Another Scan to file problem

[Gabriel]

Toshiba E-3511 and XP


The IT guy said everything start after they change from DSL to Cable.
Printing is fine
faxing over network is fine
Scanning to folder always got "SHARE FOLDER ERROR" and log status 2D62

Now I'm able to scan to folder but just one time and that's it.
the second time I scan to folder the scan's status shows "Process."
If I reformat the Hard drive 08-690 it'll let me scan only one more time.

What I'm missing ?
Any help is appreciated

Regards

Gabriel

[TheOwl]

Was the DSL modem looking after DHCP requests or si your customer running a server or is your customer using static IP addressing?

Are you scanning to a machine inside of the network or are you scanning to machine outside that depends on the internet link?

Are all the network connections going through the cable modem or is there a separate switch?

Can't remember if the 3511/4511's got the PING functionality. If they do (possibly with a firmware upgrade) then can you ping the PC in question when you have the issue?

If none of the above apply, try a firmware upgrade to start with.

PS. 2D62 is failed to connect to network destination. You could even try using IP address rather than DNS for the host name.

[Gabriel]

Thanks for replay

No server, the IP adrresses are static with a switch.
Use NetBios setting from the DHCP has a check mark.

The machine is inside the network \\username\Scans is the path.
The 2D62 code was sharing/permission issue.


Do you know a FTP program to use rather than SMB?
I'm running out of ideas, any thought is welcome!!

PS: I'll "like" skip the firmware upgrade 'cause I don't have it.

Regards

Gabriel

[schooltech]

It doesn't sound like it's a network setting, because it does work. It may be a machine setting that needs to be changed in the machine.

Although I did go to school on this machine, it was A LONG time ago and I never really worked on the boxes.

When I'm referring to a machine setting, it may be something in service mode that is not set right, or something on the user mode side of things that was changed.

There's some information missing, like:

What network settings were changed?

What computer is being used as the destination folder?

There will usually be something else that changed, that no one will admit to, yet directly affects the network----these are the hardest to find.

Who is "the IT guy"? Is he internal or is he contracted? He should be able to give you some additional troubleshooting assistance.


Or, it could be one very simple little network/machine change that is screwing everything up.-----and this is probably what it is!!!!!

[Guest]

Do you know a FTP program to use rather than SMB?
I'm running out of ideas, any thought is welcome!!

Try this:
FileZilla - The free FTP solution
There is a server app and client app. It works and it's free...

[TheOwl]

If you are thinking of other ways to scan then have a look at the two below.

1. Scan to local file share on machine - The is an SMB share local to the machine. It can scan to itself and then users can retrieve the scan from the copier via means of SMB. You could also map a network drive on the users computers so that they don't have to remember the UNC path.

\\copierIPaddress\file_share

Just make sure that the file share is enabled in the network settings under 'SMB' as you can disabled this feature.

2. FTP using Microsoft IIS - This is an inbuilt FTP server that is installable as a optional component of Windows Pro, Windows Server and I think all Windows Vista products. This runs as a service rather than an application which means you don't have to start anything when logged into Windows. More to the point, as long as the PC is turned on, the FTP service will still be running without anyone logged on.

If you want advice on how to install and set this up, then let me know as I have a document with screen shots that I did a few years ago for my techs.

[Gabriel]

Thanks for the inputs

To enable IIS feature the XP Pro ask for XP CD2. Next time I'll fix it.
then I had to add a shortcut to the Copier HardDrive on each user computer
Its not friendly to use but I buy more time to figure it out.



Still short of ideas

Regards

Gabriel

[Wynard]

It might be a bit late, but did you make sure the username/password combination used is correct and has write permission? Customers love to change username/password without notice. Also, did you make sure to enable full access to the shared folder? Try setting full access for "everyone" for testing purposes.

Im guessing here, never seen the kind of machine youre having trouble with.

[TechMate]

The machine is inside the network \usernameScans is the path. The 2D62 code was sharing/permission issue.

That's the problem- sharing/ permissions. You have to set the machine to its appropriate authentication so that the network would allow it to scan to the specified folder. That means you'll need your "IT GUY" to provide the necessary info

[Wynard]

Something else I just thought of: If they changed the internet access method they most likely also needed a new router... maybe this routers firewall blocks incoming files?

[Gabriel]

Schoottech
The IT guy is contracted and he isn't friendly at all.
He said it's a "copier problem, period"
The destination folder OS is XP pro

cboucher
The IT guy is concerned about third party software


Theowl
Please share with me anything you think is helpful

Wynard
Tha shared folder has full access to "everyone"
Let me ask about The router

TechMate
What do you think I'm missing?

Regards
Gabriel

[TheOwl]

Thanks for the inputs

To enable IIS feature the XP Pro ask for XP CD2. Next time I'll fix it.
then I had to add a shortcut to the Copier HardDrive on each user computer
Its not friendly to use but I buy more time to figure it out.



Still short of ideas

Regards

Gabriel

You would run one or the other, not both in tandem.

What is your end goal here? To be able to scan back to a SMB share on a server or to each of the local clients etc?

If you have already mapped a network drive (not a shortcut) to the copiers file share, then you shouldn't really need to worry about it too much more as it is the same as scanning back to 'bucket' directory on the server and then having the users rename (if it wasn't done when scanning) and move into the correct directory.

Scanning via FTP can be somewhat more complicated and slower in trasmission speed. I would look at fixing your SMB issues.

You said originally that everything worked fine until the DSL service was replaced for cable. Look for changes there.

Try setting a static IP into a laptop and connecting it directly to the copier and set everything up to see if that works.

I just looked at one of your older posts and just realised that you said you were trying to go to:

\\username\Scans

You should be going to:

\\computername\Scans

Or you could try:

\\IPaddressofcomputer\Scans

Make sure that your DNS is all running correctly.

Try running DHCP on all of your computers with DNS setup and then use the DNS Host name of the PC's so it doesn't matter if the computers change IP address.

If all that doesn't want to work, then you better look at firmware. I know you don't have it and want to skip, but that, depending on the situation, could have been one of the first things that I would have done.

What model of machine do you have again and what is the current firmware level?

[Mr Spock]

His post on the other site about this stated that it is a 2d62 error which is

[2D62] File server connection error
Check the IP address or path of the server.
Check if the server is operating properly

Usually (as was posted) they need to change the router/switch and the ip address changes form 192.168.1.xxx to 192.168.0.xxx which may allow the printing to work but not the scanning to work. I would recheck the ip address scheme (as I stated in the other post) and make sure they are compatible. Also check the path to the folder (make sure it is still shared) and see if that takes care of it. Also where I work this is completely billable since it is a network change issue,

As to the firmware, I would look at which version you have and upgrading to 4006 at you earliest convenience.

[WhyAmIHere]

I'm Guessing it is probably Firmware related. Have had same thing on newer Ricoh models. Didnt matter whether it was scanning to SMB or E-mail, it would work once then 2nd time just sit there saying processing. Turn off/on , would work once again etc.

[mrwho]

If your customer's PCs are inside a domain, you're probably having trouble because of the domain's security settings - the domain requires signed communications by default, which most machines don't support, among other things.

Your best bet is to go FTP - try to find out if the customer's concerned because of 3rd party software due to security concerns or licensing concerns - if it is the second, Filezilla is perfectly adequate, since it's opensource.

You can indeed use the windows included FTP service. Otherwise, if that machine supports it - I'm not familarized with Toshiba machines - why don't you try Scan to Email?