3212i line black

Take care for this thread and you will find your answer.
Both systems are Tomcat series and you can get same issue on all Tomcat systems...

New DV and DK not needed!
Remove the complete mono component toner from dv unit by vaccumer and refill by U130 with brand new original toner.

[techsxge]

Re: Kyocera TASKalfa011i

Which edge is the lead edge in your examples?
Trying to figure if the defect is across the page or down the page.

The Side with the grey line is the leading side

[techsxge]

Re: Kyocera TASKalfa011i

Kyocera 3212i line black

Take care for this thread and you will find your answer.
Both systems are Tomcat series and you can get same issue on all Tomcat systems...

New DV and DK not needed!
Remove the complete mono component toner from dv unit by vaccumer and refill by U130 with brand new original toner.

The image error in that thread is on the wrong side of the paper, its a different issue

[KYO_OEM]

Re: Kyocera TASKalfa011i

Different???

Old thread:
Kyocera 3212i line black
Hello everybody [IMG]file:///C:/Users/seidmic/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png[/IMG]

I have a problem on a kyocera 3212i. When I print (A4 or A3), I have a black line on the back of the page at always 3cm at the start.

your claim:Kyocera TASKalfa011i
Hey Guys,

Konica Tech here with a Kyocera problem.
We've got a TASKalfa 3011i at our customers site that will make a grey line on the left side of the back
Distance from edge of paper to the grey line: 3.3cm

Does i misunderstand something??

This is a well known problem from Matsuri and Tomcat range by using "compatible" toner or if we have low usage from original toner.
After mounting from new toner cartridge the new toner is not properly mixed with the old one, the toner mixture then feels like e.g. pudding...

[techsxge]

Re: Kyocera TASKalfa011i

Different???

Old thread:
Kyocera 3212i line black
Hello everybody [IMG]file:///C:/Users/seidmic/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png[/IMG]

I have a problem on a kyocera 3212i. When I print (A4 or A3), I have a black line on the back of the page at always 3cm at the start.

your claim:Kyocera TASKalfa011i
Hey Guys,

Konica Tech here with a Kyocera problem.
We've got a TASKalfa 3011i at our customers site that will make a grey line on the left side of the back
Distance from edge of paper to the grey line: 3.3cm

Does i misunderstand something??

This is a well known problem from Matsuri and Tomcat range by using "compatible" toner or if we have low usage from original toner.
After mounting from new toner cartridge the new toner is not properly mixed with the old one, the toner mixture then feels like e.g. pudding...

Well his grey line seems to not be vertical but horizontally