Error code "E00732-0001" on a IR3100N

[knagir]

As soon as the machine is power on I get the following errors "TURN THE MAIN POWER SWITCH OFF AND ON AGAIN IF THE MACHINE STILL DOES NOT OPERATE NORMALLY ,CONTACT YOUR SERVICE REPRESENTATIVE WITH THE ERROR CODE E00732-0001"
Any assistance that can lead me to resolve this problem is appreciated.

[Oze]

Make sure that the reader cable is plugged in.
That's the huge parallel cable running from the scanner.

Problem :
New setup, machine takes a long time before display shows E732. Reseated cable from Reader to machine and checked connectors on Reader Controller, still getting code.

Solution :
Found a defective cable (FH2-7036-000) between Reader & machine causing error code.

Problem :
Customer reported high phone bills over last few months for the fax line. Checking error history we found E732-0001 & J0071. During testing, machines feeder locked-up while sending a fax. After approx. 10 minute E732-0001 appeared on display. After rebooting machine we found J0071 in jam history.

Solution :
To resolve issue an extra wrap had to be added to PS12, 13 & 14 in D-ADF Paper Feeder Assembly.

[knagir]

2nd Copier IRc =3100N

Thank so much Oze for your input on my first IRc3100N. I just emailed the technican your updates and he will be by on Saturday to check the unit. I will be sure to update you on the progress

Second question for you I have a second unit the 1st is mines and the 2nd my cousin. Here is the problem I am getting with it.

Photocopier 2 -------- Print copies comes out wet and constanstly get paper jam after 5 to 10 copies, sometime it may copy properly.

Also can you personally give me your input on the 3100N I only just purchased. The reason this model is that I have a small computer business on the side and I had orginally years ago purchase an ir 330 used from the same guys so I called them and said I wanted a reasonable color copier to continue my black prints and off and on color print for my store flyers and the same guy recommended this unit. Seeing I had no problems for 3.5 years with their ir330 doing 70,000 copies on top of the 55,000 I got the unit with I trusted them.

I don`t do large volume copying approx 1000 a month for the store and the public and now the color would be for the store printing and my personal store flyers. Why I am telling you all this is should I sell the 3100n and keep the ir330 looking for another color model in the mean time or will the 3100n be ok for the type of work I will be using it for and not be expensive to maintain because it surely would not pay for itself in 1 Year. I live in Canada but my side business is in the Caribbean so selling and shipping is some headace so I rather not but again I am looking for your personal proffessional opinion.

Kev,

[Oze]

The iRC3100 is basically a B/W copier that CAN do color....even though the majority of customers run it the other way round.
The more color you do on a 3100 then the more frequent the service calls.
They certainly aren't the BEST color solution in the Canon range.
So long as whoever you purchased the machine did all the recent mods to the machine when they were getting it refurbed AND so long as you do 10% color you should be fine.
And as for the fault on the second machine...it needs either a new fixing unit or the current one refurbed.
The "wet' effect is the toner not fixing to the page...also the nip width needs to be checked...it may need more pressure.

[knagir]

new error code generated "E70-0002"

Hello OZe,

I am posting the work my photocopier technican did on the machine today just for knowledge sake since your have been so helpful..

Hi Kevin,

This is what is going on with the two copiers in Marabella, the working one is very good, it needed just straightforward servicing, so that one is good for now.

The other one with the initial error code was a slack cable but when the copier came on another error code surfaced it is E70-0002 most likely this is the ITB Belt, we will check it again on Wednesday or Saturday.

However the real problem is again similar to the one in Couva, the fixing unit is doing 95 percent and the pick up rollers on the top cassette is over 100,000, therefore the rollers on the fixing and the cassette will have to change.

When we get the copier actually working only then we will know how good the rollers are, I just thought I will let you know that.


By chance OZE any ideas what error "E70-0002" might be.

[Oze]

Sure do:
Symptom
E070-0002 ITB HP detection error.

Cause
An E070-0002 may indicate when the following occurs:

• Slippage of the ITB Belt (soiled Drive Roller and Transfer Belt)
• Main Motor (M9) slowing down due to excessive load
• DC Controller PCB Assembly

Have tried ITB Assembly (FM2-0081-080), DC Controller PCB Assembly and Main Motor M9 (FH5-1004) without any success.

Action

• If the ITB Assembly has been replaced and the foregoing problem still exists check for excessive load on M9. Examine for a tight Transfer Cleaning Assembly (FM2-0082) or Drum Assembly. These assemblies, when tight, may cause enough load to trigger E070-0002 but not enough for E012.
• If the above parts test OK replace M9 (FH5-1004) or Main Drive Assembly (FM2-0197).
• But before you go to too much expense have the tech clean the main drive rollers of the ITB assembly and replace the belt if needed.
• The belt MAY be torn...or the roller tension arm is broken OR the white patch on the underside of the belt is dirty.
  

[knagir]

IRc 3100n ITB Assembly repair update

Hello Oze,

I am still around just but busy, the photocopier technican mentioned the below issue for the photocopier experiencing the E00732-001 error.
Seeing the ITB assembly will need changing and the supplier who sold the copiers is playing the deaf and dumb game can you maybe point me in the direction where I can get a working used one. I would guess that I do not need the belt. Anywhere in the USA would be nice if you have any contact this will be appreciated. I believe the part # is (FM2-0081-080) that I found in your notes.

Thank Much,
Kevin,



Sent: Saturday, October 11, 2008 2:17 PM
To: knagir@rogers.com
Subject: Re: Photocopiers parts supplier



Good Afternoon,

Well we have some problems with the 3100 copier, the ITB assembly unit is broken and cannot be repaired, I will check on Monday for the part number and e-mail it, probably you can get it from your suppliers.

[knagir]

E000021-0001 error after Yellow Toner change

Hello Again,

With only a few prints on my only working IRc3100N it said the Yellow Tonner was finish, after replacing with new I know get the error message is E000021-0001. Any ideas???

[Oze]

The yellow dev has overtoned and seized...there should also be a grinding noise associated with the error.
If you replace the dev alone..the dev will dump again...if you replace the toner container it will also dump through the machine.
Grinding Noise / E021-0001, E021-0003 and Image Voids : iR C3100 Series

Approved

Symptom

1. Grinding noise often followed by a E021-0001 or E021-0003 error codes when adding toner or during auto gradation. Often replacing a Developer Assembly (usually black) will cure the noise for a short time.
2. A clicking sound followed by a white band opposite paper feed direction.

Cause

1. In this case the black developer had previously overtoned itself and the developer drive gear on the developer and on the Main Drive Assembly had become damaged. The combination of both of these worn gears contributed to the problem. Installing a new black developer would resolve the problem only for a short period of time as it comes with a new gear.

E021-000x Error Code: iR C3100 Series

Approved

Symptom
E021-000x Error Code: Developing rotary does not rotate and abnormal noise comes from motor.

E021 can be displayed when an error occurs in the developing rotary.
The detail codes are:

• 0001: The developing rotary home position cannot be detected.
• 0002: The intervals of flag detection during rotation is too short or long.
• 0003: The sensor does not detect the flag when the developing rotary stops at development point

Cause
As a result of inspection, it was found that the DC Controller PCB was unable to control the motor because it was faulty.

Action

1. Check whether or not the developing rotary receives any physical load.
2. Rotate the developing rotary in a counterclockwise direction by hand to see whether it rotates smoothly. If any abnormality is found, eliminate the root cause. No problem is found, go to Step 2.
3. Make sure that the connectors are securely fitted between J313 on the DC Controller PCB and the Rotary Motor (M8) or there is no pinched wire. No problem is found, go to Step 3.
4. Replace the DC Controller PCB with a new one. If the symptom still recurs, go to Step 4.
   • iR C3100 : FG3-3846-030
   • iR C3170/C2570 : FG3-3847-000
   
   
5. Replace the Rotary Motor with a new one:
   • Rotary Motor: FM2-0080-000
   
   *NOTE: The Main Drive Assembly (FM2-3894-000) includes the Developer Drive Gear (FU5-0973-000 now listed in the revised parts catalog) and the Toner Supply Clutch (CL7: FK2-6000-000).

[knagir]

Error code "E00732-0001" on a IR3100N

Oze,

I hope I did not explain it incorrectly, the yellow toner finished and I bought a new yellow toner which is when the error message "E00732-0001" occurred. Just running it by your again because it was so weird it was working and only when we installed the new yellow Toner the error code appear.

Thank Again for your input
kevin,

[Oze]

Genuine toner I hope?
If you take the covers off the machine I'm 99% sure that you'll find the entire contents of the yellow dev dumped through the machine.
This same fault happened to me a few months back....machine said it was out of yellow toner ...I put a new toner in the machine and after it's initial rotation it said it was out of toner..when I pulled the yellow container back out it was almost empty.
I took the covers off the machine and sure enough the dev had emptied out the entire contents of the toner container all through the machine.
I vacuumed out the machine...fitted a new toner and BLAM...same thing again....this time I fitted a new dev and it was ok.