What is the dumbist customer comment/question you've heard?

[KenB]

Re: What is the dumbist customer comment/question you've heard?

Customers aren't the only ones who make stupid comments...At a new customer that purchased 4 new Bizhubs, wants all drivers on servers and shared...he has a room full of servers with a greek god/planet naming scheme...I get the copiers prepped and ready, walk up to the customer and state " all that's left is sticking this CD in "Uranus" and configuring it..." Reminded me of Futurama..."we changed the name of that planet years ago..What's is called now? Urectum. Emujo

Rectum, heck, darn near killed 'em!

[gneebore]

Re: What is the dumbist customer comment/question you've heard?

If you want to play a great joke on a customer get a rubber rat at the toy store. When you go to do a service call ask the customer to come over and tell them they have a rodent problem as you pull the rat out of the machine.

Didn't have to use a rubber rat. Had a customer call and complain there was a funny spot on the copies when she used her mita dc 1435. I got there and made a test copy and sure enought there was a spot on the copy. A mouse sized and shaped image. Seems a mosue crawled into the machine at night and got fried when ir stepped and got caught on the transfer sep corona wires. Customer turned on the machien and made a copy and fried the mouse to the drum of the machime.

[shopgirlslc]

Re: What is the dumbist customer comment/question you've heard?

Our copier is jamming every time we try to put tortilla's through the bypass.
Q: Why are you putting tortilla's in the machine?
We are printing artwork on them for the arts festival.

You really cant make this stuff up....

[shopgirlslc]

Re: What is the dumbist customer comment/question you've heard?

Yes, it's called the competitors copier - it's always broke.

[shopgirlslc]

Re: Sure...why not!

That's when you say, "Why did you need me here if it works with out it's parts?"

[shopgirlslc]

Re: What is the dumbist customer comment/question you've heard?

I've been married to by husband and we are tech's at the same company. Pro's and Con's... I'm a network tech and he's a copier tech so we call each other for help every so oftern. It's not all that bad. You can complain to each other about the stupid things at work...

I do not think that a female tech and a male tech could get along in a marriage. We have 2 females at the shop and both are very good at what they do, but it seem they may have a little O.C.D. or be slightly anal retentive. I am more of the relaxed sort who does not worry about small details. My wife does manual labor and can instal a facuet or thermostat, as she will tell you she has done in the past, and I am sure if she tried, she could be a tech if she wanted, but then I would have to leave her or kill her or something. After working it all day, I would not want to come home and listen to her bitching about her bad copier day or worse yet, her telling me how to fix a copier and being right about it.

[Master Sparkee]

Re: What is the dumbist customer comment/question you've heard?

Every time you work on my copier my computer stops working!

[HP:guy]

Re: What is the dumbist customer comment/question you've heard?

Service manager call me on a Sunday go out to the airline they need there copier fixed asap.
I get to the customer, the mechanics shop, sorter bins everywhere.
I put it back together and running normally..
I present the supervisor with the bill. He asks what's this for we have a contract.
First It's Sunday not 8-5 M-F.
Second one of your people took it apart.
By the wayI won't work on the airplanes if you guy's don't work on the copiers.

[George J]

Re: What is the dumbist customer comment/question you've heard?

We just delivered a new colour copier, and while I was installing the printer / scanner I see the head of the accounting office looking at the screen.

-'Oh no, this can't be right, you'll have to take it back!'
-'Why, what's wrong?'
-'It doesn't have a green toner, how will it print in green if it doesn't have a green toner!'
-'...'

[ignacio.cortez]

Re: What is the dumbist customer comment/question you've heard?

I've been married to by husband and we are tech's at the same company. Pro's and Con's... I'm a network tech and he's a copier tech so we call each other for help every so oftern. It's not all that bad. You can complain to each other about the stupid things at work...

These are 2 different sides of the branch, I've done both, heck, I have more experience in IT, and when I was doing copier support at a certain company,I wasn't allowed to even make recomendations even though what I was going to say or ended up saying, the Propeller Heads ended up saying the same thing LOL But besides that, You help him on IT related issues, He might give you Actual copier issues, but if you both were in the same side, that's a totally different matter. :-) I'm Glad my wife is a Pre-school teacher, and a good one at that too :-)

[ignacio.cortez]

Re: What is the dumbist customer comment/question you've heard?

Service manager call me on a Sunday go out to the airline they need there copier fixed asap.
I get to the customer, the mechanics shop, sorter bins everywhere.
I put it back together and running normally..
I present the supervisor with the bill. He asks what's this for we have a contract.
First It's Sunday not 8-5 M-F.
Second one of your people took it apart.
By the wayI won't work on the airplanes if you guy's don't work on the copiers.

and Of course, They Paid! Correct?

[ignacio.cortez]

Re: What is the dumbist customer comment/question you've heard?

We just delivered a new colour copier, and while I was installing the printer / scanner I see the head of the accounting office looking at the screen.

-'Oh no, this can't be right, you'll have to take it back!'
-'Why, what's wrong?'
-'It doesn't have a green toner, how will it print in green if it doesn't have a green toner!'
-'...'

And they let them work with their Money huh? almost as bad as the H&R Block comercials huh (the ones with the sales person that did the taxes of the customer, or the Plummer that did the taxes of the home owner whose sink he is fixing LOL

[adrian323]

Re: What is the dumbist customer comment/question you've heard?

it really erks me when they see the machine in pieces and they have to say "Looks like major surgery" i just have to reply "nah it is just an out patient procedure" then they walk away

[HP:guy]

Re: What is the dumbist customer comment/question you've heard?

and Of course, They Paid! Correct?

Yes they paid!

[Eric1968]

Re: What is the dumbist customer comment/question you've heard?

MP C3000, machine switched off, I'm rebuilding the Fusing Unit, screws and parts all over the place, my collegue is replacing/modifying PCU's, and a customer says : "It receives the faxes in the memory right now?"