What are your favourite MFD manufacturers (and why)?

[itchyfinger@att.net]

Re: What are your favourite MFD manufacturers (and why)?

The best for me is the Kyocera's.

[luca72]

Re: What are your favourite MFD manufacturers (and why)?

ricoh, I like their displays ... and when you use them they're pretty reactive

[Cipher]

Re: What are your favourite MFD manufacturers (and why)?

ricoh, I like their displays ... and when you use them they're pretty reactive

I like the legacy panels, cannot say I'm a fan of the G1 and G2 Android panels.
They app load times are far from instant and the general screen brightness and the anti-glare coating is poor.
I've had lots of customers comment about these things.

Hopefully Ricoh will address these issues on the G3 panels.

[DRichard]

Re: What are your favourite MFD manufacturers (and why)?

In fact, the machines that run the worst generate the most service calls, ensuring my steady employment.=

We get paid salary plus a monthly commission based on a series of benchmarks defined within the national BEI reporting program in which our company participates. Our technicians' commission can increase with higher efficiency stats such as first call effectiveness, copies between calls, parts usage and calls per day, among other benchmarks. So, you see, a poorly performing machine not only makes for a dissatisfied customer but will actually take money out of the tech's pocket by NOT earning money toward that commission AND preventing him from going to another call that might make him additional cash in the future. As long they keep generating copies/prints without needing service we make money.

[NeoMatrix]

Re: What are your favourite MFD manufacturers (and why)?

We get paid salary plus a monthly commission based on a series of benchmarks defined within the national BEI reporting program in which our company participates. Our technicians' commission can increase with higher efficiency stats such as first call effectiveness, copies between calls, parts usage and calls per day, among other benchmarks. So, you see, a poorly performing machine not only makes for a dissatisfied customer but will actually take money out of the tech's pocket by NOT earning money toward that commission AND preventing him from going to another call that might make him additional cash in the future. As long they keep generating copies/prints without needing service we make money.

Sounds like a workable solution for all techs, but what if one guy gets all the out-of-town crappy slow jobs and the bosses greasy slimy boot polisher(s) get all the good/easy in-town jobs ?

One company I worked for found out that the out-of-town guy was putting in twice three times the effort as the in-town techs for less pay.
The out-of-town guy left the company an all hell broke loose. The in-town guys started quitting from the company after their wonderful in-town gravy train ride came to an end.

The out-of-town guy found out years later from the actual boss how much of a solid foundation pillar he was to their thriving business.
Its a shame how truth and honesty gets lost between the sheets of all the paper empire(s).

All statistics look good on paper. There is an engineering saying in Oz : "Theoretically it works, practically it don't..."

[DRichard]

Re: What are your favourite MFD manufacturers (and why)?

Sounds like a workable solution for all techs, but what if one guy gets all the out-of-town crappy slow jobs and the bosses greasy slimy boot polisher(s) get all the good/easy in-town jobs ?

I hear about these kinds of situations, but in our company it simply doesn't happen. We really don't have petty personality conflicts. We have low turnover rates (Of twenty or so techs about half have been here twenty to thirty years...yes REALLY!) Calls are assigned automatically within assigned regions by our system. Techs have a relationship with their customers and can count on having a working knowledge of what to expect at any given location.

[dalewb74]

Re: What are your favourite MFD manufacturers (and why)?

personally i believe they all have their ups and downs. im no expert on any of them. but i have taken the classes on kyocera, lexmark, ricoh, and brother. and of course i have had hands on on a few of the other brands as well. lexmark seems to be more time consuming for repairs as you have to remove several covers and other things to get to a simple part to replace. for example the platen glass. kyocera you remove 2 screws and the cover, then slide the glass off and fix whatever under it you need to. lexmark it seems like you have to disassemble the whole machine before hand. yes i know they claim its more sealed so the optics don't get so dirty. ricoh i'm not much of a fan of rebuilding fusers or whatever. though you can order the fully assembled units. i prefer walking into a customers and generally fixing what i need to fix and be out in less than 30 minutes. and don't even get me started on brother. canon can be a pain if your not an authorized tech. and you are trying to locate a service manual. i don't just service copiers. i install and setup new ones as well. i think each has up and down features that help sale it over another one as well. i don't know if any of the brands do it. but i believe they should take a handful of techs who say have 10+ years experience and build a machine from their knowledge. after all of this years of each brand building copiers. why can't they make them easier to access and work on replacing parts?

[Tonerbomb]

Re: What are your favourite MFD manufacturers (and why)?

Their ALL JUNK !!! thats why we all have jobs......................................

[bsm2]

Re: What are your favourite MFD manufacturers (and why)?

Kyocera makes good Black machines , there color machines always sucked unless they made by Konica.

Konica machines color was super

Worked for a company that track repeat call etc..... but you can cheat. One tech used to reset pm meter so he would not have to do the PM's
Plus heavy volume users always had more calls.

[itchyfinger@att.net]

Re: What are your favourite MFD manufacturers (and why)?

I've been in the business since 1977 and have worked on all sorts of units and brands. I prefer the Kyocera brand. Modular parts. Warranty to dealers you cant beat.

[srvctec]

Re: What are your favourite MFD manufacturers (and why)?

Konica Minolta for me, mostly because that's all I've ever worked on in my 31 years doing this, legacy Minolta. Plus, whenever I go to training and hear all the other techs talk about all the other brands and then say KM is the most reliable overall, that helps my decision.