peaking skids argg

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  • Lagonda
    Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2008
    • 1649
    #16
    Re: peaking skids argg

    Originally posted by CompyTech
    ....... it's all bent up but the box is fine...........
    Sometimes I wonder if transport companies go to the trouble of carefully unpacking equipment, beat the crap out of it, then carefully pack it back up again. Why? who knows, but if they do it just to piss you off, they are succeeding!
    At least 50% of IT is a solution looking for a problem.

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      • KapeKopyTek
        Trusted Tech

        Site Contributor
        250+ Posts
        • Nov 2013
        • 284
        #17
        Re: peaking skids argg

        Originally posted by allan
        Golden rule. Never unbox a machine at the customer.
        We've recently (within the last 6 mos or so) begun to Prefight EVERY machine that comes to us from either Ricoh/Savin or Konica. Too many of both bad out of the box - does not impress the customer when unboxing on location and it doesn't work! We've had bent frames, broken optics, bad psu, bad pcb, etc, etc, etc......

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          • copyguy1
            Trusted Tech

            100+ Posts
            • Jul 2011
            • 142
            #18
            Re: peaking skids argg

            We unbox all machines within 10 days of getting to us. We have had enough of the damaged. Then take pictures and get them sent back for credit.

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              • Phrag
                Trusted Tech

                250+ Posts
                • Oct 2012
                • 417
                #19
                Re: peaking skids argg

                We've had similar experiences with Konica Minolta.

                C360's stacked on top of one another. We kicked up a stink about it, as not only can it severely damage the machine frame, but who in their right mind would want to HAVE to lift a 100kg brick from shoulder height to the ground?

                Turned out the freight company/ies were stacking them to fit more into the trucks.

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                  • blackcat4866
                    Master Of The Obvious

                    Site Contributor
                    10,000+ Posts
                    • Jul 2007
                    • 23009
                    #20
                    Re: peaking skids argg

                    I happened to be on hand when one of the trucks arrived.

                    When the driver opened the back, at least 6 of the boxed copiers were laying on their sides and at odd angles. He seemed a little surprised when I started snapping photos. If any of that machinery was busted up, I wasn't taking it. And I did unbox every piece of that order before the truck left. Surprisingly, no damage. =^..^=
                    If you'd like a serious answer to your request:
                    1) demonstrate that you've read the manual
                    2) demonstrate that you made some attempt to fix it.
                    3) if you're going to ask about jams include the jam code.
                    4) if you're going to ask about an error code include the error code.
                    5) You are the person onsite. Only you can make observations.

                    blackcat: Master Of The Obvious =^..^=

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                      • SargeNZ
                        Trusted Tech

                        250+ Posts
                        • May 2012
                        • 263
                        #21
                        Re: peaking skids argg

                        We had a ricoh come in that looked fine but was throwing laser motor codes. Pull the laser and the top half of the laser motor is just rattling around in the enclosure. The machine had to be upside down for some part of it for that motor to come out of it's housing like that.

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