CLC 5100 error code

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  • bicool
    Technician
    • Nov 2007
    • 49

    #1

    CLC 5100 error code

    Hi, all
    Could someone pls provide Canon CLC 5100 error code list? Thanks in advance!
  • welshman
    Technical Support Manager

    50+ Posts
    • Oct 2007
    • 91

    #2
    error codes list

    Displayed code

    Detection timing

    Remedial action

    E000

    Insufficient temperature rise of fixing unit when power is turned ON

    0001

    When the temperature of the fixing belt main thermistor failed to reach 50 deg C within 120 sec. after the fixing belt temperature regulation has started

    Check for broken or disconnected heater wires.
    Checking Disconnection of the Connector in the Thermistor Wiring.
    Replace the fixing belt unit. Replace the fixer. Replace the IH power supply PCB and AC driver PCB. Replace the DC controller PCB 2 (MAISY).
    In the service mode, clear the error by selecting COPIER > FUNCTION > CLEAR > ERR.

    0101

    When the temperature of the pressure belt main thermistor failed to reach 50 deg C within 120 sec. after the pressure belt temperature regulation has started

    Check for broken or disconnected heater wires. Replace the fixing belt unit.
    Checking Disconnection of the Connector in the Thermistor Wiring.
    Replace the fixer and AC driver PCB. Replace the DC controller PCB 2 (MAISY).
    In the service mode, clear the error by selecting COPIER > FUNCTION > CLEAR > ERR.

    E001

    Abnormally high temperature rise of fixing unit (circuit trouble)

    0001

    When the fixing belt main thermistor has detected a high temperature (ASIC detection)

    Check the connection of the connector in the thermistor wiring (wire-pinching, disconnection).
    Replace the fixing unit. Replace the IH unit, halogen heater, fixer and AC driver PCB. Replace the DC controller PCB 2 (MAISY).
    In the service mode, clear the error by selecting COPIER > FUNCTION > CLEAR > ERR.

    0002

    When fixing sub-thermistor 1 has detected a high temperature (ASIC detection)

    0003

    When fixing sub-thermistor 2 has detected a high temperature (ASIC detection)

    0101

    When pressure main thermistor has detected a high temperature (ASIC detection)

    0102

    When pressure sub-thermistor 1 has detected a high temperature (ASIC detection)

    0103

    When pressure sub-thermistor 2 has detected a high temperature (ASIC detection)

    E002

    Insufficient temperature rise of fixing unit

    0002

    When the fixing main thermistor fails to reach 80 deg C within the prescribed period of time after reaching 50 deg C during warm-up

    Replace the fixing belt unit. Replace the fixer and AC driver PCB. Replace the DC controller PCB 2 (MAISY).
    In the service mode, clear the error by selecting COPIER > FUNCTION > CLEAR > ERR.

    0003

    When the fixing main thermistor fails to reach 110 deg C within the prescribed period of time after reaching 80 deg C during warm-up

    0004

    When the fixing main thermistor fails to reach 130 deg C within the prescribed period of time after reaching 110 deg C during warm-up

    0005

    When the fixing main thermistor fails to reach 150 deg C within the prescribed period of time after reaching 130 deg C during warm-up

    0006

    When the fixing main thermistor fails to reach 170 deg C within the prescribed period of time after reaching 150 deg C during warm-up

    0101

    When the pressure main thermistor fails to reach 80 deg C within the prescribed period of time after reaching 50 deg C during warm-up

    0102

    When the pressure main thermistor fails to reach 100 deg C within the prescribed period of time after reaching 80 deg C during warm-up

    E003

    Fixing unit low temperature trouble

    0001

    When the fixing main thermistor has detected a temperature below 130 deg C for the prescribed period of time after standby

    Checking Disconnection of the Connector in the Thermistor Wiring.
    Replace the fixing belt unit. Replace the fixer and AC driver PCB. Replace the DC controller PCB 2 (MAISY).
    In the service mode, clear the error by selecting COPIER > FUNCTION > CLEAR > ERR.

    0002

    When the pressure main thermistor has detected a temperature below 50 deg C for the prescribed period of time after standby

    E004

    Fixing unit protection circuit trouble

    0101

    When there is a short-circuit detection error in the halogen heater (ASIC detection)

    Check the connection of the J114 jack of the AC driver PCB, and replace the AC driver PCB (triac short).
    Replace the Pressure heater.
    Replace the Fixing unit.
    Replace the DC controller PCB 2 (MAISY).



    0201

    When the difference in temperature between the front and back of the fixing belt is higher than the rating

    Replace the fixing belt unit. Replace the DC controller PCB 2 (MAISY).

    0202

    When the difference in temperature between the center and front of the fixing belt is higher than the rating

    0203

    When the difference in temperature between the center and back of the fixing belt is higher than the rating

    0204

    When the difference in temperature between the front and back of the pressure belt is higher than the rating

    0205

    Thermistor temperature difference error (combination unknown)

    0301

    When an overcurrent has been detected in the IH power supply PCB

    Replace the IH power supply PCB. Replace the fixing belt unit.

    0401

    13 V trouble error

    Check the connection of the connectors of the relay PCB, the IH power supply, the fixing thermoswitch, and replace the fixing unit (fixing thermoswitch OFF), the relay PCB, and the IH power PCB (blowout of the FU261).
    In the service mode, clear the error by selecting COPIER > FUNCTION > CLEAR > ERR.

    0501

    Fixing main thermistor or fixing sub-thermistor 1 or 2 connection error

    Check the connections of the fixing belt unit connectors. Replace the fixing belt unit.

    0502

    Pressure main thermistor or pressure sub-thermistor 1 or 2 connection error

    Check the connections of the pressure belt unit connectors. Replace the pressure belt unit.

    0601

    IH power supply ID error

    Check the connection of the connectors of the IH power supply PCB J1009, the DC controller PCB 2 (MAISY) J109, and the relay PCB connector.
    In the case of not being locked after turning ON the motor

    0701

    Relay OFF status error

    Replace the relay PCB.

    E007

    Fixing belt or pressure belt deviation trouble

    0001

    Fixing belt deviation trouble (trouble in top belt displacement or in belt deviation sensor)

    Replace the fixing unit.

    0002

    Pressure belt deviation trouble (trouble in bottom belt push-off or in belt deviation sensor)

    Replace the fixing unit.

    0101

    Fixing belt home position detection error

    Replace the fixing belt HP sensor. Replace the fixing deviation control motor, DC controller PCB 2 (MAISY) and fixing unit.

    0102

    Pressure belt home position detection error

    Replace the pressure belt HP sensor. Replace the pressure deviation control motor, DC controller PCB 2 (MAISY) and fixing unit.

    0201

    Error of temporary prevention mode for full displacement of belt
    (When a belt was displaced to the front side and could not move to the center, the displacement of the belt was not eliminated within one minute in the belt displacement temporary prevention mode.)

    Replace the fixing unit.

    0211

    Error of temporary prevention of full displacement of belt
    (When a belt was displaced to the rear side and could not move to the center, the displacement of the belt was not eliminated within one minute in the belt displacement temporary prevention mode.)

    Replace the fixing unit.

    9901

    Abnormal displacement of the fixing belt (Full displacement of the upper belt, or abnormal condition of the belt displacement sensor)

    Checking and replacing the fixing belt position sensor unit, replacing the fixing unit.

    9902

    Abnormal displacement of the pressure belt (Full displacement of the lower belt, or abnormal condition of the belt displacement sensor)

    Replace the fixing unit.

    9991

    Top belt deviation control timeout error

    Occurs when operation was not performed normally when COPIER > FUNCTION > FIXING > FX-UHP-S was executed.

    9992

    Bottom belt deviation control timeout error

    Occurs when operation was not performed normally when COPIER > FUNCTION > FIXING > FX-LHP-S was executed.

    Comment

    • welshman
      Technical Support Manager

      50+ Posts
      • Oct 2007
      • 91

      #3
      error code list

      E008

      Fixing unit end-of-life detection error

      0001

      Fixing unit end-of-life detection error

      Occurs when the fixing unit end-of-life is detected or when the belt push-off temporary escape mode was executed but normal operation was not restored.

      E009

      Pressure belt pressure release error

      0500

      Pressure belt unit pressure release HP search error

      Replace the fixing pressure release HP sensor. Replace the fixing pressure motor. Replace the DC controller PCB 2 (MAISY).

      0501

      Pressure belt unit pressure release timeout error

      Replace the fixing pressure release HP sensor. Replace the fixing pressure motor. Replace the DC controller PCB 2 (MAISY).

      0502

      Pressure belt unit pressure timeout error

      Replace the fixing pressure release HP sensor. Replace the fixing pressure motor. Replace the DC controller PCB 2 (MAISY).

      E012

      Drum ITB motor trouble

      0001

      Drum ITB motor fails to run.

      Replace the drumITB moter.
      Replace the DC controller PCB 2 (MAISY).
      Replace the DCDC converter(38V).

      0002

      Drum ITB motor runs but then stops running.

      0003

      When the drum ITB motor fails to stop

      E014

      Fixing motor error

      0001

      Drum Unit / Faulty Connection of the Toner Receptacle

      Replace the fixing motor, DC controller PCB 2 (MAISY), and DC/DC PCB (for fixing) 2 (38V).

      0002

      When the lock was disengaged after the motor was locked

      E020

      Drum/developer-related trouble


      Concerning the first two digits of the details code in xx12 to xxD0
      xx=01: Y
      xx=02: M
      xx=03: C
      xx=04: Bk


      xx20

      ATR sensor trouble or a broken/disconnected wire. The drum unit is not installed properly or there is trouble in the unit.

      Replace the drum unit (check its connections).

      xx24

      SALT sensor trouble or a broken/disconnected wire. There is trouble in the drum unit.

      Replace the SALT sensor (clean it). Check the drum unit connections. Replace the drum unit.

      xx25

      SALT sensor trouble or a broken/disconnected wire. There is trouble in the drum unit. Deterioration in ITB.

      Replace the SALT sensor (clean the sensor window). Replace the drum unit (check its connections). Replace the ITB (clean it).

      xx30

      ATR sensor trouble or a broken/disconnected wire. Incorrect setting of ATR sensor operation values. The drum unit is not installed properly or there is trouble in the unit.

      Replace the drum unit (check its connections).

      xx34

      Sample images drawn by ATR control are not created. SALT sensor trouble or a broken/disconnected wire. There is trouble in the drum unit. Deterioration in ITB.

      Replace the SALT sensor (clean the sensor window). Replace the drum unit (check its connections). Replace the ITB (clean it).

      xx35

      SALT sensor trouble or a broken/disconnected wire

      Replace the SALT sensor (clean it).

      xx40

      Incorrect setting of ATR sensor operation values. ATR sensor trouble or a broken/disconnected wire. The drum unit is not installed properly (the copier cannot detect the drum unit) or there is trouble in the unit.

      Replace the SALT sensor (clean it). Replace the drum unit (check its connections).

      xx50

      Incorrect developer density operation value which was set when the new drum unit was installed

      Replace the drum unit (check its connections).

      xx60

      Incorrect developer density target value which was set when the new drum unit was installed (value is extremely low)

      Replace the drum unit (check its connections).

      xx70

      Incorrect developer density target value which was set when the new drum unit was installed (value is extremely low)

      Replace the drum unit (check its connections).

      xx80

      Density value is extremely high for the ITB surface reflectivity when the new drum unit was installed. SALT sensor trouble.

      Replace the SALT sensor (clean the sensor window). Replace the drum unit (check its connections). Replace the ITB (clean it).

      xx81

      Density value is extremely low for the ITB surface reflectivity when the new drum unit was installed. SALT sensor trouble. Dirty ITB.

      Replace the SALT sensor (clean the sensor window). Replace the drum unit (check its connections). Replace the ITB (clean it).

      xx83

      Trouble in detected ITB surface reflectivity rate (value is extremely high)

      Replace the ITB (clean it).

      xxA0

      Measured value of the detected developer density is extremely low. Trouble in the ATR sensor. Trouble in the drum unit.

      Replace the drum unit (check its connections).

      xxB0

      T/D ratio has dropped due to the drum unit end-of-life. Broken or disconnected wire in the ATR sensor.

      Replace the drum unit (check its connections).

      xxB2

      T/D ratio is extremely high compared with when the new drum unit was installed.

      Replace the drum unit (check its connections).

      xxC0

      Trouble in the supply of the toner from the toner cartridge to the developer. Too much toner is supplied to the developer. Broken or disconnected wire in the ATR sensor.

      Replace the drum unit (check its connections).

      xxD0

      No toner is supplied from the toner cartridge to the developer. TCRG motor fails to run. An empty cartridge is being used. The toner supply port of the drum unit is damaged. Broken or disconnected wire in the ATR sensor.

      Replace the toner cartridge motor. Replace the drum unit (check its connections).

      E032

      NE controller counter operation failure

      0001

      When the counter function of the NE controller does not work

      Check the cable connections.

      E110

      Polygon error
      1st line: Always 0
      2nd line: Station where the error occurred (1: Y, 2: M, 3: C, 4: K)
      3rd line: Main unit status when the error occurred (0: Activating, 1: Correcting the image position, 2: Changing the speed, 3: Operating steadily)
      4th line: Polygon control status (0: Suspension, 1: FG rotation, 2: BD control 1, 3: BD control 2, 4: BD control 3, 5: BD control 4, 6: Phase locked)

      05xx

      An error simultaneously occurred to all colors.
      It may be caused by the system higher than the power system.

      (1)Check whether the harness is not removed.
      (2)Replace the power unit.
      (3)Replace the DC controller PCB 1 (IMG).
      (4)Replace the harness.
      (5)Replace the scanner unit.

      0xx1

      The polygon motor stopped, or polygon does not reach the specified number of rotations.

      (1)Check whether the harness is not removed.
      (2)Replace the scanner unit.
      (3)Replace the harness.
      (4)Replace the DC controller PCB 1 (IMG).
      (5)Replace the power unit.

      0xx2

      A BD signal has never been detected.
      (It may be caused by damage to the laser PCB/BD sensor or removal of the harness.)

      (1)Check whether the harness is not removed.
      (2)Replace the scanner unit.
      (3)Replace the harness.
      (4)Replace the DC controller PCB 1 (IMG).
      (5)Replace the power unit.

      0xx3

      Detection cannot be performed after a BD signal was detected once.
      (It may be caused by an error in the control system.)

      (1)Check whether the harness is not removed.
      (2)Replace the DC controller PCB 1 (IMG).
      (3)Replace the scanner unit.
      (4)Replace the harness.
      (5)Replace the power unit.

      0xx4

      Polygonal control is not transferred appropriately.

      (1)Check whether the harness is not removed.
      (2)Replace the DC controller PCB 1 (IMG).
      (3)Replace the scanner unit.
      (4)Replace the harness.
      (5)Replace the power unit.

      0xx5

      The phase is under control.

      (1)Check whether the harness is not removed.
      (2)Replace the scanner unit.
      (3)Replace the power unit.
      (4)Replace the harness.
      (5)Replace the DC controller PCB 1 (IMG).

      0xx6

      An error occurred after "motor locked" was detected once.

      (1)Check whether the harness is not removed.
      (2)Replace the scanner unit.
      (3)Replace the power unit.
      (4)Replace the harness.
      (5)Replace the DC controller PCB 1 (IMG).

      E193


      0001

      Initializing error of the image ASIC on the DC controller PCB 2 (IMG)

      Replace the DC controller PCB 2 (IMG).

      E194


      9990

      An abnormal value is detected during image position correction (color displacement correction).

      Replace the DC controller PCB 2 (IMG).

      E202

      1st mirror stand HP detection trouble

      0001

      The 1st mirror stand fails to move tTransparency even when it retracts.

      Replace the optical system HP sensor, optical system motor and reader controller PCB.

      0002

      The 1st mirror stand fails to move from HP even when it advances.

      Replace the optical system HP sensor, optical system motor and reader controller PCB.

      0101
      *1

      Backside reading glass (CIS) HP error
      The HP cannot be detected in the detection (outward) of the HP position of the backside reading glass (CIS).

      - Replace the CIS glass shift HP sensor (PI13).
      - Replace the CIS glass shift motor (M6).
      - Replace the ADF controller PCB.

      0102
      *1

      Backside reading glass (CIS) HP error
      The HP cannot be detected in the detection (homeward) of the HP position of the backside reading glass (CIS).

      - Replace the CIS glass shift HP sensor (PI13).
      - Replace the CIS glass shift motor (M6).
      - Replace the ADF controller PCB.

      Comment

      • welshman
        Technical Support Manager

        50+ Posts
        • Oct 2007
        • 91

        #4
        error code list

        E225

        Exposure lamp lighting trouble

        0001

        Light quantity of the exposure lamp has dropped.

        Clean the white plate. Replace the exposure lamp.

        0101
        *1

        The light volume of the scanning lamp (backside) has decreased.

        - Check the connection of the flat cable between the CIS unit and ADF controller.
        - Clean the white plate (CIS glass).
        - Replace the CIS unit.
        - Replace the ADF controller PCB.

        E227

        Reader unit power supply error

        0001

        When the 24 V port is OFF when the power is turned ON.

        Disconnect and re-connect the power connector. Replace the power supply.

        0002

        When the 24 V port is OFF when a job is started.

        0003

        When the 24 V port is OFF when a job is finished.

        0004

        When the 24 V port is OFF during load drive.

        0101
        *1

        The 24V port is turned off at power-on.

        - Check the connection of the DDIS cable between the interface PCB and ADF controller PCB.
        - Replace the interface PCB.
        - Replace the ADF controller PCB.

        0102
        *1

        The 24V port is turned off at job start.

        0103
        *1

        The 24V port is turned off at job completion.

        E240

        Error in communication between main controller and DC controller

        0000

        Serial communication error

        Check the connector connections. Check the DC controller PCB (MAISY). Replace the No.1 main controller circuit.

        0002

        When the response from the DC controller does not arrive within the prescribed period of time during printing

        E246

        Error related to counter memory

        *2

        E247

        Error related to counter memory

        *2

        E248

        Defective EEPROM on reader controller PCB

        0000

        SRAM PCB check error (at activation)

        Check the connection of the SRAM PCB. Replace the SRAM PCB.

        0001

        Error when the power of the reader controller EEPROM is turned ON

        Replace the reader controller PCB.

        0002

        Error when data is written into the reader controller EEPROM

        0003

        Reader controller EEPROM check error or error when data is read after it was written

        0101
        *1

        Error of the EEPROM of the ADF controller PCB at power-on (24V OFF)

        Replace the ADF controller PCB.

        0102
        *1

        Error of the EEPROM of the ADF driver PCB at job start (24V OFF)

        0103
        *1

        Error of the EEPROM of the ADF driver PCB at job completion (24V OFF)

        E315

        Image data trouble

        000e

        Damaged data (trouble in memory or HDD)
        Software decoding error

        Replace the image memory (SDRAM) or HDD.

        E350

        Soft ID board error

        *2

        E351

        Main controller PCB error

        0000

        When a communication error has occurred in the main controller PCB at startup

        Check the connections between the main controller PCB and main controller PCB (sub). Replace the main controller PCB. Replace the main controller PCB (sub).

        E354

        Error of the serial PCB

        *2

        E355

        Error of the serial PCB

        *2

        E400

        Feeder communication error

        0001

        Checksum error

        Check the connections between the ADF controller PCB and main controller PCB (sub). Replace the ADF controller PCB. Replace the main controller PCB (sub).

        0002

        Reception status error

        0003

        Reception interrupt error

        0100
        *1

        Communication error between the ADF controller PCB and interface PCB

        - Check the connection of the DDIS cable between the memory PCB and ADF controller PCB.
        - Replace the memory PCB.
        - Replace the ADF controller PCB.

        E413

        Pressure motor trouble

        0001

        Pressure HP sensor OPEN

        Replace the pressure motor.

        0002

        Pressure HP sensor CLOSE

        E423*1

        SDRAM error of the interface board

        0001

        SDRAM access error

        Check the connection of the SDRAM on the memory PCB.

        0002

        Mismatch error between the SDRAM writing data and reading data

        0003

        Lack of SDRAM capacity

        - Check the connection of the SDRAM on the memory PCB.
        - Connect an appropriate SDRAM.

        E490

        Wrong model error

        0001

        When the feeder of another model has been detected

        Connect the feeder for this unit.

        E500*4

        Finisher communication error

        0000

        When trouble in the prescribed number of times or in the prescribed period of time has been detected during communication between the copier itself and finisher

        Check the connections between the DC controller PCB and finisher controller PCB. Replace the finisher controller PCB. Replace the DC controller PCB.

        E503

        Saddle communication error

        0002
        *5

        When communication with the saddle stitcher is interrupted

        - Check the connections between the saddle stitcher controller PCB and finisher controller PCB.
        - Replace the saddle stitcher controller PCB and finisher controller PCB.

        0003
        *7

        In case of losing communication with the puncher

        - Check the connection between the puncher controller PCB and the finisher controller PCB.
        - Replace the puncher controller PCB/finisher controller PCB.

        E505

        Finisher backup memory error

        0001
        *4/6

        When the checksum value calculated by the CPU differs from the checksum values of the data held inside the RAM

        Replace the finisher controller PCB.

        0002
        *6/7

        When the verify processing is not completed even after 2000 ms have elapsed during data writing

        E514*4

        Bundling (forward rotation direction) error

        8001

        When the trailing edge fails to leave the trailing edge assist home position even when the trailing edge assist motor has been driven for 3 sec.

        Replace the trailing edge assist motor (M109) and trailing edge assist home position sensor (PI109).

        8002

        When the trailing edge fails to return to the trailing edge assist home position even when the trailing edge assist motor has been driven for 3 sec.

        E519*4

        Error in gear change

        8001

        In case that the gear does not move out from the gear change HP even driving the gear change motor with 387-pulse.

        Replace the gear change motor (M110) and the gear change HP sensor (PI117).

        8002

        In case that the gear does not return to the gear change HP even driving the gear change motor with 387-pulse.

        E520*6

        Offset error

        8001

        When the offset HP sensor fails to turn ON even though the offset motor was driven for 1000 ms toward the HP sensor approach side while the motor was running

        - Check the offset HP sensor connectors.
        - Check the offset motor connectors.
        - Replace the offset HP sensor.
        - Replace the offset motor.
        - Replace the finisher controller PCB.

        8002

        When the offset HP sensor fails to turn OFF even though the offset motor was driven for 1000 ms toward the HP sensor escape side while the motor was running

        Comment

        • welshman
          Technical Support Manager

          50+ Posts
          • Oct 2007
          • 91

          #5
          error code list

          E530*4

          Alignment error

          8001

          When the alignment plate fails to leave the alignment plate front home position sensor position even when the alignment plate front motor was driven for 4 sec.

          Replace the alignment plate front motor (M103) and alignment plate front home position sensor (PI106).

          8002

          When the alignment plate fails to return to the alignment plate front home position sensor position even when the alignment plate front motor was driven for 4 sec.

          E531*4/6

          Stapler error

          8001


          When the stapler unit failed to leave the stapler home position even though 400 ms elapsed since the stapler operation started

          - Check the stapler unit connectors.
          - Replace the stapler unit.
          - Replace the finisher controller PCB.

          8002


          When the stapler unit left the stapler home position but then failed to reach the stapler home position even though 400 ms elapsed since the stapler operation started. When the unit failed to reach the stapler home position within 400 ms even after operation in the reverse direction.

          E532*4

          Stapler movement error

          8001

          When the stapler fails to leave the stapler movement home position even though the stapler movement motor was driven for 5 sec.

          Replace the stapler movement motor (M105) and stapler movement home position sensor (PI110).

          8002

          - When the stapler fails to return to the stapler movement home position even though the stapler movement motor was driven for 20 sec.
          - When the stapler was not at the home position and the stapler alignment interference sensor was actuated

          E535*4

          Oscillation error

          8001

          When the stapler fails to leave the oscillation home position even though the oscillator motor was driven for 3 sec.

          Replace the oscillator motor (M106) and oscillation home position sensor (PI105).

          8002

          Occurs when the oscillation guide close switch fails to be set to ON even when the oscillator motor is run in the reverse direction for 1 sec.

          E537*4

          Front alignment error

          8001

          When the alignment plate fails to leave the alignment plate back home position sensor position even though the alignment plate back motor was driven for 4 sec.

          Replace the alignment plate back motor (M104) and alignment plate back home position sensor (PI107).

          8002

          When the alignment plate fails to return to the alignment plate back home position sensor position even though the alignment plate back motor was driven for 4 sec.

          E540

          Tray up/down error

          8001
          *6

          When the sheet level could not be detected even though the standard tray was operated

          - Check the standard tray HP sensor connectors.
          - Check the standard tray clock sensor connectors.
          - Check the standard tray shift motor connectors.
          - Replace the standard tray HP sensor.
          - Replace the standard tray clock sensor.
          - Replace the standard tray shift motor.
          - Replace the finisher controller PCB.

          8003
          *6

          When the sensor is not reached even after 3000 ms when the standard tray was operated

          - Check the standard tray HP sensor connectors.
          - Check the standard tray clock sensor connectors.
          - Check the standard tray shift motor connectors.
          - Replace the standard tray HP sensor.
          - Replace the standard tray clock sensor.
          - Replace the standard tray shift motor.
          - Replace the finisher controller PCB.

          8005
          *6

          When the encoder clock signal of the standard tray is not detected for 2 or more times even after 300 ms when the standard tray was operated

          8001
          *4

          - When the tray fails to return to the home position even when the 1st tray shift motor has been driven for 20 sec.
          - When the tray fails to move to another area even when the 1st tray shift motor has been driven for 4 sec.

          - Check the 1st tray shift area sensor connectors.
          - Replace the 1st tray shift area sensor.
          - Replace the 1st tray shift motor (M107).

          8002
          *4

          When a danger area is reached before the sheet level is detected by the 1st tray sheet level detection sensor during the sheet level detection operation
          - When a discontinuous area was detected during the tray operation

          8003
          *4

          When the input of the clock signal could not be detected within 0.2 sec. during the operation of the 1st tray shift motor

          8004
          *4

          When the input of the clock signal could not be detected within 0.2 sec. during the operation of the 1st tray shift motor

          8005
          *4

          When the lock detection signal was set to OFF 150 ms after the lock detection signal was set to ON

          8006
          *4

          When the lock detection signal could not be set to ON within 1 sec. after the start of the 1st tray shift motor drive

          8007
          *4

          When the lock detection signal fails to go OFF when the 1st tray shift motor is stopped

          E542*4

          Tray shift error


          8001

          - When the tray fails to return to the home position even when the 2nd tray shift motor has been driven for 20 sec.
          - When the tray fails to move to another area even when the 2nd tray shift motor has been driven for 4 sec.

          - Check the 2nd tray shift area sensor board connectors.
          - Replace the 2nd tray shift area sensor board.
          - Replace the 2nd tray shift motor (M108).

          8002

          - When the upper limit area is reached before the sheet level is detected by the 2nd tray sheet level detection sensor 1 during a sheet level detection operation
          - When a discontinuous area was detected during the tray operation
          - When the fact that the area ahead of the 2nd tray sheet level detection sensor 2 has been reached is detected before the sheet level is detected by the 2nd tray sheet level detection sensor 2 during an escape operation

          8004

          When the input of the clock signal could not be detected within 0.2 sec. while the 2nd tray shift motor was running

          8005

          When the lock detection signal was set to OFF 150 ms after the lock detection signal was set to ON

          8006

          When the lock detection signal could not be set to ON within 1 sec. after the 2nd tray shift motor started driving

          8007

          When the lock detection signal fails to go OFF when the 2nd tray shift motor is stopped

          Comment

          • welshman
            Technical Support Manager

            50+ Posts
            • Oct 2007
            • 91

            #6
            error code list

            E575*6



            8001

            When the binding motor was driven for 2000 ms in the binding direction (HP sensor approach direction) during a binding motor operation but the binding HP sensor failed to turn ON

            - Check the binding HP sensor connectors.
            - Check the binding motor connectors.
            - Check the binding HP sensor connectors.
            - Replace the binding motor.
            - Replace the finisher controller PCB.

            8002

            When the binding motor was driven for 2000 ms in the HP sensor escape direction during a binding motor operation but the binding HP sensor failed to turn OFF

            E584*4

            Error in shutter HP

            8001

            It does not get out from the shutter HP when the stack edging motor is activated for 3 sec.

            -Check the connector of the shutter HP sensor
            -Check the connector of the shutter open/closed clutch
            -Check the connector of the stack edging lower roller clutch
            -Check the connector of the stack edging motor
            -Replace the shutter HP sensor
            -Replace the shutter open/closed clutch
            -Replace the stack edging lower roller clutch
            -Replace the stack edging motor
            -Replace the finisher controller PCB

            8002

            It does not return from the shutter HP when the stack edging motor is activated for 3 sec.

            E586*6

            Tray unit trouble

            0001

            - When the tray safety switch is actuated during a tray operation (up or down)
            - When the tray was operated with the finger pinching prevention switch actuated

            - Check the tray shift motor connectors.
            - Check the tray safety switch connectors.
            - Replace the tray shift motor.
            - Replace the finisher controller PCB.

            E590*7



            8001

            When the puncher cannot detect the punch home position sensor even when the punch motor is driven for 200 ms

            - Check the punch home position sensor (P163) and punch motor clock sensor (P162) connectors.
            - Replace the punch home position sensor (P163) and punch motor clock sensor (P162) connectors.
            - Replace the punch motor (M61).

            8002

            When the puncher cannot detect the punch home position sensor after motor drive has stopped during the initial operation of the punch motor

            E591*7



            8001

            When the light sensing voltage is less than 3.0 V even though the light-emitting duty ratio of the waste full detection sensor has been set to more than 66%

            - Check the waste full detection sensor (LED6, PTR6) connectors.
            - Replace the waste full detection sensors (LED6, PTR6).

            8002

            When the light sensing voltage is more than 2.0 V even though the light-emitting duty ratio of the waste full detection sensor has been set to 0%

            E592*7

            Sheet trailing edge, side registration sensor error


            8001

            When the light sensing voltage is less than 2.5 V even though the light-emitting duty ratio of the sheet trailing edge sensor has been set to more than 66%

            - Check the sheet trailing edge sensor (LED5, PTR5) and side registration sensor (LED1-4, PTR1-4) connectors.
            - Replace the sheet trailing edge sensor (LED5, PTR5) and side registration sensors (LED1-4, PTR1-4).

            8002

            When the light sensing voltage is more than 2.0 V even though the light-emitting duty ratio of the sheet trailing edge sensor has been set to 0%

            8003

            When the light sensing voltage is less than 2.5 V even though the light-emitting duty ratio of side registration sensor 1 (LED1, PTR1) has been set to more than 66%

            8004

            When the light sensing voltage is more than 2.0 V even though the light-emitting duty ratio of side registration sensor 1 (LED1, PTR1) has been set to 0%

            8005

            When the light sensing voltage is less than 2.5 V even though the light-emitting duty ratio of side registration sensor 2 (LED2, PTR2) has been set to more than 66%

            8006

            When the light sensing voltage is more than 2.0 V even though the light-emitting duty ratio of side registration sensor 2 (LED2, PTR2) has been set to 0%

            8007

            When the light sensing voltage is less than 2.5 V even though the light-emitting duty ratio of side registration sensor 3 (LED3, PTR3) has been set to more than 66%

            8008

            When the light sensing voltage is more than 2.0 V even though the light-emitting duty ratio of side registration sensor 3 (LED3, PTR3) has been set to 0%

            8009

            When the light sensing voltage is less than 2.5 V even though the light-emitting duty ratio of side registration sensor 4 (LED4, PTR4) has been set to more than 66%

            800A

            When the light sensing voltage is more than 2.0 V even though the light-emitting duty ratio of side registration sensor 4 (LED4, PTR4) has been set to 0%

            E593*7

            Side registration initializing error


            8001

            When the side registration fails to leave the side registration home position sensor position even when the punch slide unit is moved 9 mm during the initial operation of the side registration motor

            - Check the side registration home position sensor (P161) connectors.
            - Replace the side registration home position sensor (P161).
            - Replace the side registration motor (M62).

            8002

            When the side registration fails to return to the side registration home position sensor position even when the punch slide unit is moved 37 mm during the initial operation of the side registration motor

            E5F0*5

            Saddle sheet positioning error

            8001

            When the sheet positioning plate home position sensor fails to turn ON even when the sheet positioning plate motor is driven by 1500 pulses

            - Check the sheet positioning plate home position sensor (P17) connectors.
            - Replace the sheet positioning plate home position sensor (P17).
            - Replace the sheet positioning plate motor (M4).

            8002

            When the sheet positioning plate home position sensor fails to turn OFF even when the sheet positioning plate motor is driven by 300 pulses

            E5F1*5

            Saddle sheet creasing error

            8001

            When the number of detection pulses of the sheet creasing motor clock sensor has dropped below the prescribed number

            - Check the sheet creasing motor clock sensor (P14) and sheet creasing home position sensor (P121) connectors.
            - Replace the sheet creasing motor clock sensor (P14) and sheet creasing home position sensor (P121).
            - Replace the sheet creasing motor (M2).

            8002

            When the sheet creasing home position sensor status fails to change even when the sheet creasing motor is driven for 3 sec.

            When the sheet creasing home position sensor status fails to change even when the sheet creasing motor is driven for 3 sec.

            E5F2*5

            Saddle guide error

            8001

            When the guide home position sensor fails to turn ON even when the guide motor is driven by 700 pulses

            - Check the guide home position sensor (P113) connectors.
            - Replace the guide home position sensor (P113).
            - Replace the guide motor (M3).

            8002

            When the guide home position sensor fails to turn OFF even when the guide motor is driven by 1 sec.

            E5F3*5

            Saddle alignment error

            8001

            When the alignment plate home position sensor fails to turn ON even when the alignment motor is driven for 0.5 sec. (or driven for 1.67 sec. during the initial operation)

            - Check the alignment plate home position sensor (P15S) connectors.
            - Replace the alignment plate home position sensor (P15S).
            - Replace the alignment motor (M5S).

            8002

            When the alignment plate home position sensor fails to turn OFF even when the alignment motor is driven for 1 sec.

            E5F4*5

            Saddle rear stapler error

            8001

            When the stitch operation home position sensor fails to turn OFF even when the stitch motor (rear) has been run in the forward direction for at least 0.5 sec.

            - Check the stitch operation home position sensor (rear, MS5S) connectors.
            - Replace the stitch operation home position sensor (rear, MS5S).
            - Replace the stitch motor (rear, M6S).

            8002

            When the stitch operation home position sensor fails to turn ON even when the stitch motor (rear) has been run in the reverse direction for at least 0.5 sec.

            E5F5*5

            Saddle front stapler error

            8001

            When the stitch operation home position sensor fails to turn OFF even when the stitch motor (front) has been run in the forward direction for at least 0.5 sec.

            - Check the stitch operation home position sensor (front, MS7S) connectors.
            - Replace the stitch operation home position sensor (front, MS7S).
            - Replace the stitch motor (front, M7S).

            8002

            When the stitch operation home position sensor fails to turn ON even when the stitch motor (front) has been run in the reverse direction for at least 0.5 sec.

            E5F6*5

            Saddle sheet push plate stapler error

            8001

            When the sheet push plate home position sensor fails to turn ON even when the sheet push plate motor has been run for at least 0.3 sec.

            - Check the sheet push plate home position sensor (P114S) connectors.
            - Replace the sheet push plate home position sensor (P114S).
            - Replace the sheet push plate motor (M8S).

            8002

            When the sheet push plate home position sensor fails to turn OFF even when the sheet push plate motor has been run for at least 80 ms

            8003

            When the sheet push plate edge position sensor fails to turn OFF even when the sheet push plate motor has been run for at least 80 ms

            8004

            When the number of pulses detected by the sheet push plate motor clock sensor has dropped below the prescribed number

            8005

            When the sheet push plate edge position sensor fails to turn ON even when the sheet push plate motor has been run for at least 0.3 sec.

            E5F9*5

            Saddle switch error

            8001

            When the entrance door switch is in the open status even when all the covers are closed

            - Check the entrance door switch (MSW1),front cover close detection switch (MSW101).
            - Replace the entrance door switch (MSW1), front cover close detection switch (MSW101).

            8003

            When the front cover close detection door switch is in the open status even when all the covers are closed

            Comment

            • welshman
              Technical Support Manager

              50+ Posts
              • Oct 2007
              • 91

              #7
              error code

              E602

              Hard disk trouble

              Refer to "E602 details."

              E604

              Defective or insufficient image memory (SDRAM)

              0000

              When the amount of memory required for the model has not been recognized

              Increase the amount of the SDRAM memory.

              0001

              When the memory for the MEAP applications is insufficient

              0002

              Memory greater than 1.5GB is installed as image memory (at activation).

              Decrease memory to 1.5GB or less.

              0512

              When the memory is defective or insufficient (512 MB required)

              Increase the amount of the SDRAM memory.

              0758

              When the memory is defective or insufficient (768 MB required)

              1024

              When the memory is defective or insufficient (1024 MB required)

              1536

              When the memory is defective or insufficient (1536 MB is required)

              E609

              Hard disk trouble

              0008

              When the HDD fails to reach the prescribed temperature within the prescribed period of time when it is started up

              Replace with an HDD which is guaranteed to operate at low temperatures.

              0009

              When the HDD fails to reach the prescribed temperature when its operation is restored from the sleep mode

              Replace with an HDD which is guaranteed to operate at low temperatures.

              E610

              Hard disk encryption key failure

              0001

              When there is no encryption board

              Install the encryption board.

              0002

              Defective or insufficient memory

              Increase the amount of memory.

              0101

              When the initialization of the area of the memory where the key is stored has failed

              Turn the main power supply OFF and back ON. Replace the main controller PCB.

              0102

              When initialization of the encoding area has failed

              Turn the main power supply OFF and back ON. Replace the encryption board.

              0201

              Error in encoding area

              0202

              Error in encoding area

              0301

              When the preparation of the encryption key has failed

              0302

              When an encryption key failure has been detected

              Turn the main power supply OFF and back ON. Replace the main controller PCB.

              0303

              When an encryption key failure has been detected

              The HDD is initialized by this error.

              0401

              When an error has been detected in the coding

              Turn the main power supply OFF and back ON. Replace the encryption board.

              0402

              When an error has been detected in the decoding

              E611

              Rebooting repeat error due to SRAM failure, etc.


              0000

              Rebooting error when the SRAM data has been destroyed, the job information saved in the SRAM can no longer be read or when rebooting is otherwise repeated when the power is shut off and restored

              - Clear the SRAM.
              - Clear the power shutdown guaranteed jobs.

              E674

              FAX board communication trouble

              0001

              When an error in communication between the FAX board and main controller PCB has been detected for the prescribed number of times

              Check the FAX board and main controller PCB connections. Replace the FAX board. Replace the main controller PCB.

              0002

              When an error in communication between the FAX board and main controller PCB has been detected for the prescribed number of times

              0004

              When trouble was detected while the modem IC was being accessed

              0008

              When trouble was detected while the port IC was being accessed

              000C

              When trouble was detected while the modem IC and port IC were being accessed

              0010

              When trouble has been detected when the timer device was opened

              Replace the main controller PCB.

              0011

              When trouble has been detected when the timer device was started up

              E677

              External controller trouble

              0003

              External controller trouble

              Check the cable connections. Re-install the external controller system.

              When trouble was detected during the configuration check conducted when the external controller was started up

              0010

              When the controller of another model has been connected

              Connect to the controller which supports this unit. Re-install the external controller system.

              0080

              When trouble has occurred in communication with the printer after the external controller started up normally

              Check the cable connections. Re-install the external controller system.

              E710

              IPC initializing error

              0001

              When the ready status fails to be established within 3 sec. after the IPC chip started up

              Check the cable connections.

              E711

              IPC communication error

              0001

              When error occurrence was set 4 or more times in the error register of the IPC chip within 1.5 sec.

              Check the cable connections. Replace the ADF controller PCB. Replace the reader controller PCB.

              E712

              ADF/reader communication error

              0000

              When communication between the reader and ADF was interrupted and 5 or more sec. have elapsed without communication having been restored

              Check the connector connections between the reader and ADF.

              E713

              Finisher/printer communication error

              0004

              When communication between the finisher and copier was interrupted

              Check the cable connections. Replace the finisher controller PCB. Replace the DC controller PCB.

              E716

              Cassette pedestal/printer communication error

              0000

              A data communication error occurred. An error occurred in the DC controller/cassette pedestal controller PCB. (There is no meaning in the detailed error code.)

              Check the cable connections. Replace the pedestal PCB. Replace the DC controller PCB.

              E717

              Error in communication with NE controller

              0001

              When the NE controller which was connected before the power was turned OFF could not be recognized when the power was turned back ON

              Check the cable connections.

              0002

              When the IPC has a broken or disconnected wire or when an error has occurred where IPC communication cannot be recovered

              In the service mode, clear the error by selecting COPIER > FUNCTION > CLEAR > ERR.

              Comment

              • welshman
                Technical Support Manager

                50+ Posts
                • Oct 2007
                • 91

                #8
                error code

                E719

                Error in communication with coin vendor/card reader

                0001

                When the coin vendor which was connected before the power was turned OFF could not be recognized when the power was turned back ON

                Check the cable connections.

                0002

                - When a wire in the IPC cable connected with the coin vendor is broken or disconnected or when an error has occurred where IPC communication cannot be recovered
                - When a broken or disconnected wire in the sheet feed/delivery signal line was detected
                - When an illegal connection has been detected (when Tx and Rx of IPC have been short-circuited)

                In the service mode, clear the error by selecting COPIER > FUNCTION > CLEAR > ERR.

                0003

                An error occurred in communication with the coin vendor while obtaining unit cost at activation.

                0011

                When the card reader which was connected before the power was turned OFF could not be recognized when the power was turned back ON

                0012

                When a wire in the IPC cable connected with the card reader is broken or disconnected or when an error has occurred where IPC communication cannot be recovered

                E730

                PDL error

                1001

                PDL software trouble

                Reset the PDL. Turn the main power OFF and back ON.

                Initializing error at job startup

                100A

                PDL software trouble

                When an initializing failure or other system error has occurred while a job was being processed

                9004

                OPEN interface communication error

                Turn the main power OFF and back ON. Check the OPEN interface board and cable connections. Replace the external controller. Replace the OPEN interface board. Replace the main controller PCB.

                Trouble in PAI communication with external controller

                9005

                When trouble in the connection of the video cable with the external controller has been detected

                A006

                PDL communication error

                Reset the PDL. Turn the main power OFF and back ON. Check the UFR board connections. Re-install the system. Replace the main controller PCB. Format the whole system, and re-install.

                When the PDL does not respond

                A007

                Mismatch of PDL version

                Reset the PDL. Turn the main power OFF and back ON. Format the whole system, and re-install.

                When the version of the main unit's control software unit and version of the PDL control software unit do not match during startup

                B013

                Trouble in PDL built-in font

                Turn the main power OFF and back ON. Re-install the system. Format the whole system, and re-install.

                When the font data is damaged at startup

                C000

                Initializing error

                Format the whole system, and re-install. Replace the main controller PCB.

                C001

                HDD access error

                Format the whole system, and re-install. Replace the HDD. Replace the main controller PCB.

                E731

                UFR PCB error

                3000

                When the UFR PCB cannot be recognized at startup

                Check the UFR PCB connections*. Replace the UFR PCB*. Replace the main controller PCB.

                3001

                When the UFR PCB cannot be initialized at startup

                3002

                When the Rambus cannot be initialized

                3015

                When the image data do not reach the chip on the main controller PCB (main)

                Turn the main power OFF and back ON. Replace the UFR PCB*. Replace the main controller PCB.

                E732

                Reader communication error

                0001

                DDI-S communication error

                Check the connections between the reader controller PCB and main controller PCB. Check the power supply of the reader.

                8888*2

                The scanner model is different.

                Check the scanner model and "COPIER>OPTION>BODY>SCANTYPE". 0 should be set for Image Reader E1/F1. 1 should be set for Image Reader G1.

                9999

                When scanner is detected for the first time from printer model (Not displayed in user screen. Displayed only in Service Mode > DISPLAY > ERR)

                Turn the main power OFF and back ON.

                E733

                Printer communication error

                0000

                When the printer cannot be detected at startup

                Check the connections between the DC controller PCB and main controller PCB. Check the power supply of the printer.

                0001

                DDI-P communication error

                E740

                Ethernet board trouble

                0002

                When an illegal MAC address was detected at startup

                Replace the Ethernet board*. Replace the main controller PCB (sub: LAN-bar)**.


                0003

                When an illegal network ID was detected at startup

                E743*1

                DDI communication error

                0000

                A communication error between the main controller PCB and reader controller PCB was detected by the reader controller PCB.

                - Check the connection of the DDIS cable.
                - Replace the reader controller PCB.
                - Replace the main controller PCB.

                E744

                Language file/BootROM error

                0001

                When the language version on the HDD and the bootable version do not match

                Upgrade the language file version.

                0002

                When the size of the language on the HDD is too large

                0003

                When the language which is described in Config.txt on the HDD and which is to be selected cannot be found

                When it is not possible to switch to the language on the HDD

                0004

                When it is not possible to switch to the language on the HDD

                1000

                When the BootROM of a different model has been connected

                Replace the BootROM.

                1001

                When the system and BootROM versions do not match

                Replace the BootROM. Upgrade the system version.

                2000

                When an illegal engine ID has been detected

                Re-install the system.

                4000

                When an illegal DC controller PCB has been detected

                Upgrade the DC controller PCB version.

                E746

                An error occurred in the connection to the main controller PCB (main).

                0011*1

                The voice board and voice recognition board recognized (connected) both of them.

                Connect an appropriate board (voice board or voice recognition

                Comment

                • welshman
                  Technical Support Manager

                  50+ Posts
                  • Oct 2007
                  • 91

                  #9
                  list

                  E747

                  Error in the main controller PCB

                  0000-1217

                  An error occurred in the main controller PCB (Main).

                  Turn the main power OFF/ON. Replace the main controller PCB (Main).

                  2000-3D00

                  An error occurred in communication with the main controller PCB (Sub PDRM-EF-A).

                  Remove and insert or replace the main controller PCB (Sub PDRM-EF-A). Replace the main controller PCB (Main).

                  3F00-3F07

                  It was detected that the main controller PCB (Sub PDRM-EF-A) was not attached.

                  Remove and insert or replace the main controller PCB (Sub PDRM-EF-A).

                  4000-5D00

                  An error occurred in communication with the main controller PCB (Sub PDRM-EF-A).

                  Remove and insert or replace the main controller PCB (Sub PDRM-EF-A). Replace the main controller PCB (Main).

                  5F00-5F07

                  It was detected that the main controller PCB (Sub PDRM-EF-A) was not attached.

                  Remove and insert or replace the main controller PCB (Sub PDRM-EF-A).

                  6000-7D00

                  An error occurred in communication with the main controller PCB (Sub R).

                  Remove and insert or replace the main controller PCB (Main).

                  7F00

                  It was detected that the main controller PCB (Sub R) was not attached.

                  Remove and insert or replace the main controller PCB (Sub R).

                  8000-9C00

                  An error occurred in communication with the OPEN interface PCB.

                  Remove and insert or replace the OPEN interface PCB. Replace the main controller PCB (Main).

                  9F00

                  It was detected that the main controller PCB (Sub OPEN) was not attached.

                  Remove and insert or replace the main controller PCB (Sub O-A/B).

                  A000-BC00

                  An error occurred in communication with the OPEN interface PCB.

                  Remove and insert or replace the OPEN interface PCB. Replace the main controller PCB (Main).

                  BF00

                  It was detected that the main controller PCB (Sub OPEN) was not attached.

                  Remove and insert or replace the main controller PCB (Sub O-A/B).

                  C000-DC00

                  An error occurred in communication with the main controller PCB (Sub SJ-A).

                  Remove and insert or replace the main controller PCB (Sub SJ-A). Replace the main controller PCB (Main).

                  DF00, DF01

                  It was detected that the main controller PCB (Sub SJ-A) was not attached.

                  Remove and insert or replace the main controller PCB (Sub SJ-A).

                  FF00

                  Invalid main controller PCB (Sub SJ-A/PDRM-EF-A/R) or OPEN interface PCB was detected.

                  Replace the main controller PCB (Sub SJ-A/PDRM-EF-A/R) or OPEN interface PCB supported by this machine.

                  EXXX

                  An unexpected interrupt was made from the ASIC.

                  Turn the main power OFF/ON. Replace the main controller PCB (Main).

                  E748

                  Error of the main controller PCB

                  4000

                  No ASIC of each main controller PCB (Sub SJ-A/PE/R) or OPEN interface PCB cannot be detected.

                  Remove and insert each main controller PCB (Sub SJ-A/PDRM-EF-A/R). Clean the terminal. Replace the PCB. Remove and insert the OPEN interface PCB. Clean the terminal. Replace the PCB. Replace the main controller PCB (Main)

                  4010

                  A failure of each main controller PCB (Sub SJ-A/PE/R) or OPEN interface PCB was detected.

                  Remove and insert each main controller PCB (Sub SJ-A/PDRM-EF-A/R). Clean the terminal. Replace the PCB. Remove and insert the OPEN interface PCB. Clean the terminal. Replace the PCB. Replace the main controller PCB (Main).

                  4020

                  It was detected that an invalid board was connected to the PCI expansion slot.

                  Attach a PCI expansion board (encryption board or voice board) supported by this machine.

                  4021

                  /SERROR signal of the PCI was detected. (Address parity error, etc.)

                  Remove and insert the PCI expansion board. Clean the terminal. Replace the board. Replace the main controller PCB (Main).

                  4030

                  HDD controller access error

                  Replace the main controller PCB (Sub LAN-bar-C). Replace the main controller PCB (Main).

                  4031

                  HDD access error

                  Check whether the aluminum tape is adhered in the HDD. Remove and insert the main controller PCB (Sub LAN-bar-C). Replace the HDD. Replace the main controller PCB. Replace the main controller PCB (Sub LAN-bar-C).

                  4040

                  An error occurred during access to each main controller PCB (Sub SJ/PDRM-EF/R) or OPEN interface PCB.

                  Remove and insert each board and connector. Replace the main board.

                  4042

                  SDRAM size erro

                  Remove and insert, replace, or expand the SDRAM. Replace the main controller PCB (Main).

                  4043

                  MAC address read error

                  Replace the main controller PCB (Sub LAN-bar-C). Replace the main controller PCB (Main).

                  4050

                  LAN controller access error

                  Replace the main controller PCB (Sub LAN-bar-C). Replace the main controller PCB (Main).

                  4150

                  Exhaustion of the battery for SRAM/RTC backup was detected.

                  Turn the main power OFF/ON. Replace the SRAM PCB.

                  4160

                  FAX I/F controller access error

                  Replace the main controller PCB (Main).

                  4190

                  IPC communication I/F controller (card reader, coin robo) access error

                  Replace the main controller PCB (Sub LAN-bar-C). Replace the main controller PCB (Main).

                  4210

                  Error during access to the ASIC for I/O or an interrupt processing

                  Replace the main controller PCB (Main).

                  4220

                  SDRAM (position of the slot: upper level) read error

                  Remove and insert or replace the SDRAM.

                  4221

                  SDRAM (position of the slot: lower level) read error

                  Remove and insert or replace the SDRAM.

                  4230

                  LCD controller access error

                  Replace the main controller PCB (Main).

                  4260

                  Write error at BootROM version update

                  Replace the BootROM.

                  4311

                  Error in detection of the main controller PCB (Sub RB-A)

                  Check the existence of the main controller PCB (Sub RB-A). Remove and insert or replace the main controller PCB (Sub RB-A).

                  48XX

                  CPU lock was detected at activation.

                  Remove and insert the main controller PCB (Sub RB-A). Remove and insert the DDR-SDRAM. Replace the controller PCB (Main).
                  When any of 4883, 4831, 4837, 4838, 4894, or 4854 occurred, perform the measures shown above after performing the following measures.

                  4883

                  The CPU path was locked at activation when initialization was performed for the main controller PCB (Sub RB-A) board.

                  Remove and insert the RB board. --> Replace the RB board. --> Replace the main board.

                  4831
                  4837
                  4838
                  4894

                  CPU was locked at activation when ASIC initialization was performed for each main controller PCB (Sub SJ/PE/R).

                  Remove and insert each main controller PCB (Sub SJ-A/PE/R). Clean the terminal. Replace the controller.

                  4854

                  CPU was locked at activation when ASIC initialization was performed for each main controller PCB (Sub LAN-bar).

                  Remove and insert each main controller PCB (Sub LAN-bar). Clean the terminal. Replace the controller.

                  4901

                  Emergency night power-off for 3.3V was detected during operation.

                  Check the connection in the octopus wiring of AC100V. Replace the controller power PCB. Replace the main controller PCB (Main). Check the power environment at the site.

                  4910

                  A board different from the main controller PCB for the machine was detected.

                  Replace the main controller PCB.

                  Comment

                  • welshman
                    Technical Support Manager

                    50+ Posts
                    • Oct 2007
                    • 91

                    #10
                    list

                    E749

                    Reboot instruction for changes in the product configuration

                    0001

                    Reboot instruction for changes in the PDL configuration

                    Turn the main power OFF/ON for recovery.

                    0003

                    Boot instruction for changes in the mAccele configuration

                    Turn the main power OFF/ON for recovery.

                    E751

                    Abnormal condition of the drum unit/toner bottle
                    "X" in the following errors shows "X=1: Reading" and "X=2: Writing". "x" shows colors [Y=1, M=2, C=3, K=4].

                    00Xx

                    Abnormal connection of the drum unit (Abnormal condition on the printer side)

                    Check the connection of the drum unit. / Replace the drum unit.

                    01Xx

                    Write error of the built-in memory in the drum unit

                    Check the connection of the drum unit. / Replace the drum unit.

                    02Xx

                    Data error of the built-in memory in the drum unit

                    Check the connection of the drum unit. / Replace the drum unit.

                    04Xx

                    CRC mismatch error in the drum unit

                    Check the connection of the drum unit. / Replace the drum unit.

                    05Xx

                    Drum unit communication error

                    Check the connection of the drum unit. / Replace the drum unit.

                    10Xx

                    Abnormal connection of the toner bottle (Abnormal condition on the printer side)

                    Check the connection of the toner bottle. / Replace the toner bottle.

                    11Xx

                    Write error of the built-in memory in the toner bottle

                    Check the connection of the toner bottle. / Replace the toner bottle.

                    12Xx

                    Data error of the built-in memory in the toner bottle

                    Check the connection of the toner bottle. / Replace the toner bottle.

                    14Xx

                    CRC mismatch error in the toner bottle

                    Check the connection of the toner bottle. / Replace the toner bottle.

                    15Xx

                    Toner bottle communication error

                    Check the connection of the toner bottle. / Replace the toner bottle.

                    9000

                    "24V down" was detected during communication with the drum unit or toner container. (The color cannot be identified.)

                    Check the power supply output of 24V series on the main power supply PCB.

                    E804

                    Controller fan error

                    0000

                    Stop of the power fan was detected.

                    Check the connection of the power fan. Replace the power fan.

                    0004

                    Stop of the controller fan was detected.

                    Check the connection of the controller fan. Replace the controller fan.

                    E805

                    Fan error

                    0000

                    Stop of the fixing exhaust fan was detected.

                    Check the connection of the fixing exhaust fan. Replace the fixing exhaust fan.

                    0001

                    Stop of the cleaner fan was detected.

                    Check the connection of the cleaner fan. Replace the cleaner fan.

                    0003

                    Stop of the IH power fan was detected.

                    Check the connection of the IH power fan. Replace the IH power fan.

                    Comment

                    • amuba
                      Technician
                      • Feb 2008
                      • 30

                      #11
                      Originally posted by welshman
                      E749

                      Reboot instruction for changes in the product configuration

                      0001

                      Reboot instruction for changes in the PDL configuration

                      Turn the main power OFF/ON for recovery.

                      0003

                      Boot instruction for changes in the mAccele configuration

                      Turn the main power OFF/ON for recovery.

                      E751

                      Abnormal condition of the drum unit/toner bottle
                      "X" in the following errors shows "X=1: Reading" and "X=2: Writing". "x" shows colors [Y=1, M=2, C=3, K=4].

                      00Xx

                      Abnormal connection of the drum unit (Abnormal condition on the printer side)

                      Check the connection of the drum unit. / Replace the drum unit.

                      01Xx

                      Write error of the built-in memory in the drum unit

                      Check the connection of the drum unit. / Replace the drum unit.

                      02Xx

                      Data error of the built-in memory in the drum unit

                      Check the connection of the drum unit. / Replace the drum unit.

                      04Xx

                      CRC mismatch error in the drum unit

                      Check the connection of the drum unit. / Replace the drum unit.

                      05Xx

                      Drum unit communication error

                      Check the connection of the drum unit. / Replace the drum unit.

                      10Xx

                      Abnormal connection of the toner bottle (Abnormal condition on the printer side)

                      Check the connection of the toner bottle. / Replace the toner bottle.

                      11Xx

                      Write error of the built-in memory in the toner bottle

                      Check the connection of the toner bottle. / Replace the toner bottle.

                      12Xx

                      Data error of the built-in memory in the toner bottle

                      Check the connection of the toner bottle. / Replace the toner bottle.

                      14Xx

                      CRC mismatch error in the toner bottle

                      Check the connection of the toner bottle. / Replace the toner bottle.

                      15Xx

                      Toner bottle communication error

                      Check the connection of the toner bottle. / Replace the toner bottle.

                      9000

                      "24V down" was detected during communication with the drum unit or toner container. (The color cannot be identified.)

                      Check the power supply output of 24V series on the main power supply PCB.

                      E804

                      Controller fan error

                      0000

                      Stop of the power fan was detected.

                      Check the connection of the power fan. Replace the power fan.

                      0004

                      Stop of the controller fan was detected.

                      Check the connection of the controller fan. Replace the controller fan.

                      E805

                      Fan error

                      0000

                      Stop of the fixing exhaust fan was detected.

                      Check the connection of the fixing exhaust fan. Replace the fixing exhaust fan.

                      0001

                      Stop of the cleaner fan was detected.

                      Check the connection of the cleaner fan. Replace the cleaner fan.

                      0003

                      Stop of the IH power fan was detected.

                      Check the connection of the IH power fan. Replace the IH power fan.
                      Reset tool
                      download Free printer or RESET CANON

                      Comment

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