Hiring a copier tech question??

[JR2ALTA]

Re: Hiring a copier tech question??

Must be nice to have to "whittle down" applicants, lol. We'll interview anyone with circulating blood.

[Rusty.Harris]

Re: Hiring a copier tech question??

Personally, I think the first thing you want is someone with a good customer rapport. People can learn to fix equipment, but it is much harder to teach respect

Yep, sometimes you have to fix the customer, as opposed to the equipment.
Once you know which customers you can "cut up" with, a little humor can really calm the situation down.
Another trick I use, which I picked up decades ago working 911, is if someone starts ranting, DON'T try to
stop them. Let em go. Then, when you do find a point where you can speak back, talk to them almost as if
you are whispering. They will have to concentrate more to understand what you are saying, and, a lot of time
it breaks THEIR train of thought.

[BillyCarpenter]

Re: Hiring a copier tech question??

Check your email.

Give the test a try, just for fun. =^..^=

I received your email and the test. Thank you. I'll give the test a try. I'll be pretty busy this week but I'll let you know the outcome. Thanks again.

[blackcat4866]

Re: Hiring a copier tech question??

If you fail, you'll have to fire yourself. =^..^=

[Phil B.]

Re: Hiring a copier tech question??

If you fail, you'll have to fire yourself. =^..^=

[emoji16][emoji28][emoji1787]

Sent from my SM-G990U using Tapatalk

[ipconfig]

Re: Hiring a copier tech question??

Thanks for your input. I don't disagree but after I was away from copiers for all of those years, it was a steep learning curve. A copier tech today needs to know so much more information. But duly noted. Thanks.

Good luck

[BillyCarpenter]

Re: Hiring a copier tech question??

If you fail, you'll have to fire yourself. =^..^=

A couple of months ago I got a speeding ticket for doing 20 mph over the speeding limit. I was distracted and didn't realize I was that far over the speed limit. Anyway, I was ordered to take an online driving course and they promised to drop the speeding ticket. I thogught that was a sweet deal....until I started the online course. They gave me a test at the beginning of the course and said that I would be given a final test at the end.

Anyway, took a long time to finish the course. I passed the test. They never told me the score. I don't know where I'm going with this other than to say that I didn't enjoy it and felt a lot of pressure to pass the test. It would have been so embarassing to fail a test like that.

I glanced over your test real briefly. I can already feel the pressure.

[anothertech]

Re: Hiring a copier tech question??

I'd be interested in seeing that test, if you'd send me a copy I'll take the test and let you know how I scored.

[BillyCarpenter]

Re: Hiring a copier tech question??

I looked at about the first 5 questions. I was confident on about 4 of them. I was unsure on the one with the water pump. It shows 2 possible ways for the water to enter and it asks you to identify the correct input for water in.

A. is the lower opening
B. is the upper opening
and

C. is both of the above.

I'm sure that I missed something but from the picture I couldn't really say for sure. I mean, I don't know the internal build of the pump. Obviously I'm missing something. lol


Edit: In a car its standard that the water is fed from the bottom and discharged from the top. If I was gonna guess.....that would be my answer.

[blackcat4866]

Re: Hiring a copier tech question??

I looked at about the first 5 questions. I was confident on about 4 of them. I was unsure on the one with the water pump. It shows 2 possible ways for the water to enter and it asks you to identify the correct input for water in.

A. is the lower opening
B. is the upper opening
and

C. is both of the above.

I'm sure that I missed something but from the picture I couldn't really say for sure. I mean, I don't know the internal build of the pump. Obviously I'm missing something. lol


Edit: In a car its standard that the water is fed from the bottom and discharged from the top. If I was gonna guess.....that would be my answer.

A centrifugal pump, like the water pump on your car, typically feeds water into the center of the housing, and the spinning impeller throws it to the outside. =^..^=

[BillyCarpenter]

Re: Hiring a copier tech question??

A centrifugal pump, like the water pump on your car, typically feeds water into the center of the housing, and the spinning impeller throws it to the outside. =^..^=

Understood. But the question is, which way does spinning impeller rotate? That will determine if water enters the top or bottm. To me that would depend on the direction of spine leafs that make up part of the impeller. I couldn't make out the direction. I'm gonna take a better look.


Below is a picture I pulled off the internet. I can tell which direction the impeller will spin. On the pic in test....not so much.



pump.jpg


It's question number 56 if you want to take peek at the one I'm talking about.

[BillyCarpenter]

Re: Hiring a copier tech question??

Nevermind. I figured it out. Duh!!!


It also means that the water would spin clockwise and be thrown out the opening in the top.


I will take the complete test soon as I can.

[tonerhead]

Re: Hiring a copier tech question??

I remember a similar test when I first got in 33 years ago. Test took about 2 hours with lots of questions from all sorts of areas electrical, mechanical, fluid, and logic were the main ideas tested. I'm bragging, but got them all right except one. It was a really fuzzy picture of a spring hook, which had probably been copied 3 times over on the test handed me. Impressed the heck out of the interviewer.

I remember having to do a mock service call where the only information I was given was "talk to Jen, the receptionist about the copier in accounting" I had to introduce myself to "Jen" who was the interviewer, explain who I am and why I am there. Then the interviewer started going off about what a piece of crap it was, why you can't fix anything, you are the 3rd person to try to fix etc. It rattled me pretty good. Looking back it was a good example of how applicant handles themselves amist friction and frustrated customer. I didn't know anything about copiers/printers at that point, so I just kept saying yes, I understand, I will check into it, let me jot down your concerns so I don't forget, etc.

As was mentioned, there are lots of great repairmen/repairwomen/repair-IT/repair-THEM/repair-NONBINARY individuals out there, but you want the ones that can handle customers also.

[BillyCarpenter]

Re: Hiring a copier tech question??

I remember taking a test on my first copier job. I was fresh out of school and the test was almost exclusively on electronics. I got one wrong and I asked to see the one that I got wrong and when I looked at it, I knew that my answser was right and told the owner that. Turns out that I was correct.

[allan]

Re: Hiring a copier tech question??

Understood. But the question is, which way does spinning impeller rotate? That will determine if water enters the top or bottm. To me that would depend on the direction of spine leafs that make up part of the impeller. I couldn't make out the direction. I'm gonna take a better look.


Below is a picture I pulled off the internet. I can tell which direction the impeller will spin. On the pic in test....not so much.



[ATTACH=CONFIG]54692[/ATTACH]


It's question number 56 if you want to take peek at the one I'm talking about.

With that design it will pump water in both directions... One way much better then the other. The centrifugal force creates pressure and will have outlet pressure regardless of the position of the outlet.
One way to fail the question. Took tests for an ATM technician position and failed it, the reason was not what I thought.
Shit sorry side tracking the thread.