What is the dumbist customer comment/question you've heard?

[GhostInTheMachine]

"You mean I'm not SUPPOSED to put liquid toner in the hopper?" (Dry toner copier)

An oldy but goody. This was 20 years ago.

[fixthecopier]

[QUOTE=GhostInTheMachine;129746]"You mean I'm not SUPPOSED to put liquid toner in the hopper?" (Dry toner copier)

An oldy but goody. This was 20 years ago.[/QUOTE

Lucky You, I still fight this today. One customer had a jug of clear liquid with a Savin label on it sitting next to the supply cabinet. For 6 months I begged them to throw it out before some dumb ass puts it in the machine. They insisted nobody there was that stupid. I proved em wrong. Billed $750 for parts on a Di 350.

[ToshibaTech]

Xerox docucolor 4lp actually had a message that stated "machine at end of life" when the counter hit 250k you could reset it once so at 500k it was useless unless you replaced the main pwb.......

That's awesome I wish a freaking 4511 had one of those at the exact same intervals.

[o-zone]

That's ok, I'll just use this one.

When I was working on their copier, a customer put his originals in the feeder of a high tech shredder and pressed the green "go" button.

[zed255]

I had a client complain that although the machine made absolutely perfect copies it continually 'ate' the originals. When I asked her to demonstrate the issue, she put the originals into the bypass and pressed start. I almost fell over when she commented how the machine could even turn the paper yellow, just like the original! I don't remember the model, it was early Ricoh digital, so purely B&W. Likely one of the dumbest operator errors I've seen.

[morgansterne]

I show up at a major defense industry contractor for "vertical lines" on the paper on a color copier. I get there and the lines are diagonal void lines, clear as day. The guy shows me a sample. "there's those lines, don't know if you'd call them vertical or what." If he'd told me they were diagonal lines, I woulda stopped at the office to get me a developer clutch and saved everybody some time.
This is nothing compared to some of the gems I've read here, tho!

[bizhub1]

Probably 13 or so yrs ago we had, I believe a canon 6050 out at a school on demo and after a couple of days I get a call stating that the Rdf was jamming. So I head out their and run the hell out of it and never misses a beat, so I have the secretary call the person down that was having the issue, and when she proceeded to show me that the machine won't make a book copy I just about fell on the floor laughing my ass off!!! She was putting a hard cover book in the Rdf and she honestly thought it was suppose to feed it in and make a book copy. I couldn't help myself, I busted out laughing and couldn't stop, she finally just walked away. The worst part is these are the people teaching the kids, scary.

[Black Cloud]

Many years ago I had a Toshiba BD 4121 call that said Customer can't put back together. I walk in to see all of the electronics on one bench, Covers and frame pieces on another, and Shafts, tires, springs, clips, bushings and screws on a third bench. The owner approaches me and says "I'm getting a discount for this, right?" I ask why would I offer a discount? He says we already did half of the work, you don't have to take it apart. I replied that I would only charge for the time it takes me. I was shocked and amazed that no pieces were missing. After 3 hours the machine was back together and I didn't have to even adjust the registration.

[Koosie]

Don't laugh at stupid people!
I have seen a lot of customers that don't know how to operate the machine because they weren't properly trained on the machines. And some of them are smart people.

[mrwho]

Many years ago I had a Toshiba BD 4121 call that said Customer can't put back together. I walk in to see all of the electronics on one bench, Covers and frame pieces on another, and Shafts, tires, springs, clips, bushings and screws on a third bench. The owner approaches me and says "I'm getting a discount for this, right?" I ask why would I offer a discount? He says we already did half of the work, you don't have to take it apart. I replied that I would only charge for the time it takes me. I was shocked and amazed that no pieces were missing. After 3 hours the machine was back together and I didn't have to even adjust the registration.

Why did he dismantle it in the first place? Probably some simple problem that would only take 10 minutes to figure out?

[iraqi tech]

Back to 1992, a custmer with Miolta EP 530 called me, he said that there is a red sign lightng at the keyboard, he describe it to me, it was the toner sign, I told him that the machine is out of toner, he asked me how to ad toner, I told him how to add the toner, two hours later he called me , he said that the machine is leaking a black liquide , when I went to his location I found that he added a bottle pf tunner to the toner hopper.

[DoctorX]

Install

I arrived to install a fax machine. After unboxing, and setting up the unit, I asked where the electrical outlet was so I could plug the unit in. The lady went bonkers, yelling at me that "The salesman told me the only thing I needed was a phone line!" ("Here's you're sign!")

[KenB]

I once had a new fax customer who insisted that she could program her speed dials by faxing it a text document, and that it would automagically program itself. (Keep in mind that this was probably 20 years ago - NO fax machine had a network cable going to it back then.)

When I told her that was impossible, she said: "Well that's how we programmed our old one!"

Yeah, right...

[treed889]

Not a dumb comment but a nice break from them. Bout a month back I was replacing the laser in an ARM450 at the county offices had just got it all apart and pulled the laser out when the sheriff walks in with some papers looks at me, says "Well that answers my question." turns and walks off. was such a relief to not have to answer the always present "can i make a quick copy".

[blackcat4866]

"Just one?" =^..^=