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  1. #1
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    Kyocera 3553ci detect documents only as 11x17 ledger, wrong original size detection

    Copier was hit on top ADF during move but since when making copy or scan the machine will detect letter size paper (A4) as ledger 11x17 (A3). Cleaned all sensors under the glass. Removed the document feeder and scanned on glass but still same issue, it will print on Ledger A3 size.
    Performed full machine reset to manufacture settings and still issue.

  2. #2
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: Kyocera 3553ci detect documents only as 11x17 ledger, wrong original size detecti

    Should be a switch on the rear of machine that controls the lid open to engage the platen sensors

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    Re: Kyocera 3553ci detect documents only as 11x17 ledger, wrong original size detecti

    Quote Originally Posted by bsm2 View Post
    Should be a switch on the rear of machine that controls the lid open to engage the platen sensors
    Thanks, We checked the switch and switch is working fine but machine still has issue. Just to mention Copier has only 5500 copies on it.

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    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: Kyocera 3553ci detect documents only as 11x17 ledger, wrong original size detecti

    Quote Originally Posted by copyTcat View Post
    Thanks, We checked the switch and switch is working fine but machine still has issue. Just to mention Copier has only 5500 copies on it.
    Go into SIM mode and you can check the switches

    Check the pins on the ADF

  5. #5
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    Kyocera 3553ci detect documents only as 11x17 ledger, wrong original size detection


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    Re: Kyocera 3553ci detect documents only as 11x17 ledger, wrong original size detecti

    I had to adjust the sensor for the spring loaded post that reads the adf closing. It was on a KonicaMinolta but it's the same system. The metal plate the sensor was mounted on was just a couple mm out of level and it caused this exact issue.

    If it was working before it got hit then something got out of whack and that sensor is used to lock in original size from the platen.

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    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: Kyocera 3553ci detect documents only as 11x17 ledger, wrong original size detecti

    Quote Originally Posted by darry1322 View Post
    I had to adjust the sensor for the spring loaded post that reads the adf closing. It was on a KonicaMinolta but it's the same system. The metal plate the sensor was mounted on was just a couple mm out of level and it caused this exact issue.If it was working before it got hit then something got out of whack and that sensor is used to lock in original size from the platen.
    Excellence Job

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    Re: Kyocera 3553ci detect documents only as 11x17 ledger, wrong original size detecti

    Quote Originally Posted by bsm2 View Post
    Excellence Job
    I will check again the switch under the ADF, Just wonder what simulation code can check the switch functionality.
    Thank you all.

  8. #8
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    Kyocera 3553ci detect documents only as 11x17 ledger, wrong original size detection

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    Re: Kyocera 3553ci detect documents only as 11x17 ledger, wrong original size detecti

    I have to ask, what ADF are you talking about? DP-7100, DP-7110, DP-7120, or DP-7130?

    I have had a couple of problem with the size sensor on the original tray on the DP-7100. Had to replace that thing (P/N 303R394050 - PARTS PWB PAPER SIZE SENSOR ASSY SP).

    The other models (DP-7110, DP-7120, or DP-7130) use the green PWB (P/N 303M894271 - PARTS PWB SIZE DETECTION ASSY SP) and the metal comb (P/N3HL06110 - TERMINAL PAPER SIZE) that scrapes across the top of the PWB to indicate paper size. If its this type of ADF, you might want to check if there was damage to the PWB or maybe that metal comb is deformed and needs to be straightened out to make proper contact to the PWB.

    On a side note, these two parts (PWB and metal comb) have been in ADFs (as far as I can remember) since the zero series. I have always cleaned off all the lubricant (grease) on these two items. It has been my experience that when the size indication will not work properly, it is usually because a lot of dirt and dust has accumulated because of the grease on these two items causing poor contact and therefor improper size indication. I clean all the grease off then make sure the metal comb is making even pressure on the PWB. Sometimes, if the machine does not go back at end of lease, I may have to repeat this every three or four years. Contacts get dirty but still no need for grease. Sorry, I digress.

  9. #9
    Service Manager 1,000+ Posts subaro's Avatar
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    Re: Kyocera 3553ci detect documents only as 11x17 ledger, wrong original size detecti

    Quote Originally Posted by copyTcat View Post
    I will check again the switch under the ADF, Just wonder what simulation code can check the switch functionality.
    Thank you all.
    To check the switch, open the adf and press the switch actuator that is on top the scanner. The lamp should then light, this will verify the sensor is working. It is a photosensor

    see and read the u99 service mode.


    u99
    4 The light source turn on and the CCD sensor detects the original width. The original size sensor detects the
    original lengthwise. (Detect twice if the document processor is installed
    THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

  10. #10
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    Kyocera 3553ci detect documents only as 11x17 ledger, wrong original size detection

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    Re: Kyocera 3553ci detect documents only as 11x17 ledger, wrong original size detecti

    just trying to go off of memory here. on the adf itself where you lay the paper. kyocera had sensors there. and per those sensors being covered or no covered it knew what size your paper was. i know occasionally i would have to use a q-tip to clean those sensors. also if it has those sensors, you might need to get underneath the actual sensor and see if when it got hit if one came loose. though i maybe be thinking of the older models. the one you are working on may no longer have that.

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