konica minolta c 360 wont copy

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  • brent
    Service Manager

    Site Contributor
    1,000+ Posts
    • Nov 2008
    • 1202
    #1

    konica minolta c 360 wont copy

    and what I mean is.. I am running 2 of these machines pretty hard.. everything was fine until the machine called for cyan toner
    I opened up the front door. and it was full it sounds like it is trying to add toner but nothing happens.. and it will not come to copy mode
    it is always warming up.. on a side note I am not sure what or if this helped to get to this condition but the toner waste pipe on the cyan drum
    was clogged and completely full.. I had to chunk It out it backed up into the machine and around the drum
    I am not sure if this is pretty obvious or if I have just missed something what have I got?

    thanks
    brent
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22864
      #2
      Re: konica minolta c 360 wont copy

      Are you looking for something preventative to do?

      What kind of environment is it in? Hot, humid, stuffed in a closet without ventilation. It could be high internal temperature, inside the box. Like a blocked fan filter, disfunction fan, extra hot environment. Or it could be a one-off. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • allan
          RTFM!!

          5,000+ Posts
          • Apr 2010
          • 5460
          #3
          Re: konica minolta c 360 wont copy

          Stick your finger into the hopper holes to feel if they are empty or over full. It helps to strip and clean the hopper from time to time as developer gets stuck to the magnets.
          How the developer gets in there beats me.
          Strip off the cover over the toner bottles to see if its really turning.

          For the waste toner clogging up... Could be over toning.
          If its close to or past life i would replace the drum and developer unit.
          Make sure the engine cavity is nice and clean around the contacts.
          Whatever

            Comment

            • paulrid
              Trusted Tech

              100+ Posts
              • Nov 2011
              • 206
              #4
              Re: konica minolta c 360 wont copy

              Try a data error reset in tech rep I've seen this on these machines, its trying to fill toner but not seeing an increase in % level. Also check tcr % it will probably only show one with a % which will be the problem one. May need new dev unit.
              paul.

                Comment

                • brent
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Nov 2008
                  • 1202
                  #5
                  Re: konica minolta c 360 wont copy

                  thsnks guys. I will check it out. It's weird it wont code out. It only times out for trying to add cyan. It is working now. Only in black mode. So there is certainly s problem. I may have 2 problems going with thr machine. I'll take s look and see if I can find the toner port. Snd see if it's clogged It wants to make the noise of trying to turn the bottle. But it won't turn. I even tried another toner cartridge. No dice. Thanks!

                    Comment

                    • zackaracka
                      Junior Member
                      • Oct 2012
                      • 9
                      #6
                      Re: konica minolta c 360 wont copy

                      ive had this happen on two different machines and i had to replace the toner hopper section

                        Comment

                        • Woxner
                          Senior Tech

                          500+ Posts
                          • Jul 2011
                          • 822
                          #7
                          Re: konica minolta c 360 wont copy

                          fyi toner bottles come with a little dev in it to replenish the dev unit as it ages. thats how it gets in toner unit

                            Comment

                            • Synthohol
                              Certified Konica Expert

                              Site Contributor
                              5,000+ Posts
                              • Mar 2016
                              • 5683
                              #8
                              Re: konica minolta c 360 wont copy

                              Originally posted by Woxner
                              fyi toner bottles come with a little dev in it to replenish the dev unit as it ages. thats how it gets in toner unit
                              no, there is no ferrite, its all pigment, wax and carbon. pure toner, no developer.
                              We know a thing or two because we've seen a thing or two.
                              The medication helps though...

                                Comment

                                • allan
                                  RTFM!!

                                  5,000+ Posts
                                  • Apr 2010
                                  • 5460
                                  #9
                                  Re: konica minolta c 360 wont copy

                                  Originally posted by Woxner
                                  fyi toner bottles come with a little dev in it to replenish the dev unit as it ages. thats how it gets in toner unit
                                  Yes the newer machines like the 4 series does replenish developer.
                                  And the reason that there is photo sensors in instead of reed switches on the hopper.

                                  But not on these machines.

                                  Its easy to see the developer for the 4 series in the yellow toner bottle.
                                  Whatever

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