IDIOTS

[glewisme]

I can't stand customer who think their SH$T doesn't stink.The GD morons cause 95% of the issues themselves and then insist it's a lemon and want it replaced. I wish I could tell them it's an id10t code,or better yet fire my foot up their ass. I swear the higher the education level the dumber they are. I swear they teach the common sense right out of Doctors,lawyers,teachers etc.....

[mrwho]

Amen.

[Eric1968]

Anything else?

[Si@danwood]

I can't stand customer who think their SH doesn't stink.The GD morons cause 95% of the issues themselves and then insist it's a lemon and want it replaced. I wish I could tell them it's an id10t code,or better yet fire my foot up their ass. I swear the higher the education level the dumber they are. I swear they teach the common sense right out of Doctors,lawyers,teachers etc.....

Good Man ..feel better now?

[KenB]

Sounds like somebody got their butt chewed...at least once.

[unisys12]

I heard wal-marts hiring... just a thought.

[Jules Winfield]

I heard wal-marts hiring... just a thought.

Yeah, I'm sure there's no pressure there. You can just ignore customers all you want...

[glewisme]

Hey don't get me wrong I love 99.5% of my customers but that other .5% are morons.Like Ron "Tater Salad" White says.You can't fix stupid!

[10871087]

...Like Ron "Tater Salad" White says.You can't fix stupid!

No you can't. But some fucktard sales rep can upgrade them to a color machine that they're really too stupid to operate and you will be stuck with them for another 5 years.

Good Luck!

[SCREWTAPE]

Its not even worth it.

[Stirton.M]

The trick is that you need to show them what utter morons they are by what you find.

For example, I have no problems with making a fool of the customer who plays the "it's your machine, not the user" game whenever I view a machine. If I find a problem in a machine, I do not correct it until I show it to the customer if it is operator related. Earlier today I had this opportunity. Some ass suit was swearing up and down at our dispatch girl (who is the sweetest girl you could ever meet) that the machine did not work when trying to print to 11x17, she tried to walk him through a few checks but that was beneath him. After talking with her and taking the call, I went to see what was up.

Stupid customer had configured the tray to 11x17W. Before I looked at the machine, I got the fellow who was rude to the dispatch to stand beside me and look at the machine and wouldn't you know it. My question was, what is wrong with this picture, pointing to the configured tray.

Long story short, I made him look stupid and I had no problem doing that. At the end of the visit I asked him to call our dispatch girl and apologize to her. Instead, he calls my service manager to complain about me making a fool of him. Wrong move. I had already called my boss when I left the call and passed on what I had found. He was already aware of the rude treatment the dispatch girl got.

Stupid customer ended up apologizing to her after the boss had a few words to say. We can stand losing a customer who is belligerent as it is no loss to us in the long run. This customer is still with us, but a bit wiser regarding treatment of us mere 'plebes'.

And yes, the more education they get, the stupider they become. This is a universal statement.

[wagon]

^^^Well done, mate.

[nmfaxman]

Illegitimi Non Carborundum
Translation:
Don't let the bastards wear you down.

[glewisme]

I love doing that too. I bring them to the machine and show them what I found,and then they feel embarassed or pissed.I found the key is is that when thet get irritated I laugh and tell them it happens more often than they'll ever know( it usually changes their mood and attitude).

[glewisme]

What do you mean it's going to be billable I have a contract that covers this?????? I'm sorry to inform you that your service contract doen't cover damage by Starbucks or Dunkin Donuts or any other liquids that seem to have invaded your control panel!!!!