canon ir5000i, stuck!

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  • john_g_chua
    • May 2025
    #1

    canon ir5000i, stuck!

    hey guys, got a copier canon ir5000i. the problem is that sometimes the copier stuck or just hang. I can not copy the document whenever i used the feeder because of these. I don't know how to describe it but no paper will be printed because the machine stuck. no error will be displayed on the monitor.. and after 5-10 mins.. the machine will just shut off by itself. i check the error history and e240 was found in there. i chech the dc con, unplug and replug all the wires but still same problem occurs.. the machine have only a copy volume of 400500...
    Tags: canon, diagnose, ir500, ir5000i, occurs, off, pause, stalling, stuck, wrong
    • yourownfree
      Trusted Tech

      250+ Posts
      • Dec 2007
      • 474
      #2
      check your ram, is it the old style main board? could be the main board, even the hard drive. check the connector between the main and dc controller. It only happens when you use the doc feeder? waht is your versions of doc feeder compared to the system. they need to match. doc feeder chip should be the proper version listed to the proper version of system software. Take a look at the version chart to see what is what.

        Comment

        • mtech
          Technician

          250+ Posts
          • Mar 2007
          • 307
          #3
          Sounds like a hard drive issue to me.

            Comment

            • pspahr
              Toner Schlep

              100+ Posts
              • May 2008
              • 227
              #4
              Hard drive........seen it too many times. However, try holding 1 and 9 and powering on the machine and wait for a couple hours (lol) for it to do the media check (or whatever the Canon name for it is) or try reinstalling software and do the HDD format. If that fails replace the HDD and install software again.
              VectorLinux---Check it out!

                Comment

                • northerntech
                  Technician

                  50+ Posts
                  • Jun 2008
                  • 69
                  #5
                  mian lamp or lamp heater, or lamp controller board??? does it work at all?

                    Comment

                    • john_g_chua
                      #6
                      lamp?

                      lamp why lamp?

                        Comment

                        • northerntech
                          Technician

                          50+ Posts
                          • Jun 2008
                          • 69
                          #7
                          intesity not reaching the spec via intensity sensor causing the copier to wait and pause. it been a while but i believe there is a old canon bullitin on this

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22936
                              #8
                              Now that you mention it, northerntech, I think i had to diagnose this exact problem when the wrong type of lamp was installed (and not bright enough).

                              =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • northerntech
                                  Technician

                                  50+ Posts
                                  • Jun 2008
                                  • 69
                                  #9
                                  yes there is an old style newer style lamp and board its all just things that could cause the problem

                                    Comment

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