C364e Stabalizer NG

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  • allan
    RTFM!!

    5,000+ Posts
    • Apr 2010
    • 5459

    #1

    [Misc] C364e Stabalizer NG

    Hi guys.

    Have this machine that gives IDC front and rear error and will not run gradation but seems to do color registration fine (no P-21).
    I have replaced the transfer belt with a new one.
    The TCR levels are all between 6 an 7% and the IDC readings appears as normal.
    Did run the machine with the door open and the patches seems ok.

    Any one knows what could be wrong?
    Whatever
  • REGSIS
    Trusted Tech

    250+ Posts
    • May 2016
    • 434

    #2
    Re: C364e Stabalizer NG

    Have you cleaned IDC sensors - silly question I know, but it is the most logical one? Wipe them with soft clothes dampen with alcohol and blow with air.
    What's the state of drums life?

    Comment

    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 8101

      #3
      Re: C364e Stabalizer NG

      If the IDC sensors are clean i'd be looking at image unit & dv life.

      If you are using non genuine toner then that would be my first suspect!

      You cant tell if the patches are good with the naked, you can only check that they are present.
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk

      Comment

      • allan
        RTFM!!

        5,000+ Posts
        • Apr 2010
        • 5459

        #4
        Re: C364e Stabalizer NG

        Drum are new. But...
        Developer is questionable. 3rd party stuff refill and reset.
        Was waiting for some one to question the consumables.
        The current employer makes me do these things against my better judgment.
        The half tones and gradation looks fine but stabilization fails.
        So i am waiting for the dev to be replenished with what ever less or more crappier toner is in there.

        This company makes me question myself. Left a decent company for more pay but this is not good for my soul.
        Dev tanks getting depleted drums and belts not making life funny deposit buildups and much more.
        I protested in the beginning but to no avail. HTF do they still make any money?

        Bottom line is i can get new tanks to prove it.
        What the customer don't know wont hurt?
        Convinced them that pinkish looking grey is normal...
        Whatever

        Comment

        • copyman
          Owner / Technician

          Site Contributor
          2,500+ Posts
          • Sep 2005
          • 4524

          #5
          Re: C364e Stabalizer NG

          I've had good results with drums on the earlier models but the few drums I've tried with the "4" series didn't work well. Also have never had good results with generic developers, even in the 3 series. It's bad enough using color aftermarket toners but add to that aftermarket developers and looking for nothing but trouble!

          Comment

          • copier tech
            Field Supervisor

            5,000+ Posts
            • Jan 2014
            • 8101

            #6
            Re: C364e Stabalizer NG

            Originally posted by allan
            Drum are new. But...
            Developer is questionable. 3rd party stuff refill and reset.
            Was waiting for some one to question the consumables.
            The current employer makes me do these things against my better judgment.
            The half tones and gradation looks fine but stabilization fails.
            So i am waiting for the dev to be replenished with what ever less or more crappier toner is in there.

            This company makes me question myself. Left a decent company for more pay but this is not good for my soul.
            Dev tanks getting depleted drums and belts not making life funny deposit buildups and much more.
            I protested in the beginning but to no avail. HTF do they still make any money?

            Bottom line is i can get new tanks to prove it.
            What the customer don't know wont hurt?
            Convinced them that pinkish looking grey is normal...
            You knew the answer before you posted!


            Cheap compatible toner causes so many issues, sinply not worth using.
            Its fine for home desktop printer but not for office use!
            Let us eat, drink, and be merry, because tomorrow we may die!

            For all your firmware & service manual needs please visit us at:

            www.copierfirmware.co.uk - www.printerfirmware.co.uk

            Comment

            • Copier Addict
              Aging Tech

              Site Contributor
              10,000+ Posts
              • Jul 2013
              • 14356

              #7
              Re: C364e Stabalizer NG

              Is the IDC shutter moving? I have had it get jammed and not open which will cause an IDC P code.

              Comment

              • copyman
                Owner / Technician

                Site Contributor
                2,500+ Posts
                • Sep 2005
                • 4524

                #8
                Re: C364e Stabalizer NG

                Sounds like your company is trying to save money. Been there-done that. If they only knew it is actually costing them a lot more money using aftermarket. When using crap toner, drums, drum cleaning blades & developers that sometimes don't even last 1/2 cycle or cause other consumables to go bad prematurely, etc,etc. Just plain stupid. There are some aftermarket things I use, drum reset chips on "virgin" color drum units, generic drums and toners on the B&W models, but that is about it. NO aftermarket on color products, NEVER use aftermarket developers! I work mostly on Kon/Min & HP.

                These owners trying to skimp don't realize how hard it is for a tech to walk into a copy quality service call knowing they are using generic consumables. Makes it so much harder to troubleshoot which ends up causing the tech to be there longer, etc. NON-productive at it's best!

                Comment

                • copier tech
                  Field Supervisor

                  5,000+ Posts
                  • Jan 2014
                  • 8101

                  #9
                  Re: C364e Stabalizer NG

                  Originally posted by copyman
                  Sounds like your company is trying to save money. Been there-done that. If they only knew it is actually costing them a lot more money using aftermarket. When using crap toner, drums, drum cleaning blades & developers that sometimes don't even last 1/2 cycle or cause other consumables to go bad prematurely, etc,etc. Just plain stupid. There are some aftermarket things I use, drum reset chips on "virgin" color drum units, generic drums and toners on the B&W models, but that is about it. NO aftermarket on color products, NEVER use aftermarket developers! I work mostly on Kon/Min & HP.

                  These owners trying to skimp don't realize how hard it is for a tech to walk into a copy quality service call knowing they are using generic consumables. Makes it so much harder to troubleshoot which ends up causing the tech to be there longer, etc. NON-productive at it's best!
                  Amen.
                  Let us eat, drink, and be merry, because tomorrow we may die!

                  For all your firmware & service manual needs please visit us at:

                  www.copierfirmware.co.uk - www.printerfirmware.co.uk

                  Comment

                  • habik
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Apr 2010
                    • 2013

                    #10
                    Re: C364e Stabalizer NG

                    Hi Allan
                    Can you sent me the gradation and 64 halftones - ideally pictures taken by smartphone along with list output (machine management+adjustment list)

                    Sent from my GT-I9300 using Tapatalk
                    .OK Google! ... will I need Berrocca this morning?
                    Firmwares HERE

                    Comment

                    • allan
                      RTFM!!

                      5,000+ Posts
                      • Apr 2010
                      • 5459

                      #11
                      Re: C364e Stabalizer NG

                      Originally posted by habik
                      Hi Allan
                      Can you sent me the gradation and 64 halftones - ideally pictures taken by smartphone along with list output (machine management+adjustment list)

                      Sent from my GT-I9300 using Tapatalk
                      Will do that is i get there again. Thanks
                      Whatever

                      Comment

                      • allan
                        RTFM!!

                        5,000+ Posts
                        • Apr 2010
                        • 5459

                        #12
                        Re: C364e Stabalizer NG

                        Originally posted by copier tech
                        You knew the answer before you posted!
                        Mining for more info...

                        Originally posted by copier addict
                        Is the IDC shutter moving? I have had it get jammed and not open which will cause an IDC P code.
                        Yes its opened. i can see the IDC voltages while trying to stabilize.

                        Originally posted by copyman
                        Sounds like your company is trying to save money. Been there-done that. If they only knew it is actually costing them a lot more money using aftermarket. When using crap toner, drums, drum cleaning blades & developers that sometimes don't even last 1/2 cycle or cause other consumables to go bad prematurely, etc,etc. Just plain stupid. There are some aftermarket things I use, drum reset chips on "virgin" color drum units, generic drums and toners on the B&W models, but that is about it. NO aftermarket on color products, NEVER use aftermarket developers! I work mostly on Kon/Min & HP.

                        These owners trying to skimp don't realize how hard it is for a tech to walk into a copy quality service call knowing they are using generic consumables. Makes it so much harder to troubleshoot which ends up causing the tech to be there longer, etc. NON-productive at it's best!
                        With B/W i have lots of experience with bad consumables. Previous institutions seemed wise enough to run original stuff on the color.
                        Whatever

                        Comment

                        • allan
                          RTFM!!

                          5,000+ Posts
                          • Apr 2010
                          • 5459

                          #13
                          Re: C364e Stabalizer NG

                          Thanks Habik.

                          As i expected the toner in the developer of that fongkong dev packets was not ok.
                          After a week the i managed to do gradation and everything seem ok. levels all check out.
                          Guess the toner needed to run thru.
                          Whatever

                          Comment

                          • blackcat4866
                            Master Of The Obvious

                            Site Contributor
                            10,000+ Posts
                            • Jul 2007
                            • 22929

                            #14
                            Re: C364e Stabalizer NG

                            You've had your beating. I won't need to add to it.

                            Certainly it's not your fault, but everyone's looking to you to solve it. I remember when we had this battle with the Copy Technologies crappy monocomponent toner. Copy Technologies naturally said that all our developing units were past life. So what? When I vacuumed out their toner and installed Canon OEM it cleaned right up. Exactly how is that caused by the developing unit? =^..^=
                            If you'd like a serious answer to your request:
                            1) demonstrate that you've read the manual
                            2) demonstrate that you made some attempt to fix it.
                            3) if you're going to ask about jams include the jam code.
                            4) if you're going to ask about an error code include the error code.
                            5) You are the person onsite. Only you can make observations.

                            blackcat: Master Of The Obvious =^..^=

                            Comment

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