bizhub C284 scan to email error

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5814

    #16
    Re: bizhub C284 scan to email error

    Glad you got it sorted out
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

    Comment

    • 1twig
      Technician
      • Apr 2013
      • 12

      #17
      Re: bizhub C284 scan to email error

      I have another fix for this.Create self ssl certificate fill out all fields most important is the administrators email address has to be that of the account or ID of the email setup.This fix worked on 3 different types of email yahoo,gmail,office365 all showed server connection error and this is the only thing I did.
      1twig
      SSL Cirtificate.pdf

      Comment

      • BuildThenDrop
        Junior Member
        • May 2018
        • 8

        #18
        Re: bizhub C284 scan to email error

        Originally posted by 1twig
        I have another fix for this.Create self ssl certificate fill out all fields most important is the administrators email address has to be that of the account or ID of the email setup.This fix worked on 3 different types of email yahoo,gmail,office365 all showed server connection error and this is the only thing I did.
        1twig
        [ATTACH]32606[/ATTACH]
        Tried for GMAIL using google dns servers and enabling less secure apps in my account.

        Also tried yahoo with no luck and then tried adding SSL (regular and self signed), rebooting the machine in between everything. ( I did not try going back to gmail smtp settings with certificates though).

        Do I need to flash the firmware according to the bulletin I've seen referenced? Is there some other (free) email provider that I can at least get set up in the mean time that doesn't need any of these settings? The company uses office 365 for their 6 employees.

        Thank you.

        Comment

        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 8138

          #19
          Re: bizhub C284 scan to email error

          Originally posted by BuildThenDrop
          Tried for GMAIL using google dns servers and enabling less secure apps in my account.

          Also tried yahoo with no luck and then tried adding SSL (regular and self signed), rebooting the machine in between everything. ( I did not try going back to gmail smtp settings with certificates though).

          Do I need to flash the firmware according to the bulletin I've seen referenced? Is there some other (free) email provider that I can at least get set up in the mean time that doesn't need any of these settings? The company uses office 365 for their 6 employees.

          Thank you.
          Yes, you'll need to update the firmware if you have the C224 (non e) model.

          In the meantime you could set up scan to folder?
          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk

          Comment

          • jamesyboy
            toner monkey

            100+ Posts
            • Jul 2010
            • 188

            #20
            Re: bizhub C284 scan to email error

            try setting dns to 8.8.8.8

            Comment

            • BuildThenDrop
              Junior Member
              • May 2018
              • 8

              #21
              Re: bizhub C284 scan to email error

              Originally posted by copier tech
              Yes, you'll need to update the firmware if you have the C224 (non e) model.

              In the meantime you could set up scan to folder?

              Appreciate the input. This is the C284 (non e) Does that still apply?

              We have 8 people in our office, some with Windows and some with Mac. Most are not technologically inclined. In order for them to scan to folder and be able to retrieve on any computer, I'd have to have it go to one computer first, then have that as a shared folder on the network? I've never done this on Apple but I'm sure there are some guides out there.


              Thank you.

              Comment

              • Synthohol
                Certified Konica Expert

                Site Contributor
                5,000+ Posts
                • Mar 2016
                • 5814

                #22
                Re: bizhub C284 scan to email error

                Apple has removed the ftp protocol from Mac OS X 10.13, and it can't be added using the command line such as previous versions would allow. This is a Apple limitation on this new OS X. Scan to SMB is supported on MAC OS X 10.13.

                4. As a Scan to SMB workaround, please use Scan to FTP.

                The GUI for the FTP Server was
                removed, so to use Scan to
                FTP you have to activate FTP
                Server via the Terminal first.
                For more information please see

                maybe this doc will help you or the advice above.

                .
                Attached Files
                We know a thing or two because we've seen a thing or two.
                The medication helps though...

                Comment

                • BuildThenDrop
                  Junior Member
                  • May 2018
                  • 8

                  #23
                  Re: bizhub C284 scan to email error

                  Originally posted by Synthohol
                  Apple has removed the ftp protocol from Mac OS X 10.13, and it can't be added using the command line such as previous versions would allow. This is a Apple limitation on this new OS X. Scan to SMB is supported on MAC OS X 10.13.

                  4. As a Scan to SMB workaround, please use Scan to FTP.

                  The GUI for the FTP Server was
                  removed, so to use Scan to
                  FTP you have to activate FTP
                  Server via the Terminal first.
                  For more information please see

                  maybe this doc will help you or the advice above.

                  .
                  Appreciate your help very much.

                  Copier guys have no eta to flash system so I'm trying everything. They only have one guy who's capable of doing it and he's out sick indefinitely.

                  In other news, I enabled scan to USB, so at least we have some sort of scanning right now, but it's still not optimal when the end users are all 55+. You'd think making sure the system is flashed to the news firmware and than all functions are enabled would be something they'd do before dropping the machine off haha.

                  ***edit. Scan to USB didn't originally work as files weren't showing the on the computer. Once formatting to FAT32 they do show now.

                  Thanks again.
                  Last edited by BuildThenDrop; 05-23-2018, 05:53 PM.

                  Comment

                  • copier tech
                    Field Supervisor

                    5,000+ Posts
                    • Jan 2014
                    • 8138

                    #24
                    Let us eat, drink, and be merry, because tomorrow we may die!

                    For all your firmware & service manual needs please visit us at:

                    www.copierfirmware.co.uk - www.printerfirmware.co.uk

                    Comment

                    • BuildThenDrop
                      Junior Member
                      • May 2018
                      • 8

                      #25
                      Re: bizhub C284 scan to email error

                      Originally posted by copier tech
                      If they have a Windows sever create a shared folder on there & allow them all access to that. If they don't have a sever set a shared folder on one of the Windows PC’s (I usually use their reception Pc as typically its on all day)

                      Deffo update the firmware that should resolve the scan to email issues.
                      Copier Tech. I appreciate all of your help very much.

                      I do see now that the techs here done condone a user to try the usb flash. I also see the software is nothing something Konica publicly offers. I appreciate all of your help. I'll try the self update to see if that might help me in the mean time.
                      Last edited by BuildThenDrop; 05-31-2018, 10:30 PM.

                      Comment

                      Working...