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  1. #1
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    Ricoh locked print read error ERR:

    Hi just need an assist with the locked print as user complain that it was slow this morning.
    Then when i prin out the system log page it says:

    diprintd(178) read error ERR: ("Appear 10x)

    What is the issue?
    is the the file having problem or is it the harddisk of the ricoh machine?


    thanks

  2. #2
    Service Manager 5,000+ Posts
    Ricoh locked print read error ERR:

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    Re: Ricoh locked print read error ERR:

    Quote Originally Posted by aviso66 View Post
    Hi just need an assist with the locked print as user complain that it was slow this morning.
    Then when i prin out the system log page it says:

    diprintd(178) read error ERR: ("Appear 10x)

    What is the issue?
    is the the file having problem or is it the harddisk of the ricoh machine?


    thanks
    Check the driver is installed via IP not WSD.

    And update the firmware.


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  3. #3
    Senior Tech 250+ Posts dalewb74's Avatar
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    Re: Ricoh locked print read error ERR:

    help us help you. what have you tried to fix this issue?

  4. #4
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    Re: Ricoh locked print read error ERR:

    Quote Originally Posted by dalewb74 View Post
    help us help you. what have you tried to fix this issue?
    I have not done much. Bec client complaint that printing is slow and when I arrived at the site location, it was ok already. I was afraid it's harddisk problem.

    troubleshooting done:
    - connect directly to copier using network cable and test print ok.
    - ping test to copier - ok.

  5. #5
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Ricoh locked print read error ERR:

    Seeing how locked print jobs are stored on the hard drive, it sounds like a hard drive problem.

    Reformat it first, then replace it if the problem persists.

    Very doubtful that it’s a driver issue.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  6. #6
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    Re: Ricoh locked print read error ERR:

    Quote Originally Posted by KenB View Post
    Seeing how locked print jobs are stored on the hard drive, it sounds like a hard drive problem.

    Reformat it first, then replace it if the problem persists.

    Very doubtful that it’s a driver issue.
    Hi Done replacement.

    Now another problem happens.
    sending print jobs to the machine is kinda abit slow. User are using locked print. if the files is 5mb...it caused traffic to the printing.

  7. #7
    Field Supervisor 500+ Posts
    Ricoh locked print read error ERR:

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    Re: Ricoh locked print read error ERR:

    Quote Originally Posted by aviso66 View Post
    Hi Done replacement.

    Now another problem happens.
    sending print jobs to the machine is kinda abit slow. User are using locked print. if the files is 5mb...it caused traffic to the printing.
    Have you tried to print with different PCs connected to the Ricoh printer (model ??) Follow Copier tech's advice regarding the ip address and fw update. Have you installed the pcl6 driver? Keep in mind that pdf files weigh on printing speed especially on old machines.

  8. #8
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh locked print read error ERR:

    Quote Originally Posted by aviso66 View Post
    Hi Done replacement.

    Now another problem happens.
    sending print jobs to the machine is kinda abit slow. User are using locked print. if the files is 5mb...it caused traffic to the printing.
    You are not trying to use Microsoft's piece of crap WSD port are you?

  9. #9
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Ricoh locked print read error ERR:

    Quote Originally Posted by slimslob View Post
    You are not trying to use Microsoft's piece of crap WSD port are you?
    Or their so-called driver?
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  10. #10
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh locked print read error ERR:

    Quote Originally Posted by KenB View Post
    Or their so-called driver?
    I don't know if their "type" driver for Ricoh offers locked print.

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