C224e "replenish paper" message

[copier tech]

[Synthohol]

Re: C224e "replenish paper" message

tray guide shift.
loosen the screws and center the side guides.
from what i've seen user fills tray and closes the tray like they are bowling for a strike.
that shifts the inner guts and it does not register the correct size with the sensor/actuators in back of the machine.

[copier tech]

Re: C224e "replenish paper" message

Great description, I was also blaming customer error!

Is it possible to turn off the "auto paper size" detect & manually tell the machine what paper size is loaded? I looked but couldn't find that setting, only Auto.

[kingarthur]

Re: C224e "replenish paper" message

it's a long shot, is the paper loaded in the tray correctly, I've had misfeed problems when sheets at the bottom of the tray are folded over, so when the feed tyres lower, they push the paper away....maybe when the paper is being used and the lift up is lifting, it's not quite detecting because of that....as I say it's a long shot

[mo0651]

Re: C224e "replenish paper" message

Look for a crack in the lift lever. It is black in color and hard to see.

[neil greenhough]

Re: C224e "replenish paper" message

Look for a crack in the lift lever. It is black in color and hard to see.

Its more likely the sensor assemby at the back of the machine. The wires to the sensors break after a while giving intermittent paper empty errors.

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[Boltaction]

Re: C224e "replenish paper" message

Its more likely the sensor assembly at the back of the machine. The wires to the sensors break after a while giving intermittent paper empty errors.

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Digging up an old thread, but just to clarify are you talking about the paper near empty sensor by the lift motor or one of the size detection sensors at the back of the machine?

I'm having an issue with an intermittent "replenish paper" message, at first we swapped the paper empty sensor on the feed deck, still came back, so we swapped the entire tray 1/2 feed deck and it still came back. We ended up changing the machine out and we have not heard back from them but bringing the machine in and testing it in my shop I cannot re-create the problem.

I would blame the issue on the customers paper (perforated 8 1/2 x 14 with the perforation directly in the middle running length-wise right where the paper detection flag sits) but the new machine has been on site for two weeks with no problem reported.

Just curious to see if the near-end detection sensor would throw a replenish paper message.

[Synaux]

Re: C224e "replenish paper" message

Digging up an old thread, but just to clarify are you talking about the paper near empty sensor by the lift motor or one of the size detection sensors at the back of the machine?

I'm having an issue with an intermittent "replenish paper" message, at first we swapped the paper empty sensor on the feed deck, still came back, so we swapped the entire tray 1/2 feed deck and it still came back. We ended up changing the machine out and we have not heard back from them but bringing the machine in and testing it in my shop I cannot re-create the problem.

I would blame the issue on the customers paper (perforated 8 1/2 x 14 with the perforation directly in the middle running length-wise right where the paper detection flag sits) but the new machine has been on site for two weeks with no problem reported.

Just curious to see if the near-end detection sensor would throw a replenish paper message.

I am not sure about the sensor assembly, but where in the world are they getting 8.5x14" with a center perf? And what are they using it for?! I have never ever seen that...and I have a background in the paper industry. Sorry for "answering" with a question.

[Boltaction]

Re: C224e "replenish paper" message

I am not sure about the sensor assembly, but where in the world are they getting 8.5x14" with a center perf? And what are they using it for?! I have never ever seen that...and I have a background in the paper industry. Sorry for "answering" with a question.

Specifically it is for funeral home programs, 8.5 x 14 half-folded. I have never seen it before outside of this account