the printer first restarts when I start printing

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  • win32
    Technician
    • Jan 2014
    • 19

    #1

    the printer first restarts when I start printing

    hello i its a canon irc5185i , when i run the print it it freezes then restarts , but when i copying its ok
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22963

    #2
    Re: the printer first restarts when I start printing

    How long is this "freeze"?

    When you send a print job, the first thing the MFP does is start warming up the engine. If the print data has completely arrived by the time the engine is warmed up, it prints immediately. If the machine is still receiving print data when warmup is complete the engine will remain warmed up, but turn off motors in anticipation of receiving the first complete page of print data. In essence, this sounds to me like you've got a slow network connection.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • win32
      Technician
      • Jan 2014
      • 19

      #3
      Re: the printer first restarts when I start printing

      Originally posted by blackcat4866
      How long is this "freeze"?

      When you send a print job, the first thing the MFP does is start warming up the engine. If the print data has completely arrived by the time the engine is warmed up, it prints immediately. If the machine is still receiving print data when warmup is complete the engine will remain warmed up, but turn off motors in anticipation of receiving the first complete page of print data. In essence, this sounds to me like you've got a slow network connection.
      =^..^=
      I think not, since even the test print does not work properly and it gives me an encrypted print (Local printing test)

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22963

        #4
        Re: the printer first restarts when I start printing

        Please attach a sample.

        Are you using the exact correct Canon print driver for your OS? =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • win32
          Technician
          • Jan 2014
          • 19

          #5
          Re: the printer first restarts when I start printing

          Originally posted by blackcat4866
          Please attach a sample.

          Are you using the exact correct Canon print driver for your OS? =^..^=
          the exact yes ,,i told you the trouble is the same when i print test from the machine not from computer ,,,,

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22963

            #6
            Re: the printer first restarts when I start printing

            Originally posted by blackcat4866
            Please attach a sample.

            Are you using the exact correct Canon print driver for your OS? =^..^=
            So you did. So ... please attach a sample.
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

            Comment

            • win32
              Technician
              • Jan 2014
              • 19

              #7
              Re: the printer first restarts when I start printing

              img104.jpgimg103.jpg

              Here are two samples before and now in PS mode

              Comment

              • teckat
                Field Supervisor

                Site Contributor
                10,000+ Posts
                • Jan 2010
                • 16083

                #8
                Re: the printer first restarts when I start printing

                Originally posted by win32
                [ATTACH=CONFIG]24287[/ATTACH][ATTACH=CONFIG]24288[/ATTACH]

                Here are two samples before and now in PS mode
                ---------------------------------------------------------
                Remove> clean ends & reseat all the PCB's on the main controller

                sometimes u get various errors & sometimes u get a digital mess (as shown on t print)
                pdf lists error issues/ but I have seen sub boards cause Print Issues

                see pdf-----Board Cleaning_Board Position-TP07 094.pdf



                PCB LOCATIONS_2.JPG

                PCB LOCATIONS_.JPG
                Last edited by teckat; 03-07-2014, 06:22 PM.
                **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                Comment

                • win32
                  Technician
                  • Jan 2014
                  • 19

                  #9
                  Re: the printer first restarts when I start printing

                  Originally posted by teckat
                  ---------------------------------------------------------
                  Remove> clean ends & reseat all the PCB's on the main controller

                  sometimes u get various errors & sometimes u get a digital mess (as shown on t print)
                  pdf lists error issues/ but I have seen sub boards cause Print Issues

                  see pdf-----[ATTACH]24289[/ATTACH]



                  [ATTACH=CONFIG]24291[/ATTACH]

                  [ATTACH=CONFIG]24290[/ATTACH]
                  hello i tried to clear all of composants ,, exept SRAM circuit board but the trube rest the same , when i run the print job ;i have more than 5000 works,,,, some of theme notified NG 852,, i tried to clean all of these jobs ; but no way ;; i tried to renitialise the HDD , MN CON clear , mmi ..... but the prints job steel here ,, should i disconnect SRAM circuit board and re seat ????

                  Comment

                  • teckat
                    Field Supervisor

                    Site Contributor
                    10,000+ Posts
                    • Jan 2010
                    • 16083

                    #10
                    Re: the printer first restarts when I start printing

                    Never seen a printer with 5000 prints stored in it.
                    Call for a trained tech to inspect.
                    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

                    • THUK
                      Trusted Tech

                      100+ Posts
                      • Jul 2008
                      • 195

                      #11
                      Re: the printer first restarts when I start printing

                      Replace the main power supply.
                      Originally posted by win32
                      hello i its a canon irc5185i , when i run the print it it freezes then restarts , but when i copying its ok

                      Comment

                      • Canuck
                        Tech Specialist

                        1,000+ Posts
                        • Nov 2007
                        • 1713

                        #12
                        Re: the printer first restarts when I start printing

                        Good luck.....don't understand you. Place a service call

                        Comment

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