Went to a call at a well known medical facility. There was a problem with the machine in the hearing lab. When I get there the customer has what I can only describe as 12 inch tweezers and is removing a jam one torn peice at a time. She states "this machine is very difficult to get jams out of". I walk over and opened the transport bed and the paper fell out. "Oh, you can open that?" People know not to stick a fork in a toaster, but when it comes to 60 a minute copier costing thousands...........
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Is the glass half full or half empty? I say neither. The glass is obviously full, full of potential. The potential to hold more water or the potential to quench a thirst. Life is all about how you see it. -
I had a customer once complain that when he put in the original, it would tear it to pieces...the copier was next to the paper shredder.Comment
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I do have a funnier story though. I worked for a time for Denver Police HQ. I had a call in one of the detective areas, for the most part, the detectives were pretty cool. I had the developer unit out of a Minolta EP 4050 and was chatting with the guys. The door opened, the room went silent, and another detective walked in. He looked at me sitting on the floor with the d/u strewn about on the diaper in about 20 pieces. He asked "is the copier broken?" I just looked at him for a couple of seconds and asked him "are you a detective?" The room just fell apart after that.Comment
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I had a customer with a Mita DC-2055,that called in for a squeaking noise. So I arrive on site. The radio is blaring away, to the point that I can't even tell if the copier is running.
It was one of my more polite moments, so I gently asked if the manager could turn down the radio, so I could diagnose the noise problem. He said "No." and walked away.
My invoice read: Could not hear machine noise over the radio.
When I came back a week later the radio was off, and the manager was nowhere to be found. What a jerk! =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Once I got a call to the State Police Forensics lab. The copier is making dark copies. So they left me a stack of papers to show me the problem. I glance at them quickly. Then I start reading them. Oh, so there was bruises on her wrists and pelvis. Hmm... Semen found in her vagina and anus but, none in the mouth... Oh she was raped in the park. Well that's nice. Based on that I would guess poor DV housing contactssigpicComment
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If I had a pound/dollar for every time I heard this on an install, "so does it make the coffee?" In my head I think to myself ! One day I will say it out loud !
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Shortly after Hurricane Katrina wiped out the area...
Drum unit and developer in pieces all over the floor and the customer asks "are you fixing our copier?"
??! STUPID !??
"No m'am, I'm installing a nuclear reactor so you'll be able to make copies during the next hurricane and you won't need lights anymore, since you'll all glow in the dark."
Talk about 'prairie dogging' - heads popped up from every cubicle in the office and I still get treated like royalty every time I go there...73 DE W5SSJComment
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right train wrong track
One day, I got a call from the "regional manager". He told me to get to this customer's machine "now", that this customer was "very important and very upset". Then I get a call from the corporate Vice President's office, telling me the same thing. So I rushed over to this pretty big business office, anounced myself as the copier repairman, then they showed me the machine and it wasn't one of ours. It was not our product. It belonged to one of the other companies. I thought this was so funny, because this boss who I never heard of was yelling at me and this customer was yelling at me for taking so long to get there were both WRONG!Comment
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The copier call out law
I say yes, you have to connect it to the timer mech!!!
One that I have come across in another post was a person trying to feed a t-shirt through a copier because they heard it was possible - they left out the fact they need iron on transfers to do it, and we are forever coming across idiots who put OHP film through then find they have to fork out for a new fuser unit.
Lets face it - education is proportional to the stupidity of the call out!!!
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What is the dumbist customer comment/question you've heard?
This proves my other theory about most bosses:Then I get a call from the corporate Vice President's office, telling me the same thing...I thought this was so funny, because this boss who I never heard of was yelling at me
"Technology is dominated by those who manage what they don't understand."
Accountants and business managers do accounting and manage businesses well, but should not be allowed to make decisions about service department or machine related problems, because they dont have a clue.
Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".Comment
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This explains why we are saddled with an awful lot of IT crap that is neither nessesary or useful. The Inbred Tossers in IT spout a lot of gobbeldegook that no-one understands, managment don't want to show their ignorance and just say yes to anything that IT proposes and us poor bloody techs are stuck with trying to make it work. One day someone will point out that the Emperor has no clothes!
There I feel better for that now!At least 50% of IT is a solution looking for a problem.Comment
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What is the dumbist customer comment/question you've heard?
I have used some of my own gobblygook on clients at times and its worked pretty good. We just need to counter IT with our own gobblygook. LOL.This explains why we are saddled with an awful lot of IT crap that is neither nessesary or useful. The Inbred Tossers in IT spout a lot of gobbeldegook that no-one understands, managment don't want to show their ignorance and just say yes to anything that IT proposes and us poor bloody techs are stuck with trying to make it work. One day someone will point out that the Emperor has no clothes!Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".Comment
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Lost in Translation.....
Call customer for details about copier running....
"Well those little bowling pin looking things are lit up and the wheelie deals just keep turning."
Lanier 6713 with an empty toner bottle.
"Some days you get the bear, some days the bear gets you."
Cdr. William RikerComment
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These are funny, I once had a customer put fine black gravel in the toner hopper. The service call was for "spots all over the copy"
Yes, the gravel took out the toner hopper, mag roller, drum unit, transfer roller and fuser unit, lol
They said "did we do something to cause this"
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