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Re: Lazy ass techs....
I have been putting pressure on the rest of my team to upgrade firmware, I was getting fed up with adding up to 45 minutes onto my call times because others couldn't be bothered doing something that is part of the minimum call procedure. I spent many hours (of my own time) downloading all the latest firmware before the last team meeting, then passed it round for everyone to copy to their laptops, I did have comments made about me not downloading firmware for machines that I don't work on!!! Would they like me to wipe their arses for them too!!
Anyway, Bob has finally started doing firmware now, but twice in the past fortnight I've had him on the phone asking me how to copy and paste the files onto an SD card, and he has turned a finisher into a huge door stop by loading the incorrect firmware on it. I give up
There are 10 types of people in this world, those who understand binary maths and those who don'tComment
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Re: Lazy ass techs....
Brilliant, slimslob! Include those long drawn out strings of texts. I don't know about you, but for me it takes a while to get in the zone, and each of these minor interruptions, adds 15 to 20 minutes to find my concentration again on my call.
I keep a call book. It serves as a mileage log, and a way to organize the call information before using Remote Tech, and a record when the call information mysteriously vanishes and I have to re-enter 4 days worth of calls. I'll just add a page for tech assists phone/text. Alteration now made to the call book.
=^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Lazy ass techs....
Been there, done that! spent the last 15 years (ever since we got laptops) saying 1) learn to Search on the laptop and on line, 2) Sort out your accounts with ALL Manufacturers AND save your passwords someWhere Safe, 3) learn how to download AND install firmware..... still working on it!I have been putting pressure on the rest of my team to upgrade firmware, I was getting fed up with addingyourup to 45 minutes onto my call times because others couldn't be bothered doin something that is part of the mini call procedure. I spent many hours (of my own time) downloading all the latest firmware before the last team meeting, then passed it round for everyone to copy to their laptops, I did have comments made about me not downloading firmware for machines that I don't work on!!! Would they like me to wipe their arses for them too!!
Anyway, Bob has finally started doing firmware now, but twice in the past fortnight I've had him on the phone asking me how to copy and paste the files onto an SD card, and he has turned a finisher into a huge door stop by loading the incorrect firmware on it. I give up
The next hurdle is the firmware on the Mpc 5503 etc with Numerous DF's and OP Panels.
I'm just waiting for the first one to "crash" and the tech not to own up.Comment
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Re: Lazy ass techs....
Sometimes you have to realize Bob's limitations. There are some Bob's that shouldn't be allowed to do things like Frimwar!!!!!! This week I went to a machine that Bob said needed a hard drive. He said it was running with the disk disconnected. When I arrived it had sc 878-01 on display and sc 860 in the lower left of the display. After 2 hours of troubleshooting with the new drive and old drive and frimwar failures I spent time with tech support( needed a case # for warrente). In the end the controller failed. So Bob got to ride along and get schooled.............................. wasn't the first time!!!!!!!!!!!!!!I have been putting pressure on the rest of my team to upgrade firmware, I was getting fed up with adding up to 45 minutes onto my call times because others couldn't be bothered doing something that is part of the minimum call procedure. I spent many hours (of my own time) downloading all the latest firmware before the last team meeting, then passed it round for everyone to copy to their laptops, I did have comments made about me not downloading firmware for machines that I don't work on!!! Would they like me to wipe their arses for them too!!
Anyway, Bob has finally started doing firmware now, but twice in the past fortnight I've had him on the phone asking me how to copy and paste the files onto an SD card, and he has turned a finisher into a huge door stop by loading the incorrect firmware on it. I give upMystic Crystal RevelationsComment
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Re: Lazy ass techs....
Here is a food for thought.
Why aren't we setting up a new business ? The lot of us who know each other ?
What can go possibly wrong? From posts you know the knowledge and experience of everyone in here.
Understand, that we are all over the place, so we would have to think Global, but if you thinking about it. How many great techs ended in sales, because they knew what they were talking about and had enough of Bob's .....And they grew. Why can't we?
I would love to work with people who have drive to know more and become better and not with Bob's pinching hard earned solutions for them to get up the ladder.
I love this site. I've learned a lot and I think I have passed a lot of my experience. But I am still hungry for more information and experience to share with the right and willing minded.
Wouldn't it be a fantastic World
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Re: Lazy ass techs....
"Tech" tried Googling Kyocera Firmware today.
I give up.Comment
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Re: Lazy ass techs....
My only issue with googling things like that is that the more numbers you put in, the less useful information you get out. Especially when you try googling an error or jam code you can't find in the latest manual.Comment
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Re: Lazy ass techs....
Oh I get my Firmware from the manufacturers. Although I have sated my curiosity and found firmware for KonMin, and HP from a variety of other sources.
What I meant was searching for some error codes and jam codes etc for Xerox, or HP, or whatever because I can't locate them in the latest manual. For instance, CM505da chain code for the K Drum (found out from emailing someone from Fuji Xerox) The code wasn't even stated in the manual.Comment
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Re: Lazy ass techs....
I've worked with many of the techs described. I refer to them as genetic deficient anomalies.Comment
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Re: Lazy ass techs....
My favourite is bob has several years experience bob calls i answer bob says its jamming ok bob wheres it jamming looks like reg roller ok bob so what does smc say bob says i dont know guess i should print that .....common sense is a key factor that should be a requirement..
Next pet peeve is customer calls machine is jammed bob goes to call and removes jam comes back to office call is closed ...so bob what was up at that call bob says it was jammed real good removed it and all is good....ok bob what has caused the jam bob than states bah one off jam 1 hour later call back time lolComment
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