First post... I NEED!!!! I need firmware... I need this I need that. How about establish yourself some... help out and we will be glad to help out you.
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Color is not 4 times harder... it's 65,000 times harder.
They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it. -
I agree but since this is my first post can someone send me a new work vehicle???And Star Trek was just a tv show...yeah right! -
I've got to agree. Firmware & manuals are necessary tools, and cost money. Why should I give these things away? They weren't free to me. I should subsidize other business concerns that don't know how to manage their own cost of doing business?
My advise? Pay your own way, and quit asking for free tools. Free advise? Sure! Every day. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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The unfortunate part is that for many of them, if they are not an authorized service company, I will never go beyond simply answering some questions. Those that are authorized, should have access to those things at some level or another. I cannot speak for all regions, but I know KM Canada will provide support to independents within reason. It will cost them for the items they request. We've helped out some here in Calgary, even with freebies. A couple guys regularly come by to pick at our bone yard for free. No sweat to us, it would all go to landfill, so recycling is a bonus for all concerned.
But here...even if they are willing to pay, I will not give out software or manuals. I leave that up to the head office to decide if they are authorized or not."Many years ago I chased a woman for almost two years, only to discover that her tastes were exactly like mine: we both were crazy about girls."
---Groucho Marx
Please do not PM me for questions related to Konica Minolta hardware.
I will not answer requests or questions there.
Please ask in the KM forum for the benefit of others to see the question and give their input.
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Somewhere along the line, we tend to lose sight of the fact that if the manufacturers knew that we were doling out copies of firmware and software to unauthorized "entities" that we could potentially lose our franchises with them.
Is it really worth that kind of risk just to be helpful?“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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I godda admit, sometimes I wanna give them the wrong firmware... that way they can brick it and then they HAVE TO CALL!!!
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Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.Comment
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I think if you allow endusers on the forum, you would expect this. What other reason would they be on this website, but for "I need..." and the internet is all about "free" content.
As for techs....I found this site because I was "in need" of info I did not have. I also needed it now and did not have the luxury of giving information and help to others first. I buy plenty of manuals and pay for other info , but, I also see what info may or may not be available at no cost or "free".
I monitor the sites I have used and try to help when I can. I don't doubt that I have benefited far greater than I have benefited others, but I do try and reciprocate.
Funny how some manufacturers give the firmware away for free and others want to charge you for it. Some dealers include firmware upgrades for free and others charge for it.
I worked for a dealership once that gave a copy of the service manual for every unit they sold.
Just observing, IMHO and YMMV.
How do the companies that sell, and list for free, all kinds of manuals, do it without getting in trouble, assuming what they are doing is illegal?Comment
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A lot of us have to take exams, learn, or otherwise take effort to be able to do repairs, download firmware, get service and parts manuals. And most manufacturers require that you pass some basic exams first (basic network printing, basic copiers etc.). So a lot of technicians must do some real studying. And then there's someone who asks things just for free? Sometimes you can't tell if the person is a tech or just an enduser.
First contribute something before asking (or sometimes begging) for something for free.Comment
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They could at least start off by saying PLEASE..............Its the "I want" that really gets my goat.
I don't mind helping end users but I would never never share firmware, and as for the old "does anybody know how to reset a counter" they should be kicked off the site.
Ok im getting off the soapbox, whos next?The gene pool could use a little chlorine.
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Now here's a real genius at work! This must be the infamous "Screwdriver Method" of resetting the main counter. I wonder if he's available to ...update... some machines over here in Michigan. Techs like this create all kinds of work for me. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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I have toner low message i put toner on top of machine. Error no clear. Toner is higher why it no work? I need it for to work the prince of Nigeria is sending me 4.2 million euros...sigpicComment
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Just my 2 cents here fellas, but, a "Service Authorization" does not a good technician make. I am an independent and have been in this industry since I was a teen (over 30 years for those of you caring to do the math). I've been authorized (in the past) on LOTS and lots of products, and I can tell you that - for this technician - hardly ANY of the factory training did me any good. In fact, I got more out of my high school electronics class then I EVER did from any manufacturer. I've also had the experience of knowing MANY an authorized tech in the field, whose myriad of training couirses did him not a bit of good. Most are dumber than rocks and couldn't troubleshoot simple issues. You've got to possess the inherent "smarts" that come from being an individual that gets more knowledge from common sense and observation than the average individual. I'd like to believe I am one of those people who pays enough attention to learn quickly and go from there. I'm not knocking that formal training is helpful to some people, but not so to me.
That being said, I firmly disagree with people like the "Just Manuals" guy hawking his wares (that were stolen/given to him) on this site, ESPECIALLY is the poster didn't ask for a manual. I don't care if he is a paid advertiser or not, selling copyrighted material is just wrong. Now, letting another tech "borrow" that information - when you believe the fellow to be qualified enough to use it - is a completely OTHER story. The key here is, what goes around comes around and I've lived long enough to know that if I've helped other people in this world, then the help will come to me when I need it.
In summary, helping other people out with firmware, manuals whatever, is not an issue with me. It's when someone ABUSES that privilege that things begin to change. And if you read the post carefully, you're likely to tell what guys know by the way that they word their posts.
OCComment
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Oh God everyone is on to me! I think they are beginning to suspect that I am just an end user who makes assload of copies.The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen HawkingComment
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