Printer properties sometimes not accepting changes..

[fishleg]

Hi,

I don't know where to begin with this one we have a Kyocera copier using the latest universal print driver and for some reason not all the time but at least once a day a user will go to print go into printer preference/properties to change to colour, duplex etc but when they go to collect there job its totally ignored what they set and put it to single grayscale.

Trust me I've had that argument.... you sure your going into printer properties.. you hit ok yes?

I didn't believe it at first but then it actually happened in front of us and I was watching everything and they did it all correctly.

The printer is shared on VM machine running windows server running the latest Kyocera Uni Driver. They use microsoft office and edge for 99% of their printing, is their something that microsoft apps do like do they override the print preferences?

Latest FW, latest drivers.

Thanks for any ideas.

[tsbservice]

Re: Printer properties sometimes not accepting changes..

I'm not Kyo tech but in Konica Minolta world we are using PCL or PS drivers usually. I don't have single client where KM universal driver is used. I will try Kyo PCL6 driver if possible.

[dalewb74]

Re: Printer properties sometimes not accepting changes..

my guess is since its connected to a server. then everything print is probably setup on the server. and the server is overriding the settings from her PC in general. just something i would look into. worst case see if you can bypass the server altogether and setup printing just from the PC having the issues.

[fishleg]

Re: Printer properties sometimes not accepting changes..

I'm not Kyo tech but in Konica Minolta world we are using PCL or PS drivers usually. I don't have single client where KM universal driver is used. I will try Kyo PCL6 driver if possible.

I cant find one its either universal and all the options of the machine or a basic driver with nothing. They literally use every function to the max as well so account numbers to bill departments, secure print codes. They have a KX v4 driver but it doesnt offer the same level of functions so the universal driver has the pop secure print and popup account id enter and validate. I cant find another driver that does all that.

Feels like a compatibility problem with microsoft apps / driver compatibility but I've got no other drivers to try.

[kuby]

Re: Printer properties sometimes not accepting changes..

Have you tried the newest KX driver v8?

[blackcat4866]

Re: Printer properties sometimes not accepting changes..

As an experiment you might try converting your Office documents to PDF before printing. I've had that solve a wide variety of quirky situations. =^..^=

[PrintWhisperer]

Re: Printer properties sometimes not accepting changes..

Check to see if the Users have Manage Printer rights, and remove those rights. This is one way settings from one user can be applied to the Server.

Also I echo that the 'Universal Driver' is problematic and should not be used, you want the KX Driver 8.1.1109 from the Kyocera Global Site:

https://www.kyoceradocumentsolutions.us/en/support/downloads.name-L3VzL2VuL21mcC9UQVNLQUxGQTYwNTNDSQ==.html#tab=driver

This links to the 6053ci but the package should have .ppds for most of the product line. The KX driver has all the features of the 'Universal Driver' without the ambiguous connection issue.

The Uni-drivers are NOT the Universal Driver. They are standard Windows drivers (unidrv.dll, pscript5.dll) with manufacturer .ppds bound to them for printer specific option control. You don't want these either as the options are not easily accessed for things like Account Codes etc.

[slimslob]

Re: Printer properties sometimes not accepting changes..

I am wondering, is there any reason why you posted your question in connectivity instead of one of the Kyocera technical forums where all those knowledgeable on Kyocera would see it? Also why did you not identify the specific model?

[fishleg]

Re: Printer properties sometimes not accepting changes..

I am wondering, is there any reason why you posted your question in connectivity instead of one of the Kyocera technical forums where all those knowledgeable on Kyocera would see it? Also why did you not identify the specific model?

Sorry it's an 8353ci dunno just thought it might be effecting different printers as well as Kyo.

[fishleg]

Re: Printer properties sometimes not accepting changes..

Check to see if the Users have Manage Printer rights, and remove those rights. This is one way settings from one user can be applied to the Server.

Also I echo that the 'Universal Driver' is problematic and should not be used, you want the KX Driver 8.1.1109 from the Kyocera Global Site:
Product Support & Downloads | Kyocera Document Solutions America

This links to the 6053ci but the package should have .ppds for most of the product line. The KX driver has all the features of the 'Universal Driver' without the ambiguous connection issue.

The Uni-drivers are NOT the Universal Driver. They are standard Windows drivers (unidrv.dll, pscript5.dll) with manufacturer .ppds bound to them for printer specific option control. You don't want these either as the options are not easily accessed for things like Account Codes etc.

Yeah that's the driver they are using unfortunately. I'll triple check but it definitely had 1109 at the end of the driver version.

[Blizzoo]

Re: Printer properties sometimes not accepting changes..

Stupid question, have you removed/reinstalled the shared print driver on the problematic PC? Scrap any V4 drivers these are useless

[mojorolla]

Re: Printer properties sometimes not accepting changes..

Print works on a hierarchy. From your description, something with more authority than the print driver is changing your inputs. Being that its a virtual machine, I would suspect the print drivers on the remote server are set to limit color and other settings.

[fishleg]

Re: Printer properties sometimes not accepting changes..

Print works on a hierarchy. From your description, something with more authority than the print driver is changing your inputs. Being that its a virtual machine, I would suspect the print drivers on the remote server are set to limit color and other settings.

Yeah they are but only if the user didn't go into print preferences just strange for the driver to ignore what's sent but only sometimes not all the time. Another tech said render jobs on client should fix it so the client is applying all those options not the server but will see if that works.

[calebgk]

Re: Printer properties sometimes not accepting changes..

I second what others have suggested and use the KX driver. It provides the most functionality, finishing and imaging options, etc. Coupled with the, removing the option on the Advanced tab of the driver called Enable Advanced Printing Options. This sends the job in EMF format instead of RAW, which can interfere with some Kyocera-specific instructions.

[Phil B.]

Re: Printer properties sometimes not accepting changes..

Hi. Of course, I can hardly help you, because I don't know much about printers, or rather I don't know anything at all. I once had a printer, a straightforward one. The best I could do was change the ink, wipe off the dust, and print what I needed, of course. And that's what I would advise, better go to a specialist, and I think he will quickly fix your problem. And here I am interested in real estate, how to begin to work competently in this field. Although I read a lot of articles on propertypressonline.co.uk and sort of understood the whole point, that's what I do not give to make a start in this business. Maybe I need a kick in the ass?

You need to be kicked in the ass for busting into a thread and posting that crap.

Sent from my SM-G960U using Tapatalk