Bittersweet CTN side

[tsbservice]

True story

Me:
Boss why did you throw me at this customer's call? I never worked on that brand, neither we have docs, parts, support. Doesn't sounds/looks professional.
Boss:
I don't minded actually, I know you can fix everything.

Does this sounds familiar?

Thank you/hate you CTN

[JR2ALTA]

Re: Bittersweet CTN side

It's worse if your company tracks performance metrics. You're considered a valuable tech who can work on anything but it kills your numbers.

[blackcat4866]

Re: Bittersweet CTN side

I've come to think of this as my job description:

"Fixes machines/issues he knows little about." =^..^=

[FrohnB]

[keithxxiii]

Re: Bittersweet CTN side

We are technicians, not magicians.....

[tsbservice]

Re: Bittersweet CTN side

The ironic part is that I've actually learned here at CTN more than any manuals, trainings, etc. and I did/do a lot of these

[KenB]

Re: Bittersweet CTN side

It’s not just in our industry.

My first job during and after college was at a Radio Shack knock off. Something like 83 stores in all.

This was back in the mid and late 70’s, when some devices were actually serviceable, not like now.

The repair center covered all the house brand stuff without issue, as expected.

The problem was that they would take in almost any brand of entertainment electronics: mostly TVs, receivers and tape decks, none of which were they a warranty station for.

They were expected to work without manuals or schematics. Not sure how they were ever able to buy parts.

Just glad that I worked in Sales back then.

[emujo2]

Re: Bittersweet CTN side

We are technicians, not magicians.....

I'm a doctor, not a bricklayer...

[Lance15]

Re: Bittersweet CTN side

Star Trek classic:

Kirk: How much refit time before we can take her out again?
Scotty: Eight weeks, sir. But ye don't have eight weeks, so I'll do it for ye in two.
Kirk: Mr. Scott. Have you always multiplied your repair estimates by a factor of four?
Scotty: Certainly, sir. How else can I keep my reputation as a miracle worker?
Kirk: [over the intercom] Your reputation is secure, Scotty.

[Bix]

Re: Bittersweet CTN side

It is very annoying to go and repair something that you don't know. Sometimes its are stupid problems that take several days to resolve because you don't know the MFP.

But Thanks to CTN it was a stimulus to solve many problems

[kingarthur]

Re: Bittersweet CTN side

I'm often sent to equipment I've never seen before, which is why i now do shredders, binders, printers, folder/inserters,pressure sealers, basically if it feeds paper, i get it....in the past, i've worked on bursters, decollators and franking machines....bet there's lots of youngsters on here who've never heard of the first two However, i have a way of not looking too stupid, if I have no idea how to operate something, i'll ask the customer to show me what they were doing when it went wrong, I can then easily pick up how it works

[tsbservice]

Re: Bittersweet CTN side

I'm often sent to equipment I've never seen before, which is why i now do shredders, binders, printers, folder/inserters,pressure sealers, basically if it feeds paper, i get it....in the past, i've worked on bursters, decollators and franking machines....bet there's lots of youngsters on here who've never heard of the first two However, i have a way of not looking too stupid, if I have no idea how to operate something, i'll ask the customer to show me what they were doing when it went wrong, I can then easily pick up how it works

Old trick, working every time. When I started doing KM machines a couple of years ago I found myself often stupidly looking for main switch so I make an adjustment and started to walk serious and with solicitously face around the machine