"Load Paper" When trying to print #10 envelopes from MS Word on C2230

[northernlife]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

load_paper.pdf
Check this tip and let me know.

and check Settings / Registration > Function > Common Settings > Paper Feed > Paper Auto Selection > Printer > Bypass to 'ON'.

[c2230]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

Yes. Odd thing is that it doesn't feed from the specified orientation. The long side (Y) should be parallel to the feeder and the short side (x) should be perpendicular. I can print it horizontally but it's not correct because the machine doesn't have the optional inner finisher. If I go to set a custom size, the minimum (x) length you can enter is 5.50" which doesn't make any sense because the com10 (x) is 4.125" so the machine doesn't accept it's own orientation specifications using the MP tray. Why then does it say to place the com10 envelope vertically into the feeder when the minimum vertical (x) size it accepts is greater than the specified envelope size? It only works horizontally if I set a "custom" com10 size instead of as indicated on the screen and MP tray guide.

WTF is going on here! Can I manually swap the X and Y minimums? Right now the machine reads as if it won't take anything less than a 5.50" vertical feed in the MP Tray. It has its orientations confused. How can this be fixed? Service Mode?

[northernlife]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

What software are you printing from? UFR/PCL/PS and version? If you just send a test print job via the bypass does that feed fine if you just use regular LTR paper?

[ZOOTECH]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

Hi all.

I'm stumped. I am trying to print a #10 envelope from word using the MP tray. I put the envelope in vertically face down (without the envelope feeder) as stated in the manual, select the paper type and size accordingly into the imagerunner and it keeps telling me to load the paper that's already loaded! If I do to register a custom size, the minimum height it allows is 5.25" or something so I can't put it in the orientation specified. Any advice? Thank you.

Try changing paper type/size, then load envelopes in tray.

[c2230]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

^bump^

[c2230]

Hi all.

I'm stumped. I am trying to print a #10 envelope from word using the MP tray. I put the envelope in vertically face down (without the envelope feeder) as stated in the manual, select the paper type and size accordingly into the imagerunner and it keeps telling me to load the paper that's already loaded! If I do to register a custom size, the minimum height it allows is 5.25" or something so I can't put it in the orientation specified. Any advice? Thank you.