Canon imageclass mf6550/ e197 error code

[cucuklotz]

When I unplug machine for 5 minutes, the E197 message clears and machine says remove jam from side door area. I pull open and shut and machine resets. When I start copy again ,the E197 comes back. I have seen online much confusion as to what this code actually refers to .Does anyone know what actually causes this error code? THANKS ANDY

[vigour]

Re: Canon imageclass mf6550/ e197 error code

What is your subcode i.e what four numbers or letters follow e197.
It is different for different models.
On this model , there is usually bad contact between the fixing frame connectors
you could have a bent pin, or paper stuck in the connector.
if you remove the finisher and left panels, you can watch to see of the connector is contacting the frame connector at an angle.
Worse case, you may have to replace one or both connectors.

[ernesto]

Re: Canon imageclass mf6550/ e197 error code

I had this problem once it was the fixing unit.... You can swap it to other machine....it is also said it could be the power supply.......
All the best

[Brian8506]

Re: Canon imageclass mf6550/ e197 error code

This is a desktop machine that uses plug in connectors

What is your subcode i.e what four numbers or letters follow e197.
It is different for different models.
On this model , there is usually bad contact between the fixing frame connectors
you could have a bent pin, or paper stuck in the connector.
if you remove the finisher and left panels, you can watch to see of the connector is contacting the frame connector at an angle.
Worse case, you may have to replace one or both connectors.

[niyaskarimba]

Re: Canon imageclass mf6550/ e197 error code

This is a desktop machine that uses plug in connectors

Remove and re insert the fixing unit,only fixing unit connector problem

[cucuklotz]

Re: Canon imageclass mf6550/ e197 error code

Hi. I appreciate the help,I will let you know how it turns out. Andy