iR-c5180 fax problems

[BillAgudelo]

Hi, Fellows,

I have this c5180 with Fax-V1 and imagePass-H1.

Boot ROM v. 78.01
System v. 92.06
Printer v. 66.01

I cannot tell which version of fax I got. It says "P1=OnBoard -D"

The customer complains that they have been getting the cover page only and none of the document pages.

When I looked at the display it says "Waiting to print" but nothing ever comes out. After rebooting it seems to go normal, for a while, but the lost pages are lost.

Any ideas?

Thanks.

Bill

[Van Steal]

Same thing happened to myself a few weeks ago. What you can do is download to an earlier version( I went back down to ver 66 and that solved the fault). But I have since read the release notes for ver 92 there are settings that have to be changed for the fax. (havin't been back to the customer to try them). If it works out let me know.

Good Luck

[teckat]

Hi, Fellows,

I have this c5180 with Fax-V1 and imagePass-H1.

Boot ROM v. 78.01
System v. 92.06
Printer v. 66.01

I cannot tell which version of fax I got. It says "P1=OnBoard -D"

The customer complains that they have been getting the cover page only and none of the document pages.

When I looked at the display it says "Waiting to print" but nothing ever comes out. After rebooting it seems to go normal, for a while, but the lost pages are lost.

Any ideas?

Thanks.

Bill

Super G3 Fax Board=v80.01
When upgrading the Super G3 Multi-Line Fax Board-H3, connect SST to a PC in the single connection.

Super G3 Fax Board-V1-equipped (*1) model Super G3 Multi-Line Fax Board-H1/H2-equipped (*1) model
Points to note when upgrading from System v71.01 (or earlier) to
v76.03 (or later) on Super G3 Fax Board V1-equipped (*1) model

<Procedures>
(1) Service mode > FAX > Clear > NCU > OK
Only when upgrading from System v49 (or earlier), perform the
step (2). Otherwise, go to (3).
(2) Service mode > FAX > Sssw > SW30 bit5: 1 => 0 (This
setting is necessary for supporting the new dial tone detection
function.)
(3) Turn off and on the main power.
-Beside the procedures above, Fax driver (v5.20 or later) needs to
be installed in user's PC.

<Check items>
After executing the foregoing procedures, make sure of the
following service modes.
FAX > SSSW
SW18: 00000100 (bit 2 = 1; Improvement of instantaneous line
interruption tolerance = OFF)
Note: In case of System v76.03 (or later), even bit2 is set to "0", it
is changed to "1" after turning off and on the main power.
SW30:01000000
FAX > NCU > DIALTONE
SW01: 11000001
001 : 1000
002 : 10
003 : 105
004 : 8
005 : 120
006 : 7
007 : 7
008 : 4
FAX > NCU > SPECIALN (*2)
040 : 30 (See "Note" below.)
045 : 350
046 : 130
047 : 5


<Version check>
COPIER > DISPLAY > VERSION > FAX
When Fax Board-V1 (*1) is equipped, "On Board -F+” is
displayed.
When Fax Board-V2 (*1) is equipped, "On Board -D" is
displayed.
(Option configuration screen shows V1/V2 (*1), but you can
check which Fax Board is equipped using the service mode.)
Super G3 Fax Board-V1-equipped (*1) model Super G3 Multi-Line Fax Board-H1/H2-equipped (*1) model
<Points to note>
- Function which improves instantaneous line interruption
tolerance can be used only when Super G3 Fax Board-V2 (*1) is
installed.
- If you execute ALL CLEAR or NCU CLEAR, all the foregoing
settings are initialized (the setting values above), so if you
changed the foregoing setting values, you need to set the values
again.
- If you execute ALL CLEAR, all Fax service SW and Fax user
SW are initialized.
<Explanation of *1 and *2>
*1: Super G3 FAX board name is different for each country.
Europe, USA, Asia and Oceania: Old FAX board: V1, New FAX
board: V2
China, Korea and Taiwan: Old FAX board: V1, New FAX board:
V1 (Product code is different.)
*2: Service modes which need to be changed for each country
When the following country type is set, the additional service
mode changes are required.
-USA
FAX > NCU > SPECIALN
012 : 2
013 : 4

Points to note when upgrading System on Super G3 Fax Board-V1-equipped (*1) model:
Points to note when upgrading System on Super G3 Fax Board-V1-equipped (*1) model:
Points to note when upgrading from System v71.01 (or earlier) to v75.60 (or later) on Super G3 Fax Board-V1
equipped (*1) model
<Procedures>
(1) Service mode > FAX > Clear > NCU > OK
Only when upgrading from System v49 (or earlier), perform step (2). Otherwise, go to (3).
(2) Service mode > FAX > Sssw > SW30 bit5: 1 => 0 (This setting is necessary for supporting the new dial
tone detection function.)
(3) Turn OFF and ON the main power.
* Beside the procedures above, Fax driver (v5.20 or later) needs to be installed in user's PC.
<Check items>
After executing the foregoing procedures, check the following service modes.
FAX > SSSW
SW18: 00000100 (bit 2 = 1; Improvement of instantaneous line interruption tolerance = OFF)
Note: In case of System v75.60 (or later), even bit2 is set to "0", it is changed to "1" after turning off and on the
main power.
SW30 : 01000000 FAX > NCU > DIALTONE SW01 : 11000001
001 : 1000
002 : 10
003 : 105
004 : 8
005 : 120
006 : 7
007 : 7
008 : 4
FAX > NCU > SPECIALN (*2)
040 : 30 (*)
045 : 350
046 : 130
047 : 5
* : From this version, T2 timer control is divided. (To improve instantaneous line interruption tolerance, it is
necessary that T2 timer default value at the communication using V.34 modem is changed from 6 sec. to 30
sec.)
V.17 modem T2 timer: SPECIALN 030: 6
V.24 modem T2 timer: SPECIALN 040: 30
FAX>NCU>REODRTN
004 : 35 (*)
005 : 65 (*)
* : Detection parameter for the REORDER tone (e.g. when disconnected by the other machine) has been
modified.
COPIER > DISPLAY > VERSION > FAX
"On Board -F+"
(Option configuration screen shows V1/V2 (*1), but you can check which Fax Board is equipped using the
service mode.)
When Fax Board V2 (*1) is equipped, "On Board -D" is displayed.
- Function which improves instantaneous line interruption tolerance can be used only when the Super G3 Fax
Board V2 (*1) is installed.
- If an ALL CLEAR or NCU CLEAR is executed, all the foregoing settings are initialized (the setting values
above), so if the foregoing setting values are changed, values again will need to be reset.
- If ALL CLEAR is executed, all Fax service SW and Fax user SW are initialized.
*2: Service modes which need to be changed for each country.
When the following country type is set, the additional service mode changes are required.
- USA
FAX > NCU > SPECIALN
012 : 2
013 : 4

[teckat]

To Add On>>>>

Turn off the "Check for Dial Tone Before Sending" option on the imageRUNNER.

Press:
1. Press: Additional Functions
2. Press: Communications Settings
3. Press: TX Settings (under Fax Settings)
4. Turn off the option, "Check for Dial Tone Before Sending"
5. Shut down and restart the imagerunner

[SCREWTAPE]

I would flash the machine.

Firmware could be corrupted.

That waiting to print message.

Something is effecting the processing.

[Van Steal]

As always teckat is on the ball with the settings I was talking about. Like I said have not got a chance to see if that is going to fix it, but downgrading the system software did fix it so Screwtape could be right about corrupted software. Wouldn't be the first time!!

[teckat]

Be careful when u downgrade the 5180 to that old Firmware ver.66/ it could effect the imagePass/Fiery operations
Our IT people go crazy when they learn a tech downgraded a model with out checking with them.

In any Firmware case u need to check Tech pubs related to Firmware updates/ most imageRunners with the added G3 Fax need some FAX settings re-adjusted, depending on the version Printer is being updated to/ and when u have a dual line FAX, there is always some setting that needs adjustment.

[charm5496]

almost sounds like you are dealing with a Voice Over IP telephone line which are a paing in the A$$... You need to adjust your baud rate on them so the data coming in slows down off of the telephone line and the copier can receive all the information. Curious to see what the final solution is.

might be worth a shot to do an all clear on the fax board as well incase something was stuck in there causing a communication issue.

[BillAgudelo]

Teckat,
The information that you posted is great and I am saving it in case I need it. Thanks.

Accordingly, I got a Fax-V2 (When Fax Board-V2 (*1) is equipped, "On Board -D" is displayed.) I do not have the Firmware to upgrade either the Fax or the iP-H1. I did upgrade the c5180 to v92.06.

What I did was lower the baud rate, as suggested by charm5496, and that seems to do the job (for now). There is no noticeable change in speed. I do not know at this point if the phone system is VoIP.

What the customer really wants is to have the faxes forwarded to different email addresses, according to the department destination.

This would entail giving the sender and extension number to dial when faxing to a particular department. That way the fax knows who to forward the fax to.

I have the faxes going to the 'Memory RX inbox' and forwarding to one email address fine.
What I do not know is how to setup the fax number suffix so the machine can tell which email address to forward to. The details are supposed to be in the 'Sending and Facsimile Guide' which I do not have. Do you?

Thank you, guys, for all your help.

Bill

[teckat]

Teckat,
The information that you posted is great and I am saving it in case I need it. Thanks.

Accordingly, I got a Fax-V2 (When Fax Board-V2 (*1) is equipped, "On Board -D" is displayed.) I do not have the Firmware to upgrade either the Fax or the iP-H1. I did upgrade the c5180 to v92.06.

What I did was lower the baud rate, as suggested by charm5496, and that seems to do the job (for now). There is no noticeable change in speed. I do not know at this point if the phone system is VoIP.

What the customer really wants is to have the faxes forwarded to different email addresses, according to the department destination.

This would entail giving the sender and extension number to dial when faxing to a particular department. That way the fax knows who to forward the fax to.

I have the faxes going to the 'Memory RX inbox' and forwarding to one email address fine.
What I do not know is how to setup the fax number suffix so the machine can tell which email address to forward to. The details are supposed to be in the 'Sending and Facsimile Guide' which I do not have. Do you?

Thank you, guys, for all your help.

Bill

I'll will send u the Guide.

Canon fax equipment will work on any circuit that meets the specification of a voice grade line.

That being said, there are special considerations for fax communication over a VoIP circuit. The ITU, (International Telecommunications Union), has established a standard for this type of communication. It is known as the T.38 standard. If you connect your fax in a VoIP circuit and experience difficulty, you may want to make sure the circuit meets the T.38 standard.
T.38 - voip-info.org

when u updated 5180 to 92.06 Fax is automatically updated to 80.01
when u do an upgrade on some imageRunners- new Fax info must be input as shown above/ Firmware information tech pubs. list this procedure/ it is important to know/and not available to unregistered Canon trained service people.

go in service mode to check Firmware versions.
in_COPIER>DISPLAY>VERSION

DC-CON ROM
R-CON ROM
PANEL ROM
ECO ROM
FEEDER ROM
SORTER ROM
FAX ROM - version of fax board
NIB Network
PS/PCL UFR board (PS/PCL function)
SDL-STCH ROM version of saddle stitcher controller
OP-CON ROM version of cassette pedestal controller
MN-CONT System software version of main controller
RUI Remote UI version.
PUNCH Punch unit version
LANG-EN English language file version.

GDI-UFR UFR board (GDI-UFR function) version.
MEAP Use it to indicate the version of MEAP content.

BOOTROM BOOT-ROM version 1
TTS-JA Voice dictionary version for Japanese 1
TTS-EN Voice dictionary version for English 1
WEB-BRWS Web browser version 1
HELP Simple NAVI version 1
WEBDAV WebDAV version 1
TIMESTMP TIMESTMP version 1
ASR-JA Version of the Japanese voice recognition dictionary 1
ASR-EN Version of the English voice recognition dictionary 1
ECO2*1