SC899!!!!

[Vintage tech]

Hi out there,
this is (unusually) not a cry for help, but just a bit of a rant!!

SC899!!!!

What is it with Ricoh!!

Since way way way back Ricoh MFD's (was it the 4000/5000 range when it began?) we have been blighted with the accursed SC899. Countless "patches" have been issued - that dont work, we are talking possibly around 15 years and Ricoh still cannot get this sorted.

Ok, so I understand other machines have their codes for this, some of us will recall HP printers throwing the error 79, but hey - they fixed it. Ricoh seem to be unable to fix this conclusively, would it be beyond the talents of the software design team to create a filter to delete a corrupt file on reception? The situation is crazy, five generations of machines, all with the same issue - I guess it wouldnt be so bad if the machine actually told the users " corrupt print or data file detected, contact your IT support"?

Not only this, we all have to put up with clueless IT support guys scratching their backsides and just blaming the machines!!!

Pheeew!! thats a relief..... - and if any of you does have a workaround on thsi I am sure many of us would be able to sleep better...(lol)

Kind Regards

Steve.

[MIKON]

Re: SC899!!!!

try setting printer sp1-001-12 bit 6 to 1..........

[slimslob]

Re: SC899!!!!

SC 899 is more often a function of what is being printed. A PDF or a webpage with certain types of unprintable characters WILL cause SC899. Power the machine off, disconnect the network cable, turn the machine back on, enter the print function job log and reconnect the network. The top job in the log when the error occurs is the source of the error.

[brodiescomics]

Re: SC899!!!!

I'm convinced is has something to do with the newer versions of windows and WSD ports/IPP Printing. We have disabled port 681 and disabled WSD ports on the Ricoh and re installed driver. This has seen some success. Disabling port 681 will also kill Airprint.

[slimslob]

Re: SC899!!!!

WSD and Microsoft provided drivers are always a source of problems.

[copier tech]

Re: SC899!!!!

try setting printer sp1-001-12 bit 6 to 1..........

What is this setting please ?

Every time i've had an SC899 issue its been a currupt print job, driver set to WSD of the Microsoft Class driver.

But I agree why can't Ricoh address this.

[Vintage tech]

Re: SC899!!!!

Hi Guys,
Thanks for all your input.

I am going to do the printer bit switch alteration on a couple of machines where this problem is recurring, if it works OK I will do it as and where needed.

I 100% agree that Microsoft is a major contributor to the issue, quite why they persist with the useless WSD thing is beyond me, but the IT "support" guys also need to get a handle on it, I have spent countless hours trying to explain to end users that its NOT the kit, but they have been told by their IT guru that theres nothing he can do (translates to cant be bothered to get off my A**se and actually do something that involves leaving my cave..). However its true to say this HAS been going on far too long and Ricoh really need to address the issue, 15 odd years and no fix really isnt good enough.....

Regards

Steve

[Gift]

Re: SC899!!!!

You won't get SC899 if you use a proper driver + IP port + applications. 99% of the cases are realted to external factors as said before.

Still it would be nice if the MFP would display something else if it can't handle a print job due to whatever reasons but I guess that would require a totally different controller/fw design. This is also not an ricoh - exclusive issue, other brands also put out just error codes once a job stalled the controller.

[CopyBats]

Re: SC899!!!!

Hi Guys,
Thanks for all your input.

I am going to do the printer bit switch alteration on a couple of machines where this problem is recurring, if it works OK I will do it as and where needed.

I 100% agree that Microsoft is a major contributor to the issue, quite why they persist with the useless WSD thing is beyond me, but the IT "support" guys also need to get a handle on it, I have spent countless hours trying to explain to end users that its NOT the kit, but they have been told by their IT guru that theres nothing he can do (translates to cant be bothered to get off my A**se and actually do something that involves leaving my cave..). However its true to say this HAS been going on far too long and Ricoh really need to address the issue, 15 odd years and no fix really isnt good enough.....

Regards

Steve

There are lots of IT people around. IT PROFESSIONALS I have met less than a dozen over my 10 years of experience. Every time IT wants to blame the machine, I tell them to switch the IP address and stare into their soul when the machine starts working normally again.

You will be surprised as to the # of people who are lazy and will not install the right driver or use the correct method.

It is annoying though that the machine throws a code. Other brands won't do that.

[Ricoh-ono]

Re: SC899!!!!

Ricoh has recently released new firmware to address some of the SC899s on various models. I agree with brodiescomics and slimslob to disable WSD, and IPP even, under the Web Image Monitor. This has resolved a number of issues.

[nadimtopsecret]

Re: SC899!!!!

Hi !
This SC # 899 is normally occur due to print from Windows 11 users. Even if windows 11 users are not printing although this SC may appear if he is connected on the same LAN. Ricoh has already released firmware for latest models for this SC. You can update the firmware to resolve this problem or you can unplug the windows 11 users from your LAN. Hope it will solve your problem.

[Klydon]

Re: SC899!!!!

Yeah, SC899 and Ricoh always doing firmware upgrades since the dawn of when network cables have been attached to machines. It goes right up there with death and taxes as being a certain in life.

I have had better luck training customers on how to print than trying to go firmware routes, etc.

Basically talk to the customer and tell them to use the "print this page" button on the web page if it has one. If it doesn't, then do a print preview and print out of that. No issues. Doing it out of print preview gets rid of all the scripting issues. Web pages can cause this error with scripting that has nothing to do with what you are trying to print. (Having things in motion in the sideboards is especially problematic).

[slimslob]

Re: SC899!!!!

Yeah, SC899 and Ricoh always doing firmware upgrades since the dawn of when network cables have been attached to machines. It goes right up there with death and taxes as being a certain in life.

I have had better luck training customers on how to print than trying to go firmware routes, etc.

Basically talk to the customer and tell them to use the "print this page" button on the web page if it has one. If it doesn't, then do a print preview and print out of that. No issues. Doing it out of print preview gets rid of all the scripting issues. Web pages can cause this error with scripting that has nothing to do with what you are trying to print. (Having things in motion in the sideboards is especially problematic).

Often it is something that has to do with setting up a sheet for things like a sports event pool, a brackets sheet for college or professional playoffs, or even a handicap and drafting form for fantasy leagues. Those often have scripts attached.

[luca72]

Re: SC899!!!!

Hi Guys,
Thanks for all your input.

I am going to do the printer bit switch alteration on a couple of machines where this problem is recurring, if it works OK I will do it as and where needed.

I 100% agree that Microsoft is a major contributor to the issue, quite why they persist with the useless WSD thing is beyond me, but the IT "support" guys also need to get a handle on it, I have spent countless hours trying to explain to end users that its NOT the kit, but they have been told by their IT guru that theres nothing he can do (translates to cant be bothered to get off my A**se and actually do something that involves leaving my cave..). However its true to say this HAS been going on far too long and Ricoh really need to address the issue, 15 odd years and no fix really isnt good enough.....

Regards

Steve

last week its happen to me on a mpc2003, in this case if found two pc's with driver set to IPP, anyway i suggest you to disable in WIM, all WSD device, ip particular, the "WSD printer" in can found this under configuration>ipv4 menu

[anothertech]

Re: SC899!!!!

last week its happen to me on a mpc2003, in this case if found two pc's with driver set to IPP, anyway i suggest you to disable in WIM, all WSD device, ip particular, the "WSD printer" in can found this under configuration>ipv4 menu

IPP works good as long as you update to the latest firmware.

99% of the SC899 problems are solved by firmware, be proactive and update on every call, the SC899 will be no more.