What's wrong with a little thanks?

[TonerMunkeh]

Time for a little rant. Not that any of the normal knob jockeys who beg for manuals and free firmware etc will actually read this, but I need to vent my spleen.

Obviously, this doesn't include the people who actively participate in this forum.

Please, please - if someone helps you fix a problem that you're stuck with, don't leave the post open to die a quiet death, put a resolution on the thread and thank the people who helped you. It takes two seconds, will help other users with the same problem and will encourage other users to actually help without feeling like they're just wasting their time, offering their knowledge and expertise with not even a simple thank you.

Rant over.

[fixthecopier]

WHAT? You call that a rant. You did not insult anybody, or insinuate their parents weren't married when they were born.

[Stirton.M]

WHAT? You call that a rant. You did not insult anybody, or insinuate their parents weren't married when they were born.

Ya, where's the foaming at the mouth and bug-eyed glares?

[blackcat4866]

Not all of us can be Ultimate. =^..^=

[anothertech]

Dude's right...he's right. Hey Toner, yer right. yup, he right.

That said(terrible saying) I will close any threads that I open.

Fixthecopier, no one gets married anymore, do they?

[prntrfxr]

Thanks TM, I've thought that needed to be said for some time now. It's nice to know what actually fixed the problem and that someone was actually helped. You know, that we didn't waste our time.

[KenB]

I have the same issue with a lot of my techs.

They'll call for help, I'll give them a suggestion, and I never hear about the issue again - unless, of course, it's two weeks later, the customer is boiling over, and it's their service manager calling me.

I look at it this way: If you're asked for help, it's safe to assume that the answers you give worked. If you get a call right back telling you that it didn't, move on to the next solution. It's not our jobs to follow up to see if the advice we gave was successful.

Not all that difficult to understand, really...

[Jimbo1]

Maybe it was something they realized they should have thought of or found and they are too embarrased to mention it again.

[Stirton.M]

If only there was a feature that could be programmed in that would give the OP a mild shock if they did not follow up with a thanks for the help message.

[KenB]

A "gratitude sensor"?

Hmmm... could work.

[anothertech]

Maybe it was something they realized they should have thought of or found and they are too embarrased to mention it again.

That's true, I've overlooked something simple and then was embarrassed to admit it.

[fixthecopier]

We all miss something simple at one time or another. I may not have closed them all, but I have on occasion posted my fix that was something simple, just because others had tried to help and were curious about the results. I have even closed threads that I started that no one had responded to. That can be frustrating, when you get no responses at all.

[prntrfxr]

That's true, I've overlooked something simple and then was embarrassed to admit it.

Everyone has done it. It would help if we remembered that when we reply. I spent a long time on a problem once, and I couldn't figure out. The problem didn't happen every time and I couldn't find the cause. A newbie tech pointed out what he thought was the problem. I immediately dismissed it because I believed it couldn't possibly be that simple, and because he was a newbie. What could he possibly know that I didn't? Several months later after pulling my hair out on every other solution I decided I would try what the newbie suggested. Guess what? He was right and I've never forgotten that lesson. Every time I start thinking I'm too big for my britches I remember what happened before. I also listen to newbies more carefully too. So to all the newbies, don't be afraid to ask the questions or reply with the thing that fixed it. Everyone has done it and will do it again in the future.

[ARTHUR1975]

All the people who do not want to say thanks don't want to be seen to be dumb. Yet DUMB & DOUBT are the only sure way to probe reality. If one wants to be smart why work on copiers that must blacken your balls with toner every day. Thanks is payback to yourself as well and it has a hidden compound interest on your returns. You can't receive without giving and you might even lose even the interest. I am very thankful that such a huge databank exists - I am very grateful that all you guys out there are alive with everyone enlarging the sphere that is mindscape for the purpose of true peace.

Well I have seen machines try their best to say thanks after a good fix.

[Jules Winfield]

Not to sound like a jerk or anything, but if you guys are looking for gratitude and pats on the back then you guys are in the wrong business. I learned long ago that my paycheck was the only thanks I was ever going to get...