What is the dumbist customer comment/question you've heard?

[Morlock49]

The best one I ever came across was a customer who called in about his sharp copier. He said the machine was calling for a pm, and so he serviced it, but he was now only getting blank copies.

When arrived at his office, he showed me this immaculately clean copier. He was really proud of his work, and when he showed me the inside, I almost fell on the floor laughing. He had emptied all the "black stuff" from the toner and dev units, washed and dried them, but the piece de resistance, Polished the drum to a high mirror bright aluminium finish.


Customers.....you gotta love them.

[nathansipe]

do it yourselfers

I got a call for a title loan company on their sharp arm350 for jamming in the fuser and bad quality when it does pass paper. The customer is one of those fix it yourselfer guys even when they clearly have no business "fixing" anything. He shows me what its doing, but I am stumped. I just said Im ordering new fuser rollers since they arent working right. He asked if it had something to do with him taking out the fuser and cleaning ALL rollers with windex. I laughed then left to call my boss.

Funny thing is we paid out of pocket for the fuser because the customer is the brother in law to the owner. shouldve had a V8

[_Brent_]

I had a service call on a machine that would not power up. Before going on-site I asked client to verify the printer's power cord was plugged in to an outlet. When I arrived on-site, I verified the printer's power cord was plugged in to an outlet. Problem was the power strip was not pluuged in !!!!

[KenB]

Many moons ago (when fax was all the rage), I had an account less than a mile from my house that over a course of a month or so, put up three separate calls for no power on their Canon fax.

Each time, the power cord had somehow mysteriously gotten pulled out enough from the outlet that it didn't make contact.

Each of these calls took less than a minute to "fix", but nobody knew how this was happening.

When I called them, they always told me "Just come fix it, our power is fine."

The goofy part was that this was at a local power company substation.

I'm surprised my lights are still on...

[Shadow1]

I had a service call on a machine that would not power up. Before going on-site I asked client to verify the printer's power cord was plugged in to an outlet. When I arrived on-site, I verified the printer's power cord was plugged in to an outlet. Problem was the power strip was not pluuged in !!!!

I had a customer plug the power strip back into itself and couldn't figure out why it didn't work. Is there such a thing as having a Negative IQ???

[mrwho]

I had a customer plug the power strip back into itself and couldn't figure out why it didn't work. Is there such a thing as having a Negative IQ???

Must've been one of those new fangled perpetual motion generators or sumthin...

[Absurd]

The customer was told as their new multifunction KM-1650 was installed to just use the cable from their old printer for the new one. A couple days go by and the network people call and tell me they cant get the printer online. So I call the office and after some questions we figure out that they had unplugged the cable from the wall and plugged it into the new copier so there was a cable going from the old printer to the new copier.
Same customer about a month later calls once again telling me the copier is no longer on the network. So I call the office and after a few questions figure out that the network cable runs across a hallway and is plugged into the wall in another room. The kicker is they had been having lots of construction work being done and the guys had been rolling equipment and 2 wheelers across the cable and had completely cut it in half.

In both cases the IT people told me they didn't want to deal with the people in that office because they were just dumb when it came to stuff like this.

[olla86]

Do you have money?

[dcopylady]

Too Funny!

The best one I ever came across was a customer who called in about his sharp copier. He said the machine was calling for a pm, and so he serviced it, but he was now only getting blank copies.

When arrived at his office, he showed me this immaculately clean copier. He was really proud of his work, and when he showed me the inside, I almost fell on the floor laughing. He had emptied all the "black stuff" from the toner and dev units, washed and dried them, but the piece de resistance, Polished the drum to a high mirror bright aluminium finish.


Customers.....you gotta love them.

Men from Mars, women from Venus! I have to say, I don't think there is a woman on this planet that would have been that ambitious about "cleaning" the copier!

[lamboalex]

(after fixing the machine) "this is why you get paid the BIG bucks...."

big bucks? really???

lol

[YouthAttack]

the whole "ooouuu...uh..can i make a quick copy?" (sees i have the machine gutted with parts lying around me)

[rar0411]

errror code says replace fuser unit, customer replaced fuse in wall plug five times, it still has an error, wonder why?

[OMD-227]

A mate told me once that he was working at an office where he was sent to a problem with a Lexmark SC1275 color laser printer. The display said 'PC life expired'.
The client thinking this message meant their actual PC computer (which was reasonably old anyway) was 'out of date' and would no longer print to their printer, went out and purchased a new computer and was having trouble installing the drivers, which was the reason for the call-out.

A new PC unit was taken off their shelf, installed into the printer and off it went. Apparently the looks around the office was priceless. I can see why.

[Mr Spock]

Xerox docucolor 4lp actually had a message that stated "machine at end of life" when the counter hit 250k you could reset it once so at 500k it was useless unless you replaced the main pwb.......

[fixthecopier]

A mate told me once that he was working at an office where he was sent to a problem with a Lexmark SC1275 color laser printer. The display said 'PC life expired'.
The client thinking this message meant their actual PC computer (which was reasonably old anyway) was 'out of date' and would no longer print to their printer, went out and purchased a new computer and was having trouble installing the drivers, which was the reason for the call-out.

A new PC unit was taken off their shelf, installed into the printer and off it went. Apparently the looks around the office was priceless. I can see why.

Stupidity is world wide. One of my customers told me a similar story. The printer said change PC, so the IT guy did, and called when the message did not go away.