Copier says open component but every component is closed

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  • slimslob
    Retired

    Site Contributor
    25,000+ Posts
    • May 2013
    • 35045
    #16
    Originally posted by LOVABOY
    IMG-20241125-WA0033.jpg Screenshot_20241126-035837.jpg good morning
    I see a lot of orange packing tape. Did you try to unpack it yourself and damage something? Most likely. Contact the seller to have a trained installer sent out.
      👍 1

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      • femaster
        Service Manager

        1,000+ Posts
        • May 2011
        • 1417
        #17
        Originally posted by slimslob

        I see a lot of orange packing tape. Did you try to unpack it yourself and damage something? Most likely. Contact the seller to have a trained installer sent out.
        The black trim panel below the LCT access door is missing, which makes me wonder if there was some damage done to that area of the machine, possibly in transport.
        A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
        My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...
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          • copyman
            Owner / Technician

            Site Contributor
            2,500+ Posts
            • Sep 2005
            • 4208
            #18
            Remove 1 screw from small cover on rear of machine and check to make sure connectors are tight from base to copier.
              👍 1

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              • tsbservice
                Field tech

                Site Contributor
                5,000+ Posts
                • May 2007
                • 7629
                #19
                Originally posted by copyman
                Remove 1 screw from small cover on rear of machine and check to make sure connectors are tight from base to copier.
                This ^
                A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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                  • slimslob
                    Retired

                    Site Contributor
                    25,000+ Posts
                    • May 2013
                    • 35045
                    #20
                    Just because that lower jam door looks closed does not mean that it is. Most people close that door by lifting at the front. Try pressing in on the back top corner where the door switch is actually located.

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                      • copyman
                        Owner / Technician

                        Site Contributor
                        2,500+ Posts
                        • Sep 2005
                        • 4208
                        #21
                        Also if you still can't get message to go away you could remove the small cover on rear, disconnect both connectors from base and use just tray 1 & 2 until you get a qualified technician to repair. * NOTE: when ever connecting or disconnecting wires make sure power is off!
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