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  1. #11
    Service Manager 1,000+ Posts Debs1964's Avatar
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    Re: Technical Service and Support (Octopus)

    Quote Originally Posted by MBZ6301 View Post
    Same situation, being a small dealer. We've got ours working however since it's launch it seems impossible to get older firmware packages. The my-ricoh deeplink sends you to a blank page, and Octopus hasn't got any of the old stuff..

    Might be a pain for those archaic customers looking to set up scan to folder.
    Octopus does have all the old stuff, I just checked
    There are 10 types of people in this world, those who understand binary maths and those who don't

  2. #12
    Trusted Tech 50+ Posts copytrust's Avatar
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    Re: Technical Service and Support (Octopus)

    Quote Originally Posted by dave w View Post
    Well at least its not personal and not just me

    they better sort it out quickly as the my-ricoh site now does not have any firmware links active, I even tried a IMC 2500 firmware link and no luck.

    Lets hope they sort it out soon.

    Thanks all

    Dave

    I also had problem from my ricoh downloadind from links, but the problem was the chrome explorer, when i switched to firefox the links was ok, dont ask why...... i dont know!!
    24 years on ricoh machines and counting

  3. #13
    Service Manager 1,000+ Posts
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    Re: Technical Service and Support (Octopus)

    You are not alone. Same issue here.

  4. #14
    Senior Tech 100+ Posts dave w's Avatar
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    Re: Technical Service and Support (Octopus)

    Quote Originally Posted by copytrust View Post
    I also had problem from my ricoh downloadind from links, but the problem was the chrome explorer, when i switched to firefox the links was ok, dont ask why...... i dont know!!
    IMC2500 firmware

    via firefox =

    The file downloading is failed. Probably the link to file is wrong.


    Failed to download secure link file 'https://support.ricoh.com/bbv22/html/firm_e/staff_exp/ricoh/model_exp/im_c2000/im_c2000.htm' More: Unable to connect to the remote server



    via Edge =

    The file downloading is failed. Probably the link to file is wrong.


    Failed to download secure link file 'https://support.ricoh.com/bbv22/html/firm_e/staff_exp/ricoh/model_exp/im_c2000/im_c2000.htm' More: Unable to connect to the remote server

    via chrome =


    The file downloading is failed. Probably the link to file is wrong.


    Failed to download secure link file 'https://support.ricoh.com/bbv22/html/firm_e/staff_exp/ricoh/model_exp/im_c2000/im_c2000.htm' More: Unable to connect to the remote server








  5. #15
    Senior Tech 100+ Posts JayPaul's Avatar
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    Re: Technical Service and Support (Octopus)

    If you guys are on about when you go to My-Ricoh and you followed the instructions on the login page, then that basically goes nowhere if you are a dealer. Happened to me as well and I asked about it on the Ricoh technical site, they gave me a proper email address to send in a request and I got a response about a week later. So I am now signed up to the octopus site.
    I would write it on here but I don't want loads of random people emailing them as well and sending crap to them, slowing it down for all the real dealer engineers.
    Go to the Ricoh Technical site and click on this topic on the main page - 'For requesting access to octopus' - It tells you who to email to get registered for it.

  6. #16
    Trusted Tech 50+ Posts copytrust's Avatar
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    Re: Technical Service and Support (Octopus)

    Quote Originally Posted by dave w View Post
    IMC2500 firmware

    via firefox =

    The file downloading is failed. Probably the link to file is wrong.


    Failed to download secure link file 'https://support.ricoh.com/bbv22/html/firm_e/staff_exp/ricoh/model_exp/im_c2000/im_c2000.htm' More: Unable to connect to the remote server



    via Edge =

    The file downloading is failed. Probably the link to file is wrong.


    Failed to download secure link file 'https://support.ricoh.com/bbv22/html/firm_e/staff_exp/ricoh/model_exp/im_c2000/im_c2000.htm' More: Unable to connect to the remote server

    via chrome =


    The file downloading is failed. Probably the link to file is wrong.


    Failed to download secure link file 'https://support.ricoh.com/bbv22/html/firm_e/staff_exp/ricoh/model_exp/im_c2000/im_c2000.htm' More: Unable to connect to the remote server









    yep you are right.......... i just try it, it gives me the same message..........
    24 years on ricoh machines and counting

  7. #17
    Junior Member
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    Re: Technical Service and Support (Octopus)

    hola podeis poner el enlace de la pagina octopus ???

  8. #18
    Field Supervisor 500+ Posts Zaxxon's Avatar
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    Re: Technical Service and Support (Octopus)

    Quote Originally Posted by satmoblecopy@gmail.com View Post
    hola podeis poner el enlace de la pagina octopus ???
    Octopus is for Ricoh dealer only.
    Please start you post with brand, model, problem.

  9. #19
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Technical Service and Support (Octopus)

    Quote Originally Posted by satmoblecopy@gmail.com View Post
    hola podeis poner el enlace de la pagina octopus ???
    Quote Originally Posted by Zaxxon View Post
    Octopus is for Ricoh dealer only.
    If looking at his location he means The Barbados, it is a UK crown colony in the West Indies and therefore like Canada would be Ricoh-NA not Ricoh-EU.

  10. #20
    Senior Tech 250+ Posts dalewb74's Avatar
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    Re: Technical Service and Support (Octopus)

    ok maybe this is just something i haven't heard of.... what is Octopus? for ricoh anything i use the tsrc site as well as the rfg-esource site. or i log into the ricoh learning site.

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