Company taking on Xerox

**copier tech** · 03-10-2018, 02:22 PM

Re: Company taking on Xerox

Originally posted by OperatorError

As a tech I can't see the logic in expecting repairmen to handle 4 or 5 brands of machines with a high level of knowledge and "first call efficiency"

But owners and sales don't think that way.

That being said, we're about to take on Xerox hard and heavy.

Should I be happy, at least open minded? Or should I run like hell?

Thanks

**copyman** · 03-10-2018, 03:18 PM

Re: Company taking on Xerox

Light fuse, get away

**fixthecopier** · 03-10-2018, 04:07 PM

Re: Company taking on Xerox

I am one of those techs who works on everything. Have been officially trained on Xerox color. I hate Xerox the most, but that is because I work on them the least. If you only do 2 calls a year, you can't remember shit. You have to pretty much have a dedicated laptop for the Xerox stuff.

**blackcat4866** · 03-10-2018, 05:11 PM

Re: Company taking on Xerox

The first copier company that I worked for was a Mita and Brother dealer. And occasionally a Juki or Brother or IBM typewriter. I actually felt pretty competent most of the time.

I could walk into an office, and I didn't walk past the machine I was supposed to work on. I knew all the jam, error, and service codes off the top of my head. I carried parts for everything. Most of the time I could diagnose the problem from the cryptic comments from dispatch, before I even left the office.
Those days are gone.

Now I recognize about 1/2 the machines I see. The other half I'm seeing for the first time. You absolutely have to have manuals and resources like Copytechnet.

I don't think that there is such a thing as a specialist any more, wherever you go it's the same. =^..^=

**Cipher** · 03-10-2018, 05:20 PM

Re: Company taking on Xerox

Staff announcement we are taking on Xerox →

Originally posted by OperatorError

Should I be happy, at least open minded? Or should I run like hell?

Plaster on a fake smile, look happy and appear to be open minded (like most of the UK workforce).

But secretly, start the job search...

**JR2ALTA** · 03-10-2018, 06:22 PM

Re: Company taking on Xerox

Originally posted by blackcat4866

.
I don't think that there is such a thing as a specialist any more, wherever you go it's the same. =^..^=

Unless, of course, you work directly for Konica or Ricoh. I may be wrong but not many other manufacturers have service departments in my parts.

**OperatorError** · 03-10-2018, 09:48 PM

Re: Company taking on Xerox

Originally posted by fixthecopier

You have to pretty much have a dedicated laptop for the Xerox stuff.

I've heard of this.

Can you give me a little synopsis of this?

Either I connect the laptop to the Xerox and it diagnoses & fixes the problem like a super-intelligent robot....or it's just a big pain in the a$$.

**slimslob** · 03-10-2018, 10:19 PM

Re: Company taking on Xerox

I know at least one tech in Great Britain who worked ten years for Xerox before deciding it was better to work for Ricoh.

**Cipher** · 03-10-2018, 10:30 PM

Re: Company taking on Xerox

Originally posted by slimslob

I know at least one tech in Great Britain who worked ten years for Xerox before deciding it was better to work for Ricoh.

Wonder if he still feels that way.

Ricoh had a bit of staff a culling after a certain merger took place I was informed by a rather bitter ex-Ricoh support employee.
(Lunch breaks on training coarse's, the perfect outlet to tell everyone how much you hated your last job lol).

**slimslob** · 03-10-2018, 11:25 PM

Re: Company taking on Xerox

Originally posted by Cipher

Wonder if he still feels that way.

Ricoh had a bit of staff a culling after a certain merger took place I was informed by a rather bitter ex-Ricoh support employee.
(Lunch breaks on training coarse's, the perfect outlet to tell everyone how much you hated your last job lol).

As far as I know she is still a lead tech in the London area though with more family activities, she doesn't have as much time to post here anymore. She used to refer to here and Facebook as her social life. I think it was after Paul died that she started posting less. She Gwaddle and I were Facebook friends with Paul. She still posts on Facebook regularly.

**copyman** · 03-11-2018, 12:08 AM

Re: Company taking on Xerox

Speaking of working on machines not familiar with, when I first started my company I had to work on anything & everything to survive. Would head on out to a call armed with just my tool case and Intravia manuals. A few machines I had never seen before I didn't even know how to turn on, after about 5-10 mins looking for pwr switch I would have no choice but to use this old trick: if call was for jamming I would call the secretary over and ask her to show me how it was jamming, how she was loading paper, etc "just to make sure she wasn't doing something wrong" then I would step back to watch and she would turn machine on to show me what was going on

. At least I got the machine powered up! Intravia books were great and made me a lot of money back in the day but didn't tell you how to turn those few oddball machines on.

My relationship with Xerox has never been good. One of those love - hate relationships, mostly hate. Most experience was many years ago. All the way back to the 1025, 1018, etc. I put them right with my feelings towards Toshiba. Hate them both. Mind you I don't use the word hate much......

**fixthecopier** · 03-11-2018, 01:36 AM

Re: Company taking on Xerox

Originally posted by OperatorError

I've heard of this.

Can you give me a little synopsis of this?

Either I connect the laptop to the Xerox and it diagnoses & fixes the problem like a super-intelligent robot....or it's just a big pain in the a$$.

The laptop will have all the manuals, and it connects to Xerox and gets updates on this and that. Best to have an old laptop and make it just for Xerox rather than try to put it on your good one. Takes a lot of space.

**Cipher** · 03-11-2018, 05:59 AM

Re: Company taking on Xerox

Originally posted by slimslob

As far as I know she is still a lead tech in the London area though with more family activities, she doesn't have as much time to post here anymore. She used to refer to here and Facebook as her social life. I think it was after Paul died that she started posting less. She Gwaddle and I were Facebook friends with Paul. She still posts on Facebook regularly.

Ah well I think we need more female techs in what is a very male oriented industry.

BTW just came across this which falls inline with what I've been hearing of late: https://asia.nikkei.com/Japan-Update...pan-and-Europe

Back to Xerox I'm told it's a pretty locked down system for the offline documentation where you need authenticate online to maintain access to it.via their client software.

Is that correct?

**SalesServiceGuy** · 03-11-2018, 01:28 PM

Re: Company taking on Xerox

Originally posted by fixthecopier

The laptop will have all the manuals, and it connects to Xerox and gets updates on this and that. Best to have an old laptop and make it just for Xerox rather than try to put it on your good one. Takes a lot of space.

In 2018, I do not know how you can consider yourself to be a Professional service technician, if you do not carry a laptop or tablet around with you. Other than a phillips screwdriver, it has to be the second most important tool that you carry.

Yes, Smart phones are powerful and you can load them with notes and service codes to yourself but the screen is just not big enough.

Plus you need a laptop to carry around all of the multiple firmwares and print drivers you need to do your job for quick access.

Company taking on Xerox

Company taking on Xerox

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