Has anyone ever done a call and made things worse than the original problem???

[cosmos]

Has anyone ever done a call and made things worse than the original problem???

[fixthecopier]

Oh hell yes! I can not think of one in particular right now, but no tech likes to hear "It did not do that before you got here".

[gwaddle]

Went out to do a simple call once about 70 miles away and dropped a screw behind the main board and shorted it out.

[Kidaver]

customer had gotten cassette 1 jammed in the machine TA 255 from not setting the paper correctly inside it all the way flush to the side....as I'm pulling and yanking....cassette pulls free and the front cover drops open as it pulls out...breaking the flimsy plastic hinge to the front cover door...I'm sitting here thinking I just broke this brand new machine....looked up the internal front cover the hinge is part of...6.50 bucks to replace....cheap parts for cheap flimsy copiers I guess lol

[prntrfxr]

I went on my first copier PM on a Toshiba (I had only been working on Ricoh's up to that point.) I vacuumed out the dev unit and shorted it. I was out there 3 hours trying to figure out what I did. Called my boss. He came out and chewed me out for not reading the manual before I did the PM. Showed me where it said "don't vacuum out the developer". Got the machine back together and the machine came up with an error, not in the book. I watched him take out his meter and do some measurements. Said some board in the back blew, but that it was not my fault because it had nothing to do with the dev unit. When we got back to the office, he told me if I ever blew a dev unit that way again it would be coming out of my check. Needless to say I was not wanting to do another PM in the immediate future. That was the worse thing I've ever done. Made me more careful in the future.


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[mrwho]

If only I had a dollar....

EDIT: Scrap that, If only I had a euro...

[Eric1968]

Replaced a 110V Power Supply in a 220V machine (wrote the wrong partnumber) -> Fireworks!

[charm5496]

was doing a clutch mod kit on a CLC-700 and pinched a wire causing all kinds of fun issues.

[fixthecopier]

Replaced a 110V Power Supply in a 220V machine (wrote the wrong partnumber) -> Fireworks!

I put a Ricoh 220 fuser in a 110 printer and had to figure out why it would not run more than a couple of pages without giving a code.

[charm5496]

I put a Ricoh 220 fuser in a 110 printer and had to figure out why it would not run more than a couple of pages without giving a code.

We had a tech put a 110V finishers on a 208V machine a while back. After about 5 hours of head scratching I noticed that it was the wrong finisher?!?!?!?! LOL

[Kidaver]

Oh another I must add....since I knew printers and such while we were deployed over in Iraq...we got some new big HP printer for our TOC....I got to set it up....So spent time unpacking it...setting up all the trays and cart that came with it...and just plugged it right up with no converter....the 110 didn't like the 220 over there...so had to load it up and carry it to the base tech for a new power supply....I should have known better but just lost train of thought and plugged it in...the worst thing about it all is when your boss is also a infantry First Sargent and you just fried his brand new printer.....

[wfinn]

I was working on duplex jams on a Ricoh MPC6000. During my troubleshooting I had to pull out the entire unit to check connections and put back into machine. At that time another tech came in and I was describing what was going on and I went to pull the duplex unit out to the resting point and didn't realize I forgot to put the rollers back in that prevent the unit from coming all the way out. Unit fell to the floor and bent the frame on it. Had to replace the whole duplex unit and the machine was down because not even the entrance to the inverter part would work.

[Lagonda]

We've got a couple of tech who can make matters worse just walking through the customers front door.

[KenB]

You know you're having a bad day when you consider getting back to the original problem to be progress.

[blackcat4866]

You know you're having a bad day when you consider getting back to the original problem to be progress.

I've been there.

I can think of two with real fireworks.

The first was a Mita DC-142re that was stretching out lens springs about once a week. So here I am. I've got the glass off, top cover off, light source #1 off, & lens cover off and powered up. I'm running the lens through the pre-sets 64% > 78% > 100% > 129% > 144% > 129% > 100% ... etc. The whole time the lamp wires are just hanging there in mid-air. As I'm engrossed with the motion of the lens & solenoid the wires come in contact with the frame, and weld one of the terminals right to the frame. Lots of lovely sparks, and I knocked out the power in half of this huge room. We're all standing there with that lamp terminal still glowing/smoldering bright orange in the dark. It takes 15 minutes for the maintenance man to find the breaker and reset it. At this point I've completely forgotten about those stretched out lens springs. Once the copier is back together, there is no power of course. The 15A breaker by the main power cord has exploded into small pieces, some stuck in the wall. With some quick thinking (and a 15A in-line fuse), the poor copier was ... almost as good as it started.

The second was a Mita DC-152Z. Occasionally The lamp voltage needs to be adjusted with a VR on the lamp regulator. There were two terminals on the lamp regulator to measure the lamp voltage on your meter. So I accidentally slip off one of the terminals, shorting across them. Again fireworks, and a 3" long trace vaporizes off the lamp regulator board. Mostly out of curiosity if it would work, I bridged together the solder points with a stripped piece of #14 copper wire. To my surprise it actually worked. That day I bought a set of insulated clamping leads for my meter.

There were plenty more, but those were the best fireworks. =^..^=