Shipping delays, damage

[Rusty.Harris]

I've been in this "business" for 40 years. I have NEVER seen shipping foul ups as much as I have since last
spring. Machines routed to the wrong location, delays, receive only part of a shipment and, FREIGHT DAMAGE.
I've NEVER seen this machine machines with box damage, pallet damage etc.
Had one today, the box/pallet was ok, but the plastic straps that hold it all together were "loose".
Got it out of the box, and pulled the wrapping off, pulled the optics lock screws out...two of the spring
clips that hold mirror 2 & 3 were just laying in the optics frame. Fixed that, continued to set it up,
and got a close front door. Looked and the front door switch (tiny little 5v switch, plastic) broken
in two pieces, spring & clip laying in the machine. Fixed that, continued setting up.
First copy through the Doc feed (comes with the machine), jammed. Looked around back and the
hold down screws you can see have shifted the frame out of position. Got that lined back up and
checked everything else out, even made an internal test grid chart to check the laser...lucky that
was ok.

Good lord! What are they doing in the shipping warehouses? Using these things for hockey pucks??

[blackcat4866]

Re: Shipping delays, damage

I would suspect that with the overall shortage of equipment, the quality control standards have pretty much disappeared. If it looks like a copier ... well that's close enough.

Those machines sitting off to the side because of relatively "minor" issues, now start looking pretty good. =^..^=

[Rusty.Harris]

Re: Shipping delays, damage

I deal "mostly" in Toshiba. I've noticed they must be low on supply, because we've been getting a lot of machines
with serials that start with "S" which is usually reserved for government types because of the ban on things manufactured
in China.

[mloudy]

Re: Shipping delays, damage

Our copiers have been coming in with all 4 straps missing at times. Lots of damage and I refuse things that have any type of internal damage.

I unloaded 4 machines last week and every one of them had fork holes in them. I told the driver I have been running a fork lift for over 30 years have have yet to put a fork into the side of a carton. All these damaged Sharp machines go someone to get fixed and are then sold cheap. I have bought a few and they have ran fine.

We also get about one machine a month that is "lost" in transit.

I like when the cartons show up with size 12 boot prints all over the top of them. Just what I want, a 275 pound dude walking on my copiers.

Sometimes I don't even have to take them off the truck.

20210713_114253.jpg

[tonerhead]

Re: Shipping delays, damage

I complimented a delivery person the other day. I told him you are the first guy in a long time who doesn't take the parts and throws them on our flatbed cart. He took them out and stacked them nicely. Many of the drivers just lift their back door and toss them on the cart from the truck.

We've gotten lots of damaged crap lately too. I don't think people care anymore.


The words fragile, handle with care mean nothing.

[slimslob]

Re: Shipping delays, damage

And sometimes it is the manufacturer. Or at least their warehouse personnel. I remember a number of years ago there was a new person in one of the supply warehouses. He though that the toner bottles for the Pro 1356EX and the Pro 1357EX looked the same so took them out car the cases of 6 and dumped them together in a big bin. We ordered 2 cases of toner for the 1357EX and got 12 loose bottles, about half of which were for the 1356EX. THe actual toner is the same but there is a raised dot on the flanges used to rotate the bottles that is in a different position. Put in the wrong bottle and the Pro won't recognize it. Another time we got a shipment where all were the right bottles but they were still loose and the lid came loose on a couple. Standard toner bomb inside the box.

[tsbservice]

Re: Shipping delays, damage

I would suspect that with the overall shortage of equipment, the quality control standards have pretty much disappeared. If it looks like a copier ... well that's close enough.

Those machines sitting off to the side because of relatively "minor" issues, now start looking pretty good. =^..^=

Exactly my thoughts.

[SalesServiceGuy]

Re: Shipping delays, damage

The Ontario government is tabling new legislation that would allow truckers and transportation workers to use washrooms at the businesses they are delivering to or picking up goods from.

The province’s labour minister, Monte McNaughton, provided details Wednesday for the new law that, if passed, would be the first of its kind in Canada and ostensibly among all Western countries.

McNaughton called it a “matter of common decency being denied to hundreds of thousands of workers in this province,” at a media availability, “something most people in Ontario take for granted.”

This comes less than a week after more than a dozen transporters across the country described worsening work conditions, breakneck deadlines amid the pandemic and their perspective on stalled wages in the sector for a BNN Bloomberg feature report.

“Workers who deliver and pick up goods have been on the frontlines of the pandemic, ensuring that essential supplies continue to reach the people of Ontario,” McNaughton said.

“Providing these hard-working men and women with access to washrooms is a small change that will make a big difference, so they can do their jobs with the dignity and respect they deserve.”

Three truckers — among the many others who voiced their concerns in interviews — agreed with McNaughton: It is a very little step. However, it is enough to provide them with much-needed hope, they said.

Sergio Machado, a 52-year-old trucker from Edmonton, pulled over for a quick chat by phone Wednesday while driving in Quebec.
“It shows somebody is finally listening. Because for years, no one really has,” Machado said. “I just hope others can start looking at this as well now, because we’ve been treated like scum for decades — which only got worse and was only exposed during COVID.”
Phillip Adler, a trucker in his 20s from rural Manitoba, said Ontario’s decision only addresses one of the many concerns that truckers have raised about their industry.

Steve Roach, who has been working in the field for 15 years, said the next step is to address the real reasons behind the “vicious cycle'' that is causing extreme labour shortages of truckers in Canada.

“We need to be treated the way other skilled labourers are treated,” he said Wednesday. “And we need governments to ensure companies take loyalty, incentives and our treatment seriously — beyond just washrooms.”

... damaged goods or goods lost in transit are all symptoms of an exhausted, understaffed and overworked trucking and logistics industry