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  1. #11
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    Re: IMC3500 Duplex jam

    Dear Slim,

    It jams only in duplex mode . . run a lot single sided, no problems
    Are you spitting your manual for every fault, its more on experience . . .
    again, only duplex . .

    Nice day

    Quote Originally Posted by slimslob View Post
    Have you even looked in the service manual? I doubt it. Otherwise you wouldn't be calling it a Duplex jam. J019 is a fusing exit jam, that is to sat the lead edge of the paper made it past the rfusing entrance sensor but never made it to the fusing exit sensor. From the picture of the creased sheet of paper just below the bottom of the fusing unit I would say that you have toner caked on the fuser entrance guide plate from using cheap quality supplies. Either that or the guide is not adjusted correctly for the type and weight of paper used.

  2. #12
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    Re: IMC3500 Duplex jam

    Comes with an internal finisher, but disabled it . .


    Quote Originally Posted by semi View Post
    Bridge unit/finisher fitted? Could have wrong style exit rollers fitted to exit unit,cleaning unit could be blocked

  3. #13
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    Re: IMC3500 Duplex jam

    Yes, it is warranty . . . 2 guys from Ricoh came and worked for about 6 hours on it.
    finally they discovered the cause, its the controll board. Ordered a new one and they are coming back next week.

    Quote Originally Posted by Mark Bbb View Post
    How long is this machine with that customer, working?
    For i think it's a warranty matter!

  4. #14
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    Re: IMC3500 Duplex jam

    thnx for the replies

  5. #15
    Copier Technician 1,000+ Posts
    IMC3500 Duplex jam

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    Re: IMC3500 Duplex jam

    Quote Originally Posted by GeorgeBest View Post
    Yes, it is warranty . . . 2 guys from Ricoh came and worked for about 6 hours on it.
    finally they discovered the cause, its the controll board. Ordered a new one and they are coming back next week.
    Can't see that would be the controller board but if that's what they say. Also put the original right door but on as the one on there looks like it's done more then 5k

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