For many years I have always had a setup list I insist my techs to use when setting up new machine out of box or when a machine comes in from a whole seller.
I found early on that techs like to set things up different ways. That's OK if your a one man shop but not so much if you are a larger business.
Uniformity has many advantages. For me, I like to cut down machine messages for unnecessary service calls. For instance, Kyocera has a feature to ask the customer to clean the slit glass. In my experience this feature never prompts the customer to clean the slit glass, but does prompt them to make a call to inquire about the message. I turn it off. If a line appears on the copies and scans but not on the prints, I walk the customer on how to clean the slit glass over the phone.
With that in mind I will share my Kyocera setup list with everyone. It may seem long, but things come and go as models and features always do.
Do you have one you would like to share?
I found early on that techs like to set things up different ways. That's OK if your a one man shop but not so much if you are a larger business.
Uniformity has many advantages. For me, I like to cut down machine messages for unnecessary service calls. For instance, Kyocera has a feature to ask the customer to clean the slit glass. In my experience this feature never prompts the customer to clean the slit glass, but does prompt them to make a call to inquire about the message. I turn it off. If a line appears on the copies and scans but not on the prints, I walk the customer on how to clean the slit glass over the phone.
With that in mind I will share my Kyocera setup list with everyone. It may seem long, but things come and go as models and features always do.
Do you have one you would like to share?
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