Network tab missing after adding Fax and disable DHCP on Bizhub C353

[NewGeek]

Hi,

Our org has a donated Bizhub C353, Thanks to tech here (not sure if he wants a public mention) we got the machine up and running on the network.

We ordered a fax board and around the same time that we installed it, I had a local tech log in to my computer to change a setting on a windows 10 computer to be able to scan to a shared folder on that computer. While he was logged in, he unchecked DHCP.

Within a day, the entire network option disappeared from the machine, it is missing from the admin and from the service mode.

When i go in to admin, a message pops up on the top of the screen "waiting for arp request".

I have done a system error reset, a data reset and nothing changed. I than uninstalled the fax board but no change. I now re-enabled it.

Here is the info I get when I print a configuration page


TCP/IP: Enable
IP Address: 0.0.0.0
Subnet mask: 255.255.255.0
Default Gateway: 192.168.1.1
Raw Port 0: 9100
Raw Port 1: 9112
Raw Port 1: 9113
......................


Mac address: 00:20:6B:611:61


Thank you so much for your help

[qbert69]

Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

Hi,

Our org has a donated Bizhub C353, Thanks to tech here (not sure if he wants a public mention) we got the machine up and running on the network.

We ordered a fax board and around the same time that we installed it, I had a local tech log in to my computer to change a setting on a windows 10 computer to be able to scan to a shared folder on that computer. While he was logged in, he unchecked DHCP.

Within a day, the entire network option disappeared from the machine, it is missing from the admin and from the service mode.

When i go in to admin, a message pops up on the top of the screen "waiting for arp request".

I have done a system error reset, a data reset and nothing changed. I than uninstalled the fax board but no change. I now re-enabled it.

Here is the info I get when I print a configuration page


TCP/IP: Enable
IP Address: 0.0.0.0
Subnet mask: 255.255.255.0
Default Gateway: 192.168.1.1
Raw Port 0: 9100
Raw Port 1: 9112
Raw Port 1: 9113
......................


Mac address: 00:20:6B:611:61


Thank you so much for your help

Did you enable the fax option in the service mode??? There should also be a network reset back to default in service mode also. If the fax option was not installed and enabled by a certified service technician, you might want to look into having a certified tech look at the configuration. [emoji41]

Sent from my SM-N950U1 using Tapatalk

[bsm2]

Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

Just disconnect network cable and enter the ipaddress manual

[Synthohol]

Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

the network tab does not come up, stays at waiting on arp request.
i mean maybe can try this from a PC...
from a command prompt type ARP -s 192.168.1.222 00:20:6B:61:d1:61
.................................................. ................ ^ 2 spaces after the IP

[NewGeek]

Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

Did you enable the fax option in the service mode??? There should also be a network reset back to default in service mode also. If the fax option was not installed and enabled by a certified service technician, you might want to look into having a certified tech look at the configuration. [emoji41]

Sent from my SM-N950U1 using Tapatalk

Yes, The fax worked and still works, also had the certified technician who sold it to me walk me through some steps and the fax was all set up correctly

[NewGeek]

Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

the network tab does not come up, stays at waiting on arp request.
i mean maybe can try this from a PC...
from a command prompt type ARP -s 192.168.1.222 00:20:6B:61:d1:61
.................................................. ................ ^ 2 spaces after the IP

Should I try that from any computer on the network or a computer connected to the printer via USB (currently I am doing my printing from a laptop connected to the c353 via USB port)

Thank you for your help

[Synthohol]

Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

no usb.
on the network should be fine.
try the ARP command above, just check the MAC address, it shows as a smiley so i assumed its a D

[NewGeek]

Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

C:\Users\Y> ARP -s 192.168.1.222 00:20:6B:61:d1:61
The ARP entry addition failed: The requested operation requires elevation.




C:\Users\Y>ARP -s 192.168.1.222 00:20:6B:61:d1:61
The ARP entry addition failed: The requested operation requires elevation.




C:\Users\Y>ARP-s 192.168.1.222 00:20:6B:61:d1:61
'ARP-s' is not recognized as an internal or external command,
operable program or batch file.

[Synthohol]

Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

Oy vey, you need to log on the computer with admin privileges.
Thats what the elevation response means.

[NewGeek]

Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

C:\WINDOWS\system32>ARP -s 192.168.1.222 00:20:6B:61:d1:61
ARP: bad argument: 00:20:6B:61:d1:61

[mincopier]

Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

Service mode, System 2, initialization. Then choose your poison. Keep in mind if you initialize the whole machine you will need to turn the HDD on again. You may or may not lose the address book. Use with caution.

[copyman]

Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

Agree with mincopier, sounds like time to initialize machine. I would also do a "logical" format of the hdd.

[Synthohol]

Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

C:\WINDOWS\system32>ARP -s 192.168.1.222 00:20:6B:61:d1:61
ARP: bad argument: 00:20:6B:61:d1:61

aw man, i forgot its dashes not colons. ARP -s 192.168.1.222 00-20-6B-61-D1-61
im a rusty schlemiel
been so long since i had to ARP

[NewGeek]

Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

Service mode, System 2, initialization. Then choose your poison. Keep in mind if you initialize the whole machine you will need to turn the HDD on again. You may or may not lose the address book. Use with caution.

Under the initialization tab, there are only 2 options "system error reset" and "data reset", I have tried them both and I still get the waiting ARP message

[NewGeek]

Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

aw man, i forgot its dashes not colons. ARP -s 192.168.1.222 00-20-6B-61-D1-61
im a rusty schlemiel
been so long since i had to ARP

When i hit enter no message appears under it

C:\WINDOWS\system32>ARP -s 192.168.1.222 00-20-6B-61-D1-61


C:\WINDOWS\system32>