What is the dumbist customer comment/question you've heard?

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  • NeoMatrix
    Senior Tech.

    2,500+ Posts
    • Nov 2010
    • 3513
    #541
    Re: What is the dumbist customer comment/question you've heard?

    Originally posted by Synthohol
    Me- there are staples stuck in the adf again, is there any way you can train your users not to throw removed staples wherever they want?
    Customer- what do you mean? We dont throw staples in the machine.
    Me- well someones aim got better this week.[ATTACH=CONFIG]32692[/ATTACH]
    Nice... Check behind the MFD and confirm that the machine is not plugged into a power board/strip. The staples will flow into the plug contacts and light up the machine an everything around the area that is metal. I told one customer to turn the power board over or place something over it to stop all on the staples from going into the power board. There must have been close to 1/2 thick layer of staples full length behind the machine and the metal cabinet bench top where they removed the staples. They need to rake the cleaning firm over the coals or sack the cleaner.
    Inauguration to the "AI cancel-culture" fraternity 1997...
    •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

      Comment

      • Synthohol
        Certified Konica Expert

        Site Contributor
        5,000+ Posts
        • Mar 2016
        • 5806
        #542
        Re: What is the dumbist customer comment/question you've heard?

        I cleaned it all up. I have to check next week and see if they are still reckless slobs.tmp_19192-20160425_141601-170740511.jpg
        We know a thing or two because we've seen a thing or two.
        The medication helps though...

          Comment

          • SwisSeV
            Trusted Tech

            250+ Posts
            • Jan 2016
            • 307
            #543
            Re: What is the dumbist customer comment/question you've heard?

            "The thing said empty waste toner, so I threw away the toner." - All teachers.

              Comment

              • Santander
                Senior Tech

                Site Contributor
                500+ Posts
                • May 2009
                • 768
                #544
                Re: What is the dumbist customer comment/question you've heard?

                After numerous calls for ADF jams finally found the user that was having all the problems. "you mean the machine doesn't have a staple remover?"

                  Comment

                  • blackcat4866
                    Master Of The Obvious

                    Site Contributor
                    10,000+ Posts
                    • Jul 2007
                    • 22999
                    #545
                    Re: What is the dumbist customer comment/question you've heard?

                    I had a customer that complained that the Canon RADF-D1 would not remove the staple from the last two pages of a set of originals. When I asked her to demonstrate, she put a ~35 page stapled set in the RADF and hit start. The RADF was so effective at separation that it would rip each page out of the staple, then copy it, and recycle it. When it got to the end, the last two would feed through together.

                    It took a lot of explaining to get through to her that the RADF is not designed to remove staples, and that she should not expect it to do so.

                    I was amazed how effective it was at ripping the paper out of the staples. =^..^=
                    If you'd like a serious answer to your request:
                    1) demonstrate that you've read the manual
                    2) demonstrate that you made some attempt to fix it.
                    3) if you're going to ask about jams include the jam code.
                    4) if you're going to ask about an error code include the error code.
                    5) You are the person onsite. Only you can make observations.

                    blackcat: Master Of The Obvious =^..^=

                      Comment

                      • Iluvmy3boys
                        Junior Member
                        • Aug 2014
                        • 9
                        #546
                        Re: What is the dumbist customer comment/question you've heard?

                        Head of physics dept at major university complained that machine jammed when making two sided transparencies! I'm dead serious!

                          Comment

                          • roho
                            Senior Tech

                            500+ Posts
                            • Mar 2009
                            • 844
                            #547
                            Re: What is the dumbist customer comment/question you've heard?

                            Ah, the duplexed transparency phenom, amazingly I've had engineers on two occasions stymied by the same problem.

                            Recently I set a device up at a small customers office. A royal PIA, the partner in charge of IT had no idea that fax and print jacks weren't the same, no clue what network settings I needed. We (I) got him and his users set up to scan to a folder, had to browse to map the drives. Days later he called and needed assistance to add a user's laptop, so I called him back. I explained how I browsed the network, he was there at the time when I did it initially, and he paused, and asked me for his network name! SMH!

                              Comment

                              • blackcat4866
                                Master Of The Obvious

                                Site Contributor
                                10,000+ Posts
                                • Jul 2007
                                • 22999
                                #548
                                Re: What is the dumbist customer comment/question you've heard?

                                I was setting up scanning on a Copystar one day, and I had one of those endusers that wants to hear an explanation of what every single button, every single option does. When we got to Scanning > Duplex Originals she asked me how she could view two sided scans. I explained that we sold a special monitor that had screens on both sides, so she could view both sides of the scan. It has a swivel at the center like one of those two sided mirrors, so it's very easy to flip over to view the other side.

                                The grin lurking at the corners of my mouth gave me away though, and I had to confess that I was only kidding. =^..^=
                                If you'd like a serious answer to your request:
                                1) demonstrate that you've read the manual
                                2) demonstrate that you made some attempt to fix it.
                                3) if you're going to ask about jams include the jam code.
                                4) if you're going to ask about an error code include the error code.
                                5) You are the person onsite. Only you can make observations.

                                blackcat: Master Of The Obvious =^..^=

                                  Comment

                                  • emujo
                                    Field Supervisor

                                    2,500+ Posts
                                    • Jun 2009
                                    • 3009
                                    #549
                                    Re: What is the dumbist customer comment/question you've heard?

                                    Originally posted by blackcat4866
                                    I was setting up scanning on a Copystar one day, and I had one of those endusers that wants to hear an explanation of what every single button, every single option does. When we got to Scanning > Duplex Originals she asked me how she could view two sided scans. I explained that we sold a special monitor that had screens on both sides, so she could view both sides of the scan. It has a swivel at the center like one of those two sided mirrors, so it's very easy to flip over to view the other side.

                                    The grin lurking at the corners of my mouth gave me away though, and I had to confess that I was only kidding. =^..^=
                                    You should have put a KM product in there....you CAN see the 2 sided scan images on the control panel...LOL Emujo
                                    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                                      Comment

                                      • blackcat4866
                                        Master Of The Obvious

                                        Site Contributor
                                        10,000+ Posts
                                        • Jul 2007
                                        • 22999
                                        #550
                                        Re: What is the dumbist customer comment/question you've heard?

                                        The call was for CA00 (color registration failure) and blank images on a Toshy eS2500C. In this situation I usually pull the transfer belt to see which color isn't developing the patches very well. To my surprise, there weren't any patches.

                                        When I removed the cyan imaging unit the answer became obvious.

                                        CA00 Blank copies eS2500C.JPG

                                        This enduser has had problems with the waste toner bottle before. Yesterday, after emptying the bottle and capping it up, they re-installed it in the machine! I guess that it won't need emptying anymore, if the toner can't get in the bottle. The cyan drum unit had seized, stalling the drum motor. No drum rotation, no patches, no color registration, no image. =^..^=
                                        If you'd like a serious answer to your request:
                                        1) demonstrate that you've read the manual
                                        2) demonstrate that you made some attempt to fix it.
                                        3) if you're going to ask about jams include the jam code.
                                        4) if you're going to ask about an error code include the error code.
                                        5) You are the person onsite. Only you can make observations.

                                        blackcat: Master Of The Obvious =^..^=

                                          Comment

                                          • Pocavon
                                            Technician
                                            • Mar 2016
                                            • 30
                                            #551
                                            Re: What is the dumbist customer comment/question you've heard?

                                            Originally posted by Copier Whisperer
                                            I once had a customer ask if we had a copier that used less paper.
                                            My favorite has and always will be.."Can I make a copy"? When I have the machine torn apart in a thousand Pieces.

                                              Comment

                                              • Ottawatech
                                                Technician

                                                50+ Posts
                                                • Feb 2015
                                                • 63
                                                #552
                                                Re: What is the dumbist customer comment/question you've heard?

                                                A long time ago (pre-1981) I repaired cash registers - Sweda.

                                                Unfailingly, with the parts of the mechanical machine spread out over the counter, some wise-*ss would say "I guess it's free" Nyuk-Nyuk.

                                                One of my associates had a sign made up that he would unroll for said wisacre - "Just because the cash register is being repaired, does not mean your goods are free". It usually shut them up.
                                                Nothing works quite so well that I can't totally disable it by trying to make it a little better.

                                                  Comment

                                                  • slimslob
                                                    Retired

                                                    Site Contributor
                                                    25,000+ Posts
                                                    • May 2013
                                                    • 37382
                                                    #553
                                                    Re: What is the dumbist customer comment/question you've heard?

                                                    Originally posted by Ottawatech
                                                    A long time ago (pre-1981) I repaired cash registers - Sweda.

                                                    Unfailingly, with the parts of the mechanical machine spread out over the counter, some wise-*ss would say "I guess it's free" Nyuk-Nyuk.

                                                    One of my associates had a sign made up that he would unroll for said wisacre - "Just because the cash register is being repaired, does not mean your goods are free". It usually shut them up.
                                                    A better sign would "Actually prices are frequently doubled for comments such as that."

                                                      Comment

                                                      • NeoMatrix
                                                        Senior Tech.

                                                        2,500+ Posts
                                                        • Nov 2010
                                                        • 3513
                                                        #554
                                                        Re: What is the dumbist customer comment/question you've heard?

                                                        Originally posted by slimslob
                                                        A better sign would "Actually prices are frequently doubled for comments such as that."
                                                        I've read an office sign ,I believe it was auto parts shop : "Prices are directly proportional to customer attitude"....
                                                        Inauguration to the "AI cancel-culture" fraternity 1997...
                                                        •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                                                          Comment

                                                          • apump
                                                            Trusted Tech

                                                            100+ Posts
                                                            • Mar 2009
                                                            • 160
                                                            #555
                                                            Re: What is the dumbist customer comment/question you've heard?

                                                            How bout when they ask if your working on it and you have the fuser tore apart on the counter.. unreal sometimes.

                                                              Comment

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