I had a customer complain of "This machine is using way too much Toner". Several Techs had already been there and done various adjustments and replaced a few parts in a vain attempt to resolve this issue. I was a new guy at the time and I was sent out. I assume it was some sort of hazing. I cleaned the copier and corona wires, Copies looked nice and clean. Called it in and left. I realized I left my screwdriver behind and went back only to find the customer making copies with the lid up. She would switch originals with each scan. I told her this is why it was using so much toner and to use the doc feeder. She said "I have to do it this way other wise I'll have to pull the staples out before I copy. Who knows , If I hadn't forgot my screwdriver they'd still be sending techs over.
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Jamex Tech Support: Saving the world one phone call at a time. -
Haha that reminds me of a call many years back on an NP400 Canon really wierd quality issues so I pull out the coronas and they are all oily, (this was a federal govt office in Ottawa) some dimwhit sticks her head in and says she cleaned them but it didnt fix the problem, I asked her what she used and she handed me a bottle of oil for the shredder ! Over 20 yrs ago and I still havent forgotten that one!Comment
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Had a call out to one of our biggest schools, the attendance officers ricoh mp1515 wont power on its dead was the symptom, arrived there no sign of A/O cleaned up the machine and turned on the main wall switch then the machine, tested i turned of the machine and called in, following day same call same problem!!!! once again main switch on, the machine power switch on and working fine. Unable to locate the A/O i left a note on the machine and a message at reception (who calls in problems) and left... The following day i got a phone call from my service manager giving out that the A/O had called in again that the machine was not working at all, i explained the issue and he sent another engineer there as the a/o requested i not come,
Happily enough ed reported the same issue as me and the A/O was not happy when he realised his error and recieved his call out feessigpicComment
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Had one today with an E-452 which had a crimped wire to the scanner. Customer trying to explain the fault said she did a copy off the glass and the print out was barely AUDIBLE. I dunno if she was expecting the sheet of A4 to read her document out to her.I have not failed. I've just found 10,000 ways that won't work. ~Thomas EdisonComment
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Re: What is the dumbist customer comment/question you've heard?
When I first started in this Biz, one customer complained that the copier used too much paper. LOLMost people believe that if it ain'tbroke, don't fix it.
Engineers believe that if it ain't broke, it doesn't have enough features yetComment
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Re: What is the dumbist customer comment/question you've heard?
Talk about remembering things from long ago. We delivered a demo to a bank. They had a liquid machine at the time, Saxon 3. We told them not to use the liquid toner in the demo. Put signs on the liquid toner. Put signs on the door to the liquid toner. Put sign on the demo. A few days later I was there for copy quality issue. Never seen this one. Looked in the machine and saw drip, drip, drip. Well, they ended up buying 2 copiers. This was in 1984. Hows that for old school.Comment
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Re: What is the dumbist customer comment/question you've heard?
After spending half an hour taking the machine apart to replace bearings, customer approached me "Can you go ahead and put the copy machine back together please, I have some very urgent copies to make for the Manager, it would only take a minute"Comment
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Re: What is the dumbist customer comment/question you've heard?
Had a guy ask me today where he could find a copier that never jams.
I told him to try Fantasy island.Why do they call it common sense?
If it were common, wouldn't everyone have it?Comment
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' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!Comment
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Re: What is the dumbist customer comment/question you've heard?
Back in (gulp!) 1979, the Canon NP50. It ran about 6 copies per minute.
I had several customers ask me, "Can't you make this thing run any faster?".
Somehow, I managed not to say, "Sure, just plug it into a 220 volt line.".
“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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Re: What is the dumbist customer comment/question you've heard?
You know this has to be one of our favorite threads on CTN. It was started 3 years ago and has over 200 replies! It certainly makes my day to read them.Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".Comment
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Re: What is the dumbist customer comment/question you've heard?
yesterday call on a Pana 6030 ;( smells like burnt toast, hot ) upon arrival I find door open exit assembly off lift safety tab gone and the smell of burnt flesh . custmer says can I sue because I got my fingers burnt on that roller ? when asked where safety cover with warning HOT is "oh that caused a jam we took it off " I then offered her a hot cup of coffee. still did not get it !Comment
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Re: What is the dumbist customer comment/question you've heard?
When demoing a iR Adv-C2030i to a customer one of her passing co-workers said "Is it supposed to do that!"
The temptation to just turn around and say something back...Comment
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Re: Sure...why not!
Yep, thats my all time favorite! I've been tempted to reply kindly back "most certainly, make as many as you like" then proceed to hand them some blank copy paper and a pen!
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