Canon IR-8500 Jam Problem

[impaqsol]

I have a Canon IR-8500 that is giving jam error after it make a copy. I open the front door and it goes away but as soon as I make a copy there it goes again.

Have change exit sensors and nothing.

Help.

Thxs,
RAD

[andy21557]

8500 jam

what is the jam code ? and paper source ?

[impaqsol]

Canon IR-8500 jam problem

There is no jam code, just that there is a jam in the transport area of the copier. The picture of the copier in the screen shows that there is a jam in the middle. But the paper went thru ( did Exit and copy) . Any Paper drawer give me this jam problem.

[mrfixit51]

There is no jam code, just that there is a jam in the transport area of the copier. The picture of the copier in the screen shows that there is a jam in the middle. But the paper went thru ( did Exit and copy) . Any Paper drawer give me this jam problem.

If I am guessing accurately here, you are not a tech, but an end user. If you are getting pictures on the op panel to remove a jam from the interior of the copier,, there is indeed a jam code being created,, but you as an end user do not know how to provide that info. Am I correct??

[waffu22]

Inspect all the connectors in unit 1, maybe there's left disconnected

[Kapten]

Check sensors

One of the sensors is probably dirty or returning too slow to its original position.

If you are a tech you would knew how to get a jam code.
Otherwise call a tech and he will help you in a proffesinal way.
It would take some time to check all sensors.

Good luck

[Oze]

If I am guessing accurately here, you are not a tech, but an end user. If you are getting pictures on the op panel to remove a jam from the interior of the copier,, there is indeed a jam code being created,, but you as an end user do not know how to provide that info. Am I correct??

+1..clearly not a tech..

[impaqsol]

Canon IR-8500 jam problem

First I would like to thxs ANDY21557 that did try to help without remarks of me being a tech or not, you can tell that HE do want to help. This is the kind of tech that we need in this forum. To all the others I'm a TECH, I do not know much of the Canon.

As I said before no error or jam code come to the screen or maybe I don't know how to get it. But I went into service mode *28* went into jam in the display and here is what it says 1015-845-846-0-020A-1.

I really hope that is there any other tech who is willing to help me and not put down others tech, just because they don't know a model of copier, can come to help me in solving this problem.

Thxs in advance.

[mrfixit51]

First I would like to thxs ANDY21557 that did try to help without remarks of me being a tech or not, you can tell that HE do want to help. This is the kind of tech that we need in this forum. To all the others I'm a TECH, I do not know much of the Canon.

As I said before no error or jam code come to the screen or maybe I don't know how to get it. But I went into service mode *28* went into jam in the display and here is what it says 1015-845-846-0-020A-1.

I really hope that is there any other tech who is willing to help me and not put down others tech, just because they don't know a model of copier, can come to help me in solving this problem.

Thxs in advance.

020A, claws jam sensor, in fuser area just past the rollers, is noted as being active at power on, that is what the 02 stands for, and this can be caused by dirty/binding sensor, or being unplugged from the harness and is noted when the copier is turned on.

As for our "snotty" responses, we are getting far too many operators coming here for advice, and since your original request for assistance did not contain pertinent information, even after you were asked for a jam code, I erroneously leaped to the conclusion that you were not a tech.
Lead off with as much info as you have so we can better assist you...

[impaqsol]

MRFIXIT51 Thank you very much for your help.

[andy21557]

jam

02 is PS6 paper sensor 6 ... the short sensor flag after the LFR

[impaqsol]

Here I'm again, change the sensor and nothing still giving give the same jam problem. I change the whole unit 1 from another machine NO problem there went making copies. I check the harness everything seem to look fine.

Don't know what else to do

Ones again help and thxs.

[20YRSEXP]

I am curious about a couple of things. First you said you make a copy and it jams and you open the door and it goes away. Does this mean the copy exits the machine on it's own and are you setting it for one copy? Have you run multiples?
Secondly, you said you changed unit one. Does this mean the entire fixing feeder tray assembly? does the one that jams jam in the other machine and the one from the other machine works ok in the jamming machine? That would narrow it down to the tray 1 assembly.
I would check the connector on the backside of the tray assembly for any pieces of paper.

[20YRSEXP]

Also the 020A the 02 stands for a stationary jam the 0A indicates it is at the separation claws. Is the paper getting stuck at the sensor or is it getting out of the machine?

[impaqsol]

Canon IR-8500 Jam Problem

I change the sensor as per instructions in the separation claws and no success.

The copies after being made they exit the copier and right afters it says that it jams.

I took the Fuser unit Assembly only from a working copier and put it in the Unit 1 tray of the jamming copier to see if it would work and no success, same thing happen., But I took the whole Unit 1 (with fuser unit and everything) from a working copier and installed it in the jamming copier and it worked.

Hope you guys understand.

what can I do next.

Thxs