"I think it's the rollers"

[Shadow1]

Re: "I think it's the rollers"

"Did you ever see office space?" "No, did you ever see 'Falling down'?"

Both should be required training for copy techs, although Falling Down would have been better if they left off the last 15 minutes.

[Shadow1]

Re: "I think it's the rollers"

I hate the CQ calls when the customer tells me its not the glass that already they (didn't) cleaned, but the #2 mirror is dirty... "Sorry, customer... there certainly is a little dust on the BACK of that mirror but I promise it's affecting the copy quality a lot less than this big blob of white-out on the scanner glass"

[hardalf]

Re: "I think it's the rollers"

My top two that make my skin crawl:1: when the customer points to the fuser and says the machine is overheating. Sometimes I have the really helpful ones that inform me that the paper jams they are experiencing are due to this unit being hot. 2: the especially helpful ones who inform me they are having dirty prints and decided to try to save me the trouble by removing drum and dev and "cleaning the rollers" because they were dirty. Normally this is the type of muppet that looks over your shoulder and points and asks questions the whole time.

[blackcat4866]

Re: "I think it's the rollers"

I remember being in a doctor's office working on a Mita DC-1255. I had quoted him a price to rebuild a fuser with one hour labor (the usual minimum since the beginning of time). His response: "It only take me 20 minute to rebuild fuser." I responded with: "Then you'll have no problem finishing this yourself." and packed my bag to exit. He looked disappointed that i wasn't going to haggle down the labor time. He waited until I was halfway down the hall to call me back into the office. =^..^=

[mjarbar]

Re: "I think it's the rollers"

I hate the CQ calls when the customer tells me its not the glass that already they (didn't) cleaned, but the #2 mirror is dirty... "Sorry, customer... there certainly is a little dust on the BACK of that mirror but I promise it's affecting the copy quality a lot less than this big blob of white-out on the scanner glass"

Especally good if the machine uses a CCD and doesn't have mirrors to begin with!!!

[PeterG]

Re: "I think it's the rollers"

"Did you ever see office space?" "No, did you ever see 'Falling down'?"

I once went into a Macca's and asked for a Big Mac & a Fillet o fish mid morning. The girl informed me that I couldn't have them because they were still on the Breakfast menu. I said "Have you ever seen Falling Down". She said, "No". The moment was lost. True Story. I so felt for Michael Douglas.

[kingarthur]

Re: "I think it's the rollers"

I once went into a Macca's and asked for a Big Mac & a Fillet o fish mid morning. The girl informed me that I couldn't have them because they were still on the Breakfast menu. I said "Have you ever seen Falling Down". She said, "No". The moment was lost. True Story. I so felt for Michael Douglas.

Talking of Big Macs, i went to one, a long time ago, the offer was Big Mac & fries & a coke, i ordered one & said i didn't want the coke,i was told i had to have the coke, i asked why, was told because thats what the offer was, if i didn't have the coke, i'd have to pay full price for Big Mac & fries,so i took it all & tipped the coke away.....


Another time i went to the supermarket & it was a "saturday kid", i asked for half a pound of cheese....he said...."we only have one pound blocks"......


where do they get these people from....

[RRodgers]

Re: "I think it's the rollers"

This never gets old. You are either talking to the customer finding out more details as to what the problem is or you have started working on the machine and some random customer reinterates what you already know. It doesn't matter what the problem is. Squeaking noise, grinding noise, black lines, black spots, jamming... it's always "the rollers" according to the customer. And then you try your hardest to suppress any retaliation that is going through your head. Bitchslap or a simple "Then you fix it asshole!" I always just humor the customer and say "I'll take a look" and mumble "dumbass" when they are out of earshot. What are some things that the customer says to you that immediately makes your blood boil?Another one is when they tell me that I am the umpteenth tech to come out and that it's always broken. And...? "Bring us a new one"

One that I've come up with, (but haven't and can't use is) Tuesday.... (customer says what?) I say Tuesdays.... (what do you mean by Tuesday?) Tuesday... is that they day you were at copier repair school cuz I was out sick that day.

[Shadow1]

Re: "I think it's the rollers"

lol - I've talked nonsense to a customer to answer a stupid question before: Customer says "" I say, "Only under a full moon." "What?" "With grass on the roof" "???" "When reindeer sit on clouds?" "you're nuts" I nod and say, "Size 12." They usually walk wide circles around me after that, possibly clutching a big can of pepper spray.

[blackcat4866]

Re: "I think it's the rollers"

lol - I've talked nonsense to a customer to answer a stupid question before: Customer says "" I say, "Only under a full moon." "What?" "With grass on the roof" "???" "When reindeer sit on clouds?" "you're nuts" I nod and say, "Size 12." They usually walk wide circles around me after that, possibly clutching a big can of pepper spray.

It works for me. =^..^=

[aodtech]

Re: "I think it's the rollers"

I forgot about the whole "The copies are light. I replaced the toner and they are still light". And apparently "replacing the toner" means taking it out and dumping half of the contents into Cassette 1. Since toner is supplied under contract, I always ask for the "empty" one and usually put it back in. Almost every time the transfer bushings break on a Kyocera Falcon 2, this is how it starts. And speaking of empty toners, what about the call decription "Making noises/not copying" and you find out that the toner cartridge is more hollow than the skull of the idiot who placed the service call. My favorite bit of sarcarm is when a customer complains that the document feeder is pulling in too many pages. "How many are you expecting it to pull in?" Oh, and I just had a call a few days ago for lines and the cutomer pulled the same "We think the rollers need to be replaced" line. I just said OK with the straightest face I could hold, bent down and was CTFU silently hoping nobody would see me.

[fixthecopier]

Re: "I think it's the rollers"

I walked into a call for jamming. Guy standing by the copier says to me "I think it needs a registration clutch". I replied "Are you a certified Konica Minolta tech?" He replied "I was before I joined the Army". I said "Wait here while I go get a clutch"

[slybot]

Re: "I think it's the rollers"

"Did you ever see office space?" "No, did you ever see 'Falling down'?"

"PC load letter???.........WTF does that mean????" that nailed me!!!!