dropping off line

[LNorris]

Kyoceras.

i have 2 customers reporting that MFPs are dropping offline. 1 customer has a 2550 and a 3035 doing it and now another customer has called in stating that their TA250 is dropping off line. they can power the machines off and back on and it works. they will work for awhile then the computers will show the printers as being off line.

anyone else seen this?

[Ducttape n Glue]

Are they plugged to a router? I have seen where routers start to fail and this will happen.

[LNorris]

i believe so, thats where i'm looking right now. seems only certain people are being affected by this. but of course, the IT personnel says its not them or their equipment

[Ducttape n Glue]

Try the individuals computer ports who are failing . Also poorly made cable connections that may get jostled alot. Any changes in the cabling or routing of these individuals also.

[D_L_P]

Seen this on couple Ricoh models and a Canon with an Axis print server.
Both were finally fixed when manufacturer came out with firmware updates.
At the one account this sharp network guy setup a bot to ping the printers every 20 minutes or so and it kept the Ricoh's alive on the network.


You might try enabling or disabling snmp.

[blackcat4866]

Dirty AC power can cause Copystar MFPs to drop off the network. The only accurate way to diagnose this is to set up a power quality analyzer with event recording capabilities.

In each case, when the power was cleaned up the machine consistently stays on the network. =^..^=

[jewen25]

try this goto network setting of your machine try scroll and search the 10/100 and put in "auto"

[verderacer]

Few questions for ya first...

1. Does the copier(s) reside in the same network segment as the worksations?
2. When the copier(s) go/goes offline is it still pingable from a workstation?
3. Can the copier(s) ping the local gateway?
4. Are the workstations printing direct IP or shared through the server?

answering these questions will determine if its the coper or a network issue...

[chriscctx]

Mine was doing the same thing - I went into printer properties, ports, config ports and unselected the SNMP and it worked fine.

Maybe this will work for others as well.

[LNorris]

update (sorry for taking so long).

seems that the entire banks network was going down. affecting all locations and manufacturers of copiers. so it wasnt my machines in the first place (like i told them )

[Vulkor]

Christ the Banks network was flaking and their IT guys weren't even away of it. FIRED!!!!!!!!!!!!!

[blackcat4866]

It sure is nice to be right once in a while. It's nice when they believe you, too. =^..^=

[Stirton.M]

I always enjoy the feeling of satisfaction when I prove to an IT guy that it is their network/phone line that is the problem and not the machine.

Of course, this doesn't mean there cannot be a machine problem, but from personal experience, this is rare on the hardware I work with.

[AyJayAreDii]

I am having the same problems in our print shop but only on K/M C451's. 4 shops on 4 separate networks and 5 M/Cs. all dropping off the network and you have to turn the printer off and on to get them back on the network. Does not happen on any other of the Konicas or Ricohs. Our IT guys are saying it is a machine problem and the manufactures are saying it is a network problem.

[Stirton.M]

Ensure your firmware is up to date, R6 is the latest.

If there are no power conditioners on the machines, this can sometimes be a contributor, along with sharing power on the same circuit with other devices. The machines are power hogs and should not be sharing the same power circuit, it should be separate.