Hiring a copier tech question??

[BillyCarpenter]

I'm getting ready to hire 1, maybe 2 techs. I want to do this the right way. What I want to do is give them a written test. I have some ideas but there's so many great, smart, experienced techs on here, I'd like to get your input.

If you were hiring a tech, what questions would you ask? Also, feel free to throw out anything that would help. Thanks.


PS - I also want to give them a troubleshooting problem on a real machine....

[Copier Addict]

Re: Hiring a copier tech question??

I'm getting ready to hire 1, maybe 2 techs. I want to do this the right way. What I want to do is give them a written test. I have some ideas but there's so many great, smart, experienced techs on here, I'd like to get your input.

If you were hiring a tech, what questions would you ask? Also, feel free to throw out anything that would help. Thanks.


PS - I also want to give them a troubleshooting problem on a real machine....

Personally, I think the first thing you want is someone with a good customer rapport. People can learn to fix equipment, but it is much harder to teach respect

[BillyCarpenter]

Re: Hiring a copier tech question??

Personally, I think the first thing you want is someone with a good customer rapport. People can learn to fix equipment, but it is much harder to teach respect

Thanks for your input. I don't disagree but after I was away from copiers for all of those years, it was a steep learning curve. A copier tech today needs to know so much more information. But duly noted. Thanks.

[allan]

Re: Hiring a copier tech question??

Ask them to explain the copy process in there own words. That should make an interesting read.
Take a machine and unplug a couple of connectors in places that need some disassemble and see how long it takes them to get the machine running again.
Set them on a mocked up call to a friends office and ask there receptionist how they liked them.
Do a voluntary drug screening test!

[slimslob]

Re: Hiring a copier tech question??

Thanks for your input. I don't disagree but after I was away from copiers for all of those years, it was a steep learning curve. A copier tech today needs to know so much more information. But duly noted. Thanks.

IMHO the 2 most important things for a new tech is the ability to read and the ability to use hand tools. If they can't read and understand a service manual they are useless. And if they use a screw driver to remove covers and components, once they are useless.

Make up your own test with questions from the service manual for the machine they will be looking on the most and give them time to look up the answers. Then have them remove a back cover and dismount a fan, reverse.

[allan]

Re: Hiring a copier tech question??

Let them set up printing and scanning but break the PC's network config first.

[allan]

Re: Hiring a copier tech question??

Ask them to assess a machine for you and give PM advise.

[blackcat4866]

Re: Hiring a copier tech question??

At my first copier job there were 20+ of us in a room, taking the Bennett Mechanical Test. It was a quick way of sorting the wheat from the chaff. 18 of 20 got 15% correct or less. Dan & I got hired: 98% each. I still have a copy if you're interested.

I think another practical way would be to provide a laptop with service manual. Demonstrate how to do a text search in the service manual (if necessary). Assign a component (preferably one with a procedure in the service manual), i.e. fuser motor.
1) Have trainee find procedure in the manual to remove/re-install.
2) Have trainee remove the component.
3) Have trainee re-install the component.
4) Confirm that the machine still works when he's done.

Rules: Questions are fine, but using the manual is required. I'm not just going to tell you what to do.

You should be able to quickly identify if your trainee has any aptitude, any ability to think independently.

I think the next step would be to take the trainee on a service call. Work the call together. Make sure the trainee understands what you did and why. Give your customer explanation with trainee observing.
Take trainee to second call. Work the call together. Make sure trainee understands what you did and why. Have trainee give the customer explanation. See how he does. =^..^=

[BillyCarpenter]

Re: Hiring a copier tech question??

At my first copier job there were 20+ of us in a room, taking the Bennett Mechanical Test. It was a quick way of sorting the wheat from the chaff. 18 of 20 got 15% correct or less. Dan & I got hired: 98% each. I still have a copy if you're interested.

I think another practical way would be to provide a laptop with service manual. Demonstrate how to do a text search in the service manual (if necessary). Assign a component (preferably one with a procedure in the service manual), i.e. fuser motor.
1) Have trainee find procedure in the manual to remove/re-install.
2) Have trainee remove the component.
3) Have trainee re-install the component.
4) Confirm that the machine still works when he's done.

Rules: Questions are fine, but using the manual is required. I'm not just going to tell you what to do.

You should be able to quickly identify if your trainee has any aptitude, any ability to think independently.

I think the next step would be to take the trainee on a service call. Work the call together. Make sure the trainee understands what you did and why. Give your customer explanation with trainee observing.
Take trainee to second call. Work the call together. Make sure trainee understands what you did and why. Have trainee give the customer explanation. See how he does. =^..^=

Yeah, if you don't mind, send me a copy of the Bennett Mechanical Test. blackcat that's some good stuff.

I knew when I posted this thread that I'd get a lot of valuable information. Y'all brought ideas that I'd never think of. There's a lot of very smart poeple on this site.

[Phil B.]

Re: Hiring a copier tech question??

At my first copier job there were 20+ of us in a room, taking the Bennett Mechanical Test. It was a quick way of sorting the wheat from the chaff. 18 of 20 got 15% correct or less. Dan & I got hired: 98% each. I still have a copy if you're interested.

I think another practical way would be to provide a laptop with service manual. Demonstrate how to do a text search in the service manual (if necessary). Assign a component (preferably one with a procedure in the service manual), i.e. fuser motor.
1) Have trainee find procedure in the manual to remove/re-install.
2) Have trainee remove the component.
3) Have trainee re-install the component.
4) Confirm that the machine still works when he's done.

Rules: Questions are fine, but using the manual is required. I'm not just going to tell you what to do.

You should be able to quickly identify if your trainee has any aptitude, any ability to think independently.

I think the next step would be to take the trainee on a service call. Work the call together. Make sure the trainee understands what you did and why. Give your customer explanation with trainee observing.
Take trainee to second call. Work the call together. Make sure trainee understands what you did and why. Have trainee give the customer explanation. See how he does. =^..^=

Great idea as always.

Sent from my SM-G990U using Tapatalk

[copier tech]

Re: Hiring a copier tech question??

I'm getting ready to hire 1, maybe 2 techs. I want to do this the right way. What I want to do is give them a written test. I have some ideas but there's so many great, smart, experienced techs on here, I'd like to get your input.

If you were hiring a tech, what questions would you ask? Also, feel free to throw out anything that would help. Thanks.


PS - I also want to give them a troubleshooting problem on a real machine....

What manufacturers will he, she, or non binary be working on?

[allan]

Re: Hiring a copier tech question??

What manufacturers will he, she, or non binary be working on?

Yea that explains it. Whawha yea. Thanks for the laugh.

[BillyCarpenter]

Re: Hiring a copier tech question??

What manufacturers will he, she, or non binary be working on?

lol. Kyocera.

[blackcat4866]

Re: Hiring a copier tech question??

Check your email.

Give the test a try, just for fun. =^..^=

[allan]

Re: Hiring a copier tech question??

What manufacturers will he, she, or non binary be working on?

Gender reveal party. Congratulations its an "it". Hope we got the right color for it honey I just mixed pink and blue paint for the party banners. Hope it identifies as a Labrador puppy.